Daveda Walton

703-***-****

adxk9v@r.postjobfree.com

Highly motivated and organized leader with an excellent understanding of technology, software applications, phone and computer systems. Maintaining a focused approach on customer and client service, providing effective and comprehensive senior level communications, developing and integrating strategies to steer and achieve company objectives, and provide exceptional training and coaching skills to meet company missions and exceed company goals. WORK EXPERIENCE

District of Columbia Provider Data Management System 01/2023 - 03/2023 Training Specialist (Temporary position)

● Reviewed, edited, and updated the company’s training guide to maximize staff performance

● Trained District of Columbia providers on the medicaid and medicare data management system

● Review, approve, and deny provider application

● Attended weekly meetings with senior leadership and operations manager to review and implement strategies to improve the integrity of the guidance delivered to providers and their staff

Health/Covid-19 Call Center (MAXIMUS Contractor) 01/2021 - 01/2023 Operations Manager/ Training Specialist

● Managed Staff of 265 employees

● Maintained low attrition (<5%) and high staff morale

● Conducted all trainings including New Hire, Onboarding, Refresher, Compliance, Salesforce, Panviva (KMS), AWS, New Initiatives, etc.

● Launched, deployed, authored, and trained a knowledge management system across multiple call center projects including DC Access, MDHIX, and DC Covid.

● Coordinated call center quality assurance calibration sessions with QA Monitors

● Conceptualized and created training material, process flows, scripts and strategies based on client initiatives, analyzing call center needs, and research of CSR trends and weaknesses.

● Created a Pathway to Development SOP, providing coaching opportunities in support of retaining representatives who may be under performing.

● Developed projects Standard Operating Procedures.

● Created weekly and monthly call center data and statistics reports to present to senior leadership, client, and shareholder meetings.

● Conduct weekly meetings with supervisors for mentoring opportunities and to review call center performance reports.

● Met or exceeded all client KPI and goals with a 4.8 of 5 shareholder rating and an exceptional client review

Adorn Dance and Fitness 04/2016 - 4/2023

Owner/ Founder

● Created logo, website, marketing material, and opened two brick-and-mortar locations Recruited, hired, and trained all staff including instructors, administrator and studio manager

● Wrote proposals for school, community, and state grants

● Negotiated and maintain partnerships with 13 businesses throughout DC, MD, and VA where mobile programs are taught.

● Maintain low attrition and high morale by analyzing staff needs, providing necessary resources and training staff to be confident and self-sufficient.

● Created and maintain payroll and staff scheduling systems, P&L statements, quarterly and annual tax documents

● Manage company’s budgets including accounts payable/receivable

● Trained Studio Manager to maintain day to day functions of studio and mobile programs.

● Coordinate meetings, events and performances with clients, partners, and community United Food and Commercial Workers Union 03/2015-12/2018 Executive Assistant to the International Vice President

● Provided executive level support to the International Vice President

● Meeting Planner; to include corresponding and negotiating budget contracts with hotels, vendors, consultants, and members upwards of 1,500 people, initiating and finalizing meeting space request, catering, transportation, audio/visual and catering requirements.

● Provided logistic planning, budget planning and onsite management for two large and various other meetings in compliance with UFCW policies within the US, Germany, and Canada.

● Processed and approve expenses, and time for department staff through the Infor Expense Management System

● Composed correspondences coming from IVP and President to media, officials, and allies United Food and Commercial Workers Union

Assistant to the Director of Campaign Organizing 09/2012 - 03/2015

● Drafted and prepared documentation and literature for meetings, donations request and donor events, rallies, press conferences, special events, etc.

● Structured, analyzed, and reallocated funds in a 5.9-million-dollar annual budget based on projected campaigns, events, contracts, donations, and consultants.

● Coordinated and supervised the workflow of the department staff and interns based on priority, effectiveness, and efficiency.

● Enhanced team productivity by organizing monthly meetings and weekly teleconference calls where accomplishments, problems, and improvements were discussed.

● Increased efficiency of accounting system and budgeting by 21% by streamlining procedures of processing invoices.

Navy Federal Credit Union 09/2009 - 09/2012

Loan Officer

● Reviewed sales contracts and addendums to ensure no discrepancies.

● Manually underwritten conventional, equity, and VA loans to ensure loans are backed by Navy Federal/Fannie Mae & Government guidelines.

● Reviewed all documents to ensure accuracy of all business and personal income, taxes, closing cost, and any additional fees are accurate.

● Attended and accepted all training, town hall meetings, and group discussions.

● Held integrity and confidentiality for Military Officers and Politicians

● Attracted new mortgage loan applications by developing relationships within the community, specifically with the real estate community.

● Prepared presentations and summaries of data from risk assessments and research findings Law Offices of Dominick Pilli, Esq 06/2008 - 09/2019 Paralegal/ Sports and Entertainment Marketing Assistant

● Supervised and assisted in the hiring of support staff.

● Obtained and reviewed affidavits, drafted legal documents, pleadings and correspondence to prepare summaries of depositions, interrogatories and testimonies.

● Assisted and accompanied attorneys during trials, depositions, will executions, and court/administrative hearings.

● Reviewed and re-wrote sports contracts.

● Attended sporting and marketing event to scout talent and network as a representative for the company’s sports law department.

● Prepared all official written and electronic correspondence from owner. JOB RELATED TRAINING & SKILLS

● PMP (2023)

● Bank Secrecy Act Certified (2011)

● Employee Management Certification (2015)

● Information Security Certified(2009)

● Proficient Computer Skills: MS Office, PANVIVA, Salesforce

● Budget Analyst

● Skilled Supervisor

● Coordinate and manage several projects simultaneously

● Highly Motivated Trainer

● 70WP

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