Objective

I am looking for a position where I can maximize my interpersonal skills through a job that allows developing my business skills.

Professional Skills

●Microsoft Word

●Microsoft PowerPoint

●Microsoft Excel

●Access

Employment History

Wells Fargo Miami, Florida

Bank Teller

October 2021 – April 2023

Interacted daily in a professional, optimistic manner with clients to process teller transactions, including deposits, withdrawals, loan payments, cashier’s checks, and money transfers; responding to customer inquiries.

Assisted and answered various questions with concerns involving their bank accounts, bank products, and services; encouraged clients to open and close checking accounts, credit cards, mortgages, savings accounts, and personal loans.

Maintained a clean, organized work area; complying with all bank financial and security regulations and procedures; tracking, reporting, recording, and storing information related to transactions, bank supplies, and clients to ensure that all bank information was complete and up to date.

Envoy Air Miami, Florida

Dispatcher June 2021 – October 2021

Interacted daily with American Airlines agents with operations for flights for passenger arrivals and departures; Received data from Sabre to coordinate know the number of drivers and agents needed to assist passengers.

Handled complaints from passengers and airline agents when problems arose and solved issues in a timely fashion, and reported any issues to the manager on duty; Updated and informed flight number changes such as gates and flight status to the scheduled destination.

Gathered data collection and organized the information received for logistics purposes such as flights departing on time, passengers boarding on time, and being informed when minors board flights to assist when traveling alone.

Envoy Air Miami, Florida

Customer Assistance Representative April 2021 – June 2021

We have delivered a high volume of customer service to travelers by assisting with handling information inquiries, booking reservations, ticketing, passenger check-in, baggage check-in, and problem resolutions.

Escorted travelers to aircraft from the terminal promptly to help them board a flight on time; assisted people with disabilities via golf cart when assistance was needed in overflow areas.

I interacted with customers to inform them of the flight status and to accommodate them as per company policy if needed.

Everise / Maximus Miami, Florida

Customer Service Representative February 2021 – March 2021

Received incoming calls, explained information about the coronavirus vaccinations in Georgia, booked vaccination appointments, and presented reports on vaccines and side effects.

Offered emotional support to help relieve and sympathize with any signs of stress, depression, or panic attacks that our callers may experience and feel; gave out questionnaires provided by Georgia Health System to our callers to see if they were eligible to take the vaccine.

Solved issues when problems occurred, maintained an excellent customer service relationship with clients, and delivered excellence, the best way to provide excellent customer service to bilingual speakers.

Davinci MedEsthetic Miami, Florida

Manager May 2019 – May 2020

Led a team to promote services to keep the company at par, supervised work staff and scheduemployee shifts, and maintained updated records of expenses and revenues to verify accurate information.

Promoted services to customers when promotions occurred and explained information to customers via telephone, in person, or e-mail to provide excellent customer service.

They assisted when issues arose with a higher person in charge and resolved them comply promptly and professionally.

Spain. Owner of a small transport company for four years.

Spain. Study Advisor for two years.

Education

Ana G. Mendez University: Master in Social Worker, focus on Clinical Social Worker October 2022 – Present

Spain: Master in Business Administration and Management. (AFIGE)

Miami Dade College: Bachelor’s Degree in Business Supervision and Management

GPA: 3.70

Notary Public: State of Florida

Honor and Activities

Part of the community: 2018 (February - April)

●School: Miami Dade College (Wolfson Campus)

●VITA

●Tax Preparer. Support of the Volunteer Income Tax Assistance (VITA) and the

Tax Counseling for the Elderly (TCE) return preparation programs.

Languages

●Spanish

●English

Additional Skills

●Communication

●Ability to work under Pressure

●Decision Making

●Self-motivation

●Conflict Resolution

●Leadership

●Adaptability

References

Available upon Request

Contact this candidate