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Kitchen Staff Customer Service

Location:
Nashville, TN
Posted:
June 08, 2023

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Resume:

Anfernee Garcia

AGM

Energetic and passionate employee who has been working in the restaurant industry for the last seven years, four of which as a full-time manager. My managerial experience has led me to not only become responsible, goal-oriented, and reliable, but it has also strengthened my work ethic tremendously. I am aiming to utilize my culinary and hospitality knowledge along with the leadership and managerial skills that I have acquired throughout my seven years of experience working in the food and beverage industry to secure a job as AGM at Carne Mare. Work History

2015-03 –

2021-02

Full-Time Senior Culinary Manager

Uncle Julio's, Gainesville, Virginia

• Train new BOH staff on both restaurant and guest expectations, proper food handling, how to work

the line, and what duties are expected of them on

a regular basis.

• Effectively communicate with all staff members to ensure that all service processes—both in the front and back of house—are being carried out correctly

and efficiently.

• Working alongside the management team, I help to implement changes in the FOH and BOH that will

benefit the entire store, help to increase overall productivity, and that aim to improve the service

processes that are currently in place.

• Increased customer satisfaction by resolving any product or service issues.

• Resolved problems, improved operations and

provided exceptional service.

• Maintained energy and enthusiasm in fast-paced

environment.

Contact

Address

Brentwood, Tennessee,

37027

Phone

629-***-****

E-mail

adxk9b@r.postjobfree.com

Skills

Staff Management

Very Good

Excellent Communication

Excellent

Strategic planning

Good

Hospitality

• Disciplined and motivated staff to achieve

challenging objectives in fast-paced culinary

environments.

• Responsible for creating and updating the schedule for all of the BOH staff members on a weekly basis.

• Responsible for placing produce orders daily and recording the invoices received.

2021-02 -

Present

Executive Sous Chef

Firebird Grill, Brentwood, Tennessee

• Responsible for the oversight of the kitchen staff and the quality of the food produced and prepared in

the kitchen.

• Responsible for hiring and training new team

members.

• Constantly ensuring that the kitchen and

surrounding areas are well maintained and kept in a condition that meets company standards and

health code regulations.

• In charge of monitoring inventory and purchasing food from approved vendors.

• Responsible for creating the schedule for BOH staff members.

• Monitor dining room and server sections to ensure all guests are experiencing optimal customer service.

• Effectively communicate with guests and solving

any issues they may be experiencing.

• Supported needs of restaurant staff members by

fulfilling additional positions when necessary.

Very Good

Employee training and

development

Very Good

Time Management

Very Good

Critical Thinking

Very Good

Teamwork

Excellent

Highlights

• Excellent verbal and written communication skills.

• Highly proficient in restaurant Point of Sale (POS) systems, especially in regard to Aloha.

• Seven years of experience in the food service industry.

• Strong interpersonal skills.

• Ability to work with cross-functional teams.

• Excellent time-management skills.

• Reliable and dependable attendance.

• Responsible and transparent employee who displays integrity when interacting with others.

• Motivated, passionate, and resilient.

• Active working knowledge of distribution and foodservice.

• Critical thinking and logical reasoning skills.

• Strong work ethic and willingness to persist despite sudden changes in the workplace.

• Flexible availability.

• Ability to balance multiple tasks and projects.

• Confident in my ability to perform as a manager and a leader.

• Able to adapt to changes in a highly stressful environment. Certifications

2019-08 ServSafe Food Handler Certified

2020-01 ServSafe Manager Certified



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