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Customer Service Plant Manager

Location:
Emmaus, PA
Salary:
115000
Posted:
June 08, 2023

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Resume:

GARY PHILLIPS

267-***-****

Zionsville, PA. ***92

adxk8i@r.postjobfree.com

OPERATIONS MANAGEMENT EXECUTIVE

Results oriented executive manager with a strong technical background and proven ability to improve organizational effectiveness and productivity, manage costs, and optimize profitability. Outstanding people skills and a talented team builder and leader with a record of developing long-term client and vendor relations. A talented negotiator with extensive deal closing experience. Ability to save money, while cutting costs, and increasing production. Union Workforce management experience.

Multi-Site Operations Management

Manufacturing Global Supervision, Multi-site

Supply Chain

Global Customer Service

Acquisitions

Mergers

Policies & Procedures

Corporate Planning

Corporate Vision

Production Scheduling & Supervision

New Capital Acquisition

New Product Introduction

Purchasing/Vendor Mgmt.

Inventory Control

Shipping

Equipment Maintenance

Labor/Cost Control

Safety/Security

Contract Administration

P & L

Public Relations

Quality Assurance

Sales/Customer Mgmt.

Engineering

Safety Chairman

Customer Service

Recruiting/Training/Staffing

EXPERIENCE

Reimel Machine Inc. 8/2020-10/2022

Operations/Production Manager; reported to President

Global customer RFQ’s and worked closely with customer engineering.

Customers included Aerospace, Government, Oil/Gas Industry, Production Automation Equipment

Managed backlog for the biggest customers and integrated into shop production

Ran weekly production meetings

Distributed weekly ship lists to managers

Purchasing/Sourcing of raw materials and tooling for jobs.

Provided council and Business advice to ownership on business decisions

E2 Job Boss software

Ran monthly continuous improvement meetings

AME- American Manufacturing & Engineering 07/2012-8/2020

Plant Manager; reported to Owner

ISO 9001; AS 9100; ISO 13485

Customers included global: Aerospace, Medical, Semiconductor, and commercial industries

Managed Precision machined components and electrical/mechanical assembly departments.

Ran all daily operations with upper decision-making ability

Maintained customer relations by communicating job status and deliveries.

Direct reporting departments included: Purchasing, Engineering, Manufacturing, Assembly, Quality, Shipping and receiving.

5S Compliance

Global Multi-site management

Engineering for fixturing/tooling/processing of Machining and Assemblies

Plant maintenance scheduling

ISO audits

Safety and OSHA compliance

TekCollect, Columbus, Ohio 08/2010-02/2011

Sales Account Executive, Lehigh Valley-Pa., New Jersey, New York

Provided business with the most advanced accounts receivable management, collections and customer retention solutions in the accounting industry

Business council on collecting past and overdue invoices.

National group of Lawyers to write and send collection letters.

SHILLER PFEIFFER MACHINE, EMMAUS, PA. 03/2007-06/2010

Operations Manager, reported to the Vice President.

OEM supplier of manufactured replacement parts for the Power Generation Industry. Customers were General Electric, Siemens/Westinghouse, ReGENco/Toshiba.

System Software used: Syspro & Job Boss

Directly managed: Manufacturing, Purchasing, Quality, Shipping/Receiving, Customer Service.

P & L responsibility

Business Development of customer base. Increased by 68% (Power Generation Industry)

Maintained customer contact and class 1 relations. Built customer trust.

Ran weekly production meetings and continuous improvement meetings, to meet on time deliveries.

Processed customer quote requirements (RFQ). (24–48-hour turnaround)

Streamlined manufacturing process with "lean manufacturing" to meet customer requirement dates.

Implemented CMM into Quality "sign off" process, building customer confidence.

Managed Unionized Machine Shop. United Steel Workers Union

Safety Director/OSHA compliance.

KERN & SZALAI MACHINE CO., Cinnaminson, NJ 1998-2007

COO/ General Manager: responsible for managing all aspects of the operation including broadening the customer base, cost optimization and P & L. Check signing authority for payables and payroll.

Developed customer base. Increased sales by 40%

Customers: Semiconductor, Instrumentation, Medical/Pharmaceutical

Added automated quality assurance equipment, enabling company to secure new strategic clients.

Directly managed: Purchasing, Sales, Manufacturing, Quality, Office Administration, Accounting, Customer Service, and Engineering.

Developed improved procedures for organizing all tooling, reducing set up time by 10-15%.

Engineered design of customer equipment and assembly line process.

KULICKE & SOFFA INDUSTRIES, Willow Grove, PA 1994-1998

Kulicke & Soffa is a global manufacturer of equipment for the Semiconductor industry, ISO9000 certified with sales of 700 million.

Senior Buyer: responsible for purchasing Global machined parts, sheet metal, cables and PCB assemblies, as well as managing inventory levels, quality assurance and “just in time” deliveries and shipments.

System Software used: IBM Cullinet & Baan (similar to SAP) ERP/MRP

Outsourced “purchase complete” program, which generated buys for upper-level assembly’s verses

individual parts.

Set up blanket purchase orders for high value inventory items to meet “JIT” delivery demands.

Managed “just in time” build and ship schedule using Kanban.

Orchestrated vendor site visits to achieve “No Defect” quality standards and “Dock to Stock” delivery.

Consistently achieved annual cost savings.

Education: Tennessee Temple University-Business Administration Major, Accounting Minor. (2 years) towards Batchelor’s Degree.



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