Aid Officer Office Administrator

SHANISE ALLEN

**** ****** ***** ****. ******** Beach VA 23464 347-***-****

********@*****.***

OBJECTIVE: Dedicated professional with experience in Administration and Financial Aid. Accustom working in fast-paced environment demanding strong organizational, technical and interpersonal skills.

KEY STRENGTHS AND SKILLS:

Organizational: Very well organized and comfortable working in a multi-tasking project-oriented environment; known as a "highly organized and productive employee".

A highly effective team player that understands the value of working with all levels of employees

Computer literate: Microsoft Word, Excel, and PowerPoint for Windows; Outlook, Internet, typing, and Timberline System, and Campus Vue system.

Managerial: Motivate and inspire people's enthusiasm and trust. Problem solver and always thinking about abstract and complex situations. Proven interpersonal work relations, communication, and people skills with the ability to interface with staff, and managers.

EXPERIENCE:

Financial Aid Officer

Package student aid, verify student reported data, review students for disbursement eligibility and approve disbursements to pay, reconcile student level disbursement data with Federal data, audit processes to ensure accuracy and timeliness in all aspects of servicing functionality, assist with program review/audit and responses, review and maintain familiarity with regulatory guidance from Dept. of ED, present presentation as needed, demonstrate ethical and professional manner at all times; Adhere to FA Code of Conduct at all times, maintain regular status updates and upward communication to management to include: regular, established reporting, action taken to resolve issues, complete other projects and duties as assigned by Corporate Director of FA.

Receptionist

Greet all visitors, operate a busy telephone system, receive and distribute all Internet Inquiries, provide customer service to students by acting as a liaison between students and front office staff, take payments from students when bursar was not available, scan and upload documents as needed, assist with the scanning of student files, app students when enrolling into school, sought mail, perform a daily audit of all inquiries received using the Lead Master Listing Summary report from Campus Vue, perform additional job duties at the direction of the Campus Director of Admissions and the Campus Executive Director.

Office Administrator

Coordinate office activities and operations to secure efficiency and compliance to company policies

Supervise administrative staff and divide responsibilities to ensure performance, Manage agendas/travel arrangements/appointments etc. for the upper management, Manage phone calls and correspondence, Support budgeting, billing of customers, dispatching Techs, and bookkeeping procedures, Create and update records and databases with personnel, financial and other data, Track stocks of office supplies and place orders when necessary, Submit timely reports and prepare presentations/proposals as assigned, Assist colleagues whenever necessary.

EMPLOYMENT:

10/2017 – 01/2019 Centura College Chesapeake, VA

04/2017 – 10/2017 Centura College Chesapeake, VA

02/2009 – 09/2016 Apex Mechanical Corp Bronx, NY

EDUCATION:

Monroe College Bronx, NY

09/2006 - 06/2009 Bachelor of Business Administration in Business Management

CERTIFICATES: 05/2016 - 09/2020 Notary Public of Virginia

10/2017 - 10/2018 Pearson VUE Test Proctor

References Available Upon Request

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