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Customer Support Production Coordinator

Location:
Melbourne, FL
Posted:
June 08, 2023

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Resume:

EXPERIENCE

PRODUCTION COORDINATOR, CLASSIC FLOORS BY FERRAZZANO

JUNE 2022- CURRENT

Creating Pick Tickets, Updating Schedule Changes, locating Inventory Issues, Manage all Warehouse communication emails. Excellent Time Management Skills, Advanced with Administrative Tasks, Routing Calls. Fast-Pace.

PIER AGENT, SMS INTERNATIONAL SHORE OPERATIONS US INC.

DECEMBER 2022- AS NEEDED

Fast Pace, High Energy Position. Requires maintaining a Professional Image. Assist Cruise guests in all aspects of shore-side operations. Greeting guests and computerized Pier Check-in, validating Passports, Birth Certificates and provide guests with Stateroom Keys. Ability to physically transfer or assist passengers in/out of wheelchair, whose weight is approximately 100-300Ibs. Clear Ownership of issues and accountability for results and decisions. Able to handle pressure and work effectively in a multi-tasked fast paced environment. Able to analyze, offer creative solutions and resolve issues independently. Detail-oriented and accurate. Excellent Communication skills, Including Listening, Written and Verbal Skills. Positive Attitude that motivates and promotes Team Building. Committed to the Development of others and their Career Path.

SALES ADMINISTRATOR III, SUN NUCLEAR CORPORATION

SEPTEMBER 2021-JUNE 2022

Support the Outside Sales Team including creating quotations over $75K and updating the CRM system. Customer Support including providing order status, answering customer questions and logistics arrangements. Work cross departmentally to resolve customer concerns with an emphasis on customer satisfaction and swift resolution. Respond to software activation requests following CMS Software Activation process and update SalesForce accordingly. Enter approved Purchased Orders for the West Territory. Ensure accuracy of incoming orders including pricing, shipment terms, payment terms, and address information. Manage product trade-in during order entry, communicate return material information and follow up with customer. Manage the sales loaner inventory, including loaner follow up and retrieval. Accomplish project tasks assigned by Management. Ability to multi-task and work under pressure.

ADMINISTRATIVE SPECIALIST II / INVENTORY MANAGEMENT, ARTEMIS IT

JULY 2013-SEPTEMEBER 2021

I started with Artemis as a Sales Administrator by preparing Quotes and Proposals to customers. Managed customer schedules for the CEO’s. Provided training to all new employees on Processes, Autotask, Quosal, Trello, Vendor Websites. Provided training and support to Project Managers, Field Managers and Account Managers. I created their entire Product Catalog and started their Inventory Management. I initiated using QR codes with their CRM system by using scanners for their field techs. I solely was in charge of Inventory Management and maintaining Truck stock. I created a Renewal/Warranty Management Process using a Live Link. With a team of three, we created our Intranet Site for employees to utilize forms we created and located process documentation. I maintained Workflow charts and all Process Documentation. I was solely in charge of Purchasing, Returns and accepting Credit Card and Cash Payments. Maintained relationships with Suppliers, Vendors, Wholesalers and Customers. Worked closely with the Project Team to provide tracking updates and closely monitored Install Dates. Was pulled into the hiring process and interviewed candidates. Performed Vendor research and product selection to enhance profitability, reducing operating costs and boosting efficiency. Emailed Purchase Agreements to Customers and scanned them to CRM system. Solely managed and oversaw the Permitting Process, issuance of permits, fee assessment and payment processing. Working with Owners, Contractors and Builders. Assisting team members with Receiving and Accounts Payable. Document important issues. Supervised over seven employees on Quoting Properly. Delegated Inventory Tasks to field techs. Escalated Issues when needed. Notary Services provided.

EDUCATION

BACHELOR OF SCIENCE IN ORGANIZATIONAL BUSINESS MANAGEMENT

EASTERN FLORIDA STATE COLLEGE

MAY 2020

PRESIDENT’S LIST

ASSOCIATE IN ARTS

BREVARD COMMUNITY COLLEGE

DECEMBER 2010

DEAN’S LIST

KEY SKILLS AND CHARACTERISTICS

Strong interpersonal & communication skills • Multi-tasking • MS Office Suite • Training Employees • Ability to work collaboratively as part of a team • Problem Solving • Leadership • Meticulous attention to detail • Excellent Organizational skills • Poised under pressure • Bilingual in English and German, knowledge of some Spanish. • HIPAA Certified

Experience with Autotask, Quosal, SalesForce, JDE, Microsoft Office, Trello and more.

SARAH ADAMS

INVENTORY MANAGEMENT, SALES OPERATIONS, RENEWALS, TRAINING, VENDOR MANAGEMENT, PURCHASING, QUOTING, PROCUREMENT, WORDPRESS

PROFILE

Sales Operations and Inventory Management with over 9 years of experience providing administrative support to over 100-400 staff members and interfacing directly with CEO, CFO and Department Managers. I possess strong multi-tasking skills, with ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, customers, vendors and equipment and service providers. Tech savvy and efficiency focused.

CONTACT

adxk78@r.postjobfree.com

https://www.linkedin.com/in/sarah-adams-56852256/

321-***-****

800 Avalon ST SE

Palm Bay, FL 32909

ACTIVITIES AND INTERESTS

Tennis • Volunteering •Art • Hiking • Fishing• Travel



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