Hafsah Afzal

Summary

Energetic and results-driven professional with more than 14 years of experience in Administration, Employee Relations, Customer/Client Services, Immigration and Human Resources. My goal is to become part of an organization, led by visionary people, seeking competent and professional leaders who possess realistic and result-oriented attitude with a view to reinvent the organization for its existing and future challenges. Strengths & Skills

• H.R & Administration Specialist

• Immigration Services Specialist

• Business Communication

• Time Management Specialist

• Stress Management Specialist

• Conflict Management Specialist

• Team Building Specialist

• Customer/Client Services Specialist

Languages

• English

• Urdu/Hindi

• Punjabi

Professional Profile

Human Resources Executive (H.R, Administration & Immigration) Qatar Industrial Foam & Furnishing

July 2022 – Till Date

• Reporting directly to the H.R and General Manager.

• Coordinating and managing all HR, Administration and Immigration processes.

• Guiding and leading the Immigration department for all Local and overseas hiring.

• Resolving all Ministry of Interior/Labour and Employment visa issues.

• Ensuing the Company is complying with the updated Labor Laws.

• Ensuing all Company documents are renewed on time i.e., Computer Card, Trade Licenses etc.

• Maintaining staff documents from recruitment to on boarding.

• Conducting orientation for new joiners.

• Job posting on websites i.e., LinkedIn, Facebook etc.

• Responsible for all administrative duties such as filing, email coordination, transportation arrangements, scheduling and vendor correspondence for Purchase Orders etc.

• Handling yearly Performance Appraisals which are shared by all department Heads.

• Validating all approved appraisals and updating the records/incentives.

• Validating staff timesheets and uploading salaries through the WPS Portal.

• Managing and updating Company’s E-Service Portal – MOI.

• Ensuring the company is operating effectively and is in compliance with Qatar Labor Laws.

+974-****-**** Abu Hamour, Qatar adxk05@r.postjobfree.com Specialist – H.R, Administration & Customer Services eShifa Home Health Services, Islamabad, Pakistan.

January 2022 – March 2022

• Recruiting, coaching and training staff within Company set standards.

• Leading and/or participating in meetings. Sharing Minutes of Meetings with concerned stake holders.

• Assessing staff performance, provide coaching and guidance to ensure maximum efficiency.

• Assisting and coordinating HR with all recruitment processes.

• Maintaining all company and staff documents from recruitment to on boarding.

• Responsible for all administrative duties such as filing, email coordination, transportation arrangements, scheduling and vendor correspondence.

• Report any suspicious persons, activities and/or hazardous conditions to the management and take required action immediately if and when required.

Pak-Turk Maarif Schools & Colleges, Islamabad, Pakistan. January 2018 – December 2021

• Recruiting, coaching and training staff within Company set standards.

• Responsible for entire school internal and external operations, organize campaign & Seminars i.e., New Admissions, Asset Management, Accounts, follow up with defaulters, Front end dealing with parents, Event Management and Scheduling.

• Coordinating directly with the Head Office and vendors/suppliers for required matters.

• Assisting Principal and Campus Head directly.

• Assessing staff performance, provide coaching and guidance to ensure maximum efficiency.

• Assisting and coordinating HR with all recruitment processes.

• Maintaining all company and staff documents from recruitment to on boarding.

• Responsible for all administrative duties such as filing, email coordination, transportation arrangements, scheduling and vendor correspondence.

• Managing CRM & Dash board.

• Ensuring school details are updated on all social media platforms i.e., Facebook, LinkedIn etc.

• Sharing Monthly staff reports with Senior Management. Supervisor – Customer Services, Recruitment, Administration & Vendor Services IBEX, Islamabad, Pakistan.

June 2016 – November 2017

• Coordinating and working with different internal such as Quality Assurance, Standardization, Training, Marketing, Sales and external departments i.e., Vendors assigned for different portals, technical teams and IT Teams to improve customer satisfaction and make sure deadlines for technical activities (testing) are met.

• Maintaining Logs, creating reports and share the performance with line Managers on daily, weekly and monthly basis related to all assigned activities.

• Maintaining Floor Service Levels and decorum as well.

• Rotation to Quality Assurance and Training, Business Centre i.e., Front Office as Supervisor.

• Assisting the HR Department in hiring, training, updating adherence and sharing reports on a monthly basis.

• Maintaining Logs, creating reports and share the performance with line Managers on daily, weekly and monthly basis related to all assigned activities.

• Maintaining Floor Service Levels and decorum as well.

• Rotation to Business Centre i.e., Front Office as Acting Manager.

• Rotation to Quality Assurance and Training team. Team Leader – H.R, Administration & Employee Services (Call Centre Department) Mobilink GSM, Islamabad, Pakistan.

September 2013 – June 2016

• Recruiting, coaching and evaluating a team of at least 10-15 team members.

• Get daily tasks done by using all of the resources available to them.

• Develop a strategy the team will use to reach its goal.

• Take regular feedback and provide any training that team members need.

• Monitoring, evaluating and training the team accordingly. Additional Responsibilities:

• Assisting the HR Department in hiring, training, updating adherence and sharing reports on a monthly basis.

• Maintaining Logs, creating reports and share the performance with line Managers on daily, weekly and

• monthly basis related to all assigned activities.

• Maintaining Floor Service Levels and decorum as well.

• Rotation to Quality Assurance and Training team. Team Coordinator – Call Centre Customer Services, Administration Mobilink GSM, Islamabad, Pakistan.

July 2012 - September 2013

• Support Team Leader, ensure performance of team members including mine is as per set standards.

• Review and approve time sheets and escalate concerns to my reporting Team Leader.

• Train team members on programs and address their program questions.

• Ensure goal directed orientation plan for new team members.

• Collaborate with entire management team to reach organizational and departmental goals. Customer Services Representative

Mobilink GSM, Islamabad, Pakistan.

August 2009 – July 2012

• Served as a CSR on the MOBILINK helpline i.e., 111.

• Identify, research, and resolve customer issues using the computer system.

• Provide customers with product and service information.

• Recognize, document and alert the supervisor of trends in customer calls.

• Upsell new offers to the customer to attain upselling targets. Highest Qualification

Masters in Administration Sciences - In Progress (Online) Bachelors in Arts & Humanities

Trainings

• Microsoft Excel – Basic & Advanced

• Driving a High-Performance Culture

• Culture of Excellence

• Leadership Excellence

• Lead to Inspire

• The Power of Leadership Point of View

Personal Information

Name : Hafsah Afzal

Nationality : Pakistan

Visa Status : Transferrable

References shall be furnished upon request.

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