Service Rep Appointment Coordinator

Bianca E Laqua

** ******** ******, *********, ** E7N 3K1 506-***-**** adxjzr@r.postjobfree.com

Relevant Experience

Service Industry Experience

Photographer

Photographer and processor for family, baby and passport portraits

Company photos for business cards and promotional materials

Sales and POS system

Automotive

3rd party appointment coordination and secretarial services for car dealerships

Car rental. Responsibilities included:

oMaintained company inventory

oGreeted customers

oProcessed vehicle returns, filed and wrote up damage reports, inspected vehicles

oResolved customer issues in a friendly and efficient manner.

oTransported, arranged repairs, cleaned and refilled fleet of vehicles

Merchandiser

Organized product displays for retail customers

Arranged signage and advertising

Worked with Plan-o-grams

Management and Business Ownership/Entrepreneur Experience

Kitchen Manager/Head Chef. Responsibilities included:

oManaged employees – scheduling; conflict resolution; interviews; and training

oFood Management – ordering; quality checks; costing; inventory; menu planning; and weekly special planning

oRestaurant Management - ensured kitchen was up to code; marketing; supplier meetings; data input; and finance management

Owned and operated a 3rd party delivery service for restaurants, flower shops and door to door deliveries. Responsibilities included:

oRecruited, supervised, trained, scheduled and hired staff

oMarketed business and developed a customer list of reputable companies – i.e. Papa John’s and Pizza Delight

oMet with clients to procure contracts and resolve issues

Summer Play Program Supervisor. Responsibilities included:

oSupervising and management of staff

oEnrollment and supervision of children

oPlanned activities and field trips

Restaurant and Food Services/Hosting Experience

Waitress/Bartender/Part-time Cook.

restaurant cash out and close

Serving food, running cashier, seating customers, clearing tables, washing dishes, clean up, making and serving drinks, writing menus, working alongside

Singer, Host, Karaoke Entertainer. Responsibilities included:

ohosting various karaoke events

operformed for large and small events

Baker – prepared and baked breads, pastries and sweets

Social Services Experience

Worked with special needs and troubled youth on one on one

One on one counselling for building social skills, confidence and independence

Completed special requests or concerns as laid out in individual contracts

Set up 24/7 foster care home serving children from 3 months to 18 years of age

Work Experience

Photos Unlimited Portrait Studio, Photographer - Woodstock NB 2019

KV Delivery Team, Owner/Manager – Saint John Region 2017-2018

Dealermine, Call Centre Appointment Coordinator/Secretary - Saint John NB 2016

Amici Pub & Eatery, Waitress/Bartender/Part-time Cook - Quispamsis NB 2015-2016

Shiretown Publicans Restaurant & Pub, Kitchen Manager/Head Chef/Waitress 2015

Hampton, NB

Avis Car Rental Company, Customer Service Rep - Mackay, QLD, Australia 2014-2015

Castle Inn Restaurant Bar & Spa, Multiple positions - Perth-Andover, NB 2013-2014

Spar Group, Merchandizer - Rexton &Perth-Andover and Surrounding Areas, NB 2012-2014

The Cook Nook Bakery, Pastry Chef/Kitchen Assistant - Richibuto, NB 2012

Robins Doughnuts & 2-4-1 Pizza, Customer Service Assoc. - Fort Qu’appelle, SK 2011-2012

Summer Play Program, Supervisor - Southey, SK 2007-2010

Ministry Of Social Services, Youth Support Worker/Foster Care Worker/Foster Parent 2006-2012

Education and Training

Robert Southey School, Southey, SK Canada, High School Diploma (2007) Honor Roll Student

CPR & First Aid Course and Safe Food Handling Course

PRIDE, U of R, Regina, SK (2009) Certificate/Course Completed – requirement for Foster Parenting

Team Leadership & Administration Course U of S, Saskatoon, SK, Canada. Course Completed. (2010)

Skin Care Consultant License and Certificate MK Cosmetics and school, Regina, SK (2008)

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