KIARA SCOTT

984-***-****, adxjzq@r.postjobfree.com, Raleigh, N.C., 27610

SKILLS

• Customer Service

• Problem Solving

• Time Management Skills

Knowledge of cGMP regulations; SOP's; batch

documentation.

•

• Dexterous with hand tools

• Hand dexterity and attention to detail

• Initiative to work independently

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and assembly. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. EXPERIENCE

Packaging Technician, Feb 2019 - Current

Grifols, Raleigh, NC

• Evaluate the cause of rejected labeling and document findings according to SOPs. Qualified to set up and operate Packaging equipment (e.g. serialization equipment, vial labelers, cartoners, shrinkbanding machines, etc.)

•

Operate a computer to review and /or enter data into a variety of systems including but not limited to

LIMS, SAP, etc

•

Must possess and maintain knowledge of various product specifications in order to ensure that correct components are used.

•

Insurance Claims Representative, Dec 2018 - Jan 2019 Blue Cross Blue Shield of Florida

Updated policies with changes in beneficiary names, coverage amounts and insurance types.

•

Explained policy details, claims status and account changes to inform policyholders.

•

Maintained accuracy by using insurance rate standards to calculate premiums, commissions and adjustments.

•

• Coordinated payments, collecting and organizing supporting documentation. Packaging Operator, Apr 2018 - Dec 2018

GlaxoKlineSmith, Zebulon, NC

• Prepared for upcoming packaging needs by pre-assembling containers.

• Entered product and packaging information into system for every shipment.

• Maximized product quality by inspecting for defects. Worked safely in fast-paced environment to handle packaging needs, tend to equipment and keep up with housekeeping requirements.

•

Assembly Line Worker, Apr 2016 - Mar 2018

Cummins, Whitakers, NC

• Utilized hand tools to assemble and disassemble equipment and parts. Performed quality checks on parts and products to determine power and functionality.

•

• Moved raw materials to prepare for processing and product assembly. Verified completed product functionality as part of routine quality assurance protocol.

•

Customer Service Representative, Feb 2015 - Apr 2016 Xerox, Raleigh, NC

• Built trusting relationship with customers to better understand needs.

• Delegated tasks to insurance agents for customers needing policy upgrade. Managed complaints and provided alternatives and solutions to meet customer needs.

•

• Monitored open claims status to determine progress and resolve issues. Pharmaceutical Production Technician, Dec 2012 - Mar 2015 Hospira Pharmaceuticals, Rocky Mount, NC

• Reported safety hazards or violations of OSHA standards to support compliance.

• Examined lids, seals, lot codes and expiration dates of products before shipment.

• Removed defective parts using SOPs to verify specifications.

• Verified documentation and packaging materials to reduce packaging errors. EDUCATION

Diploma

Southeast Halifax High School, June 2009

Contact this candidate