Nickesha Anthony

Memphis, TN *****

adxjzl@r.postjobfree.com

+1-901-***-****

Dependable Team Lead versed in warehouse operations and logistics. Possessing exceptional organizational skills and diligence. Willing to go the extra mile to meet tight deadlines and reach company goals. Initiative-taking and purposeful warehouse professional bringing experience in logistics and distribution, ready to offer over 15 years of experience to a challenge with room for advancement. Work Experience

Customer Service Rep

Mallory Alexander International Logistics - Memphis, TN September 2020 to November 2021

Enter customer orders into system with all load specifics: Shipper, consignee, third party bill to, pickup date, delivery date, reference numbers, number of bales, approximate weight, etc. Enter Import/Export order with booking number, empty equipment pick up location, number of empties, return to location, marks to be loaded into containers, port or rail ramp cutoff, etc. Record freight charges to customers and estimated carrier freight charges from origin/destination Schedule pickup against ship and ready dates

Secure and dispatch carriers within costing expectations, record actual carrier cost Coordinate trans-loading of shipments moving into warehouses that will continue on as exports/import Update orders with actual loaded details, containers, weight, pcs, seals, etc. Warehouse Lead

IG Design Group - Memphis, TN

January 2020 to August 2021

Complete daily production records. Check product quality and ensure it meets guidelines and goals. Maintain a clean and safe work area. Perform safety audits and promote a safe work environment. Train new associates to the extent that they meet or exceed job requirements. Work overtime and have flexibility to work on various shifts to meet customer expectations (on short notice). Direct the functions of the lines in terms of personnel staffing assignments, adjustments to workflow, keeping orders balanced, organizing smooth changeovers and smooth shift transitions to ensure maximum output and efficiency. Periodically auditing the product before it transitions to the warehouse. Perform other duties, as necessary.

Warehouse Lead

SMX Staffing/SMX (Nike) - Memphis, TN

March 2016 to October 2019

Oversee on-board associates and training of new employees daily. Track time spent on assignments and production numbers each day for productivity reporting. Enforce the on-time shipment of products to create exceptional customer experiences.

Monitor performance and conduct process audits daily detailing quality of product and defect rates. Proactively gather all materials necessary for meetings in advance. Prepare packages for shipment, pickup or courier delivery to customers.

Support business goals and improve productivity through quality and safety. Assist coworkers and staff members with special tasks daily. Supervise warehouse operations by managing 30+ employees during 10-hour shifts. Oversee warehouse staff and maintain efficiency in a challenging environment. Collaborate with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.

Quality Inspector

Coregistics - Memphis, TN

January 2014 to December 2014

Monitored production operations for compliance with specifications and promptly reported defects. Performed frequent visual inspections to root out tolerance and compliance issues. Recorded defects and coordinated issue resolution with development team and functional leads. Discarded and rejected products, materials and equipment that did not meet specifications. Documented findings and produced reports. Identified defects during in-process checks. Training Coordinator

Technicolor - Memphis, TN

July 2002 to June 2013

Gathered data about course success and participant experiences to help with future course planning. Represented organization at personnel-related hearings and investigations. Coordinated work activities of staff relating to employment, compensation, labor relations and employee relations. Led comprehensive safety training for production floor members. Copied, logged and scanned supporting documentation. Analyzed, created and revised departmental documents for appropriate distribution and filing. Responded to customer requests via telephone and email. Developed new process for employee evaluation which resulted in marked performance improvements. Worked directly with HR reps, Supervisors, Managers and associates to achieve 100% customer service. Education

High School Diploma

Northside High School - Memphis, TN

1998

Skills

• Warehouse and manufacturing operations

• Familiar with RF systems

• Team/Training development

• Warehouse Management Systems

• Proficient in MS Office

• Forecasting

• Computer-savvy

• Quality assurance

• Safety-conscious

• Microsoft Word expertise

• Warehouse Supervisor Experience

• Order Entry

• IT Auditing

• Logistics

• Warehouse Management

• Information Security

• 10 key calculator

• Customer service

• Microsoft Office

• Leadership

• Communication skills

• JD Edwards

• Computer literacy

• Blueprint reading

• Warehouse experience

• Basic math

Assessments

Customer service — Proficient

February 2022

Identifying and resolving common customer issues

Full results: Proficient

Attention to detail — Proficient

January 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Expert

January 2022

Responding to customer situations with sensitivity Full results: Expert

Warehouse shift leader — Proficient

January 2022

Supervising warehouse staff and maintaining safety and security standards Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate