DWAYNE SANDERS

**** ********* *** *** *****, CA 92123 < 619-***-**** < adxjzk@r.postjobfree.com

EXPERIENCE

SAIC, San Diego, CA

IT Service Desk Analyst, November 2022 – Present

Operate as the initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems and/or applications.

Assist end-users/customers in resolving their IT issues accurately and promptly.

Take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manages the flow of incoming support requests.

Interact with the end-user to resolve the user’s technical issues.

Remotely access user’s computer and make changes to their system and setting by navigating around application menus or may be required to remote into customer’s computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own.

Troubleshoot network connectivity issues, working with remote employees on a corporate network.

Develop and sustain a productive customer relationship, making the customer and their needs a primary focus.

May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own.

Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user’s problem.

Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs.

Support department-wide operations by supporting the creation, editing, and maintenance of IT documents.

University of California San Diego, San Diego, CA

Respiratory Care Practitioner, January 2016 – November 2022

Advanced knowledge of Epic Charting System

Observed and monitored client behavior and responses to breathing treatment

Successfully weaned ICU patients off mechanical ventilation

Successfully changed and replaced patient’s trach tubes without and adverse effects

Assisted in intubations in both ICU and throughout hospital units

Successfully demonstrate decannulations and extubations

9265 Irvington Ave San Diego, CA 92123 < 619-***-**** < adxjzk@r.postjobfree.com

VA Medical Center, Loma Linda, CA

Respiratory Care Practitioner (GS 11), June 2017 – January 2022

Always ensured compliance with regulations and company policies.

Managed BI-PAP, CPAP, oxygen compressor, nebulizer treatments and vented patients

Provided various modes of respiratory care to adult and geriatric populations within as ordered by physician, nurse practitioner, or physician assistant

VA Medical Center, Louisville, KY

Respiratory Care Practitioner (GS 09), August 2015 – December 2015

Read prescription, measured arterial blood gases, and reviewed patient information to assess patient condition

Monitored patient and evaluated specific symptoms and difficulties

Conducted complex and difficult therapies as per the physical condition of the patient

Inspected, cleaned, tested and maintained respiratory therapy equipment to ensure equipment is functioning safely and efficiently

Educated patients and their families on breathing techniques and home care

DMV, San Diego, CA

Customer Service Representative, October 2014 – July 2015

cashiering, data entry, the ability to provide verbal, written, and technical assistance pertaining to the licensing of drivers, issuance of identification cards, vehicle registration, and occupational licenses, in a courteous and efficient manner.

9265 Irvington Ave San Diego, CA 92123 < 619-***-**** < adxjzk@r.postjobfree.com

EDUCATION

San Diego State University, Cybersecurity Bootcamp, San Diego, CA

2021-2022

Focus: Microsoft Security Linux Security

Computer Networking Network Security

Cloud Security Cyber Infrastructure & Technology

Python Ethical Hacking

Digital Forensics & Incident Response and Threat Hunting

Nucamp Coding Bootcamp, San Diego, CA

2020

Focus: Front-end Development

HTML

CSS

JavaScript

Visual Studio

Concorde College, San Diego, CA

2011-2013

A.S. in Respiratory Therapy

Certifications:

CompTia A+ Certification

* CompTia Security + (in progress)

* CompTia Network + (in progress)

Clearance Level:

Secret (Active)

9265 Irvington Ave San Diego, CA 92123 < 619-***-**** < adxjzk@r.postjobfree.com

REFERENCES

Ron Randle, Respiratory Therapist, University of California San Diego

858-***-**** adxjzk@r.postjobfree.com

Farrah Starz, Educating Respiratory Therapist, University of California San Diego

951-***-****

Michael Williams, IT Service Desk Lead Analyst, SAIC

619-***-**** adxjzk@r.postjobfree.com

Contact this candidate