Ana Carolina Campos (Carol Campos)

Huntington Beach, CA 92646 • adxjzf@r.postjobfree.com • 207-***-**** • www.linkedin.com/in/carolcamposOC A highly polished, performance Execute Assistant with a unique combination of proven expertise in various areas of Program Management, Administrative Affairs, Finances, and Customer Service. Adheres to the highest standards of integrity and builds exceptional relationships by working collaboratively with others and finding win-win solutions. PROFESSIONAL EXPERIENCE

Chapman University – Orange, CA August 2018 – March 2023 Assistant Director of Operations

• Managed complex initiatives that supports recruitment, onboarding, and operational strategies both domestic and internationally;

• Oversaw all administrative and financial operations prioritizing urgent matters;

• Designed and collaborated with department heads and principal investigators in the creation and management of budgets for all departments, programs, and activities;

• Built relationships with key stakeholders to ensure the success of multiple projects and events;

• Supervised, trained and mentored staff including PI’s and departmental heads;

• Responsible for the design of all printed materials and internal communication via online platforms;

• Coordinate events and classes via zoom and provide live support to stakeholders;

• Communicate and meet on a weekly basis with stakeholders to review policies, evaluate performance, and develop strategies for continuing improvement and client’s success. Lesley University – Cambridge, MA January 2013 – August 2018 Manager of Budgets and Special Projects

• Oversaw and organized 50+ events including Ted Talks, The Boston Speaker Series, leading to fundraising campaigns and client engagement.

• Executed unionization efforts, implemented, and disseminated new policies determined by the Collective Bargaining Agreement between SEIU and the organization.

• Planned strategies to scale revenue by creating faculty-led programs in Latin America and Europe.

• Led full cycle hiring and onboarding of 100+ employees conveying organization policies as well as union policies.

• Communicated with leaders and stakeholders on a weekly basis during transition and implementation to online educational platforms.

• Responsible for implementing DEI strategy to staff and student ambassadors, training ‘multipliers’, in order to minimize and create awareness of macroaggressions among campuses. Computer Science Institute – Cambridge, MA January 2012 – January 2013 International Program Manager

• Demonstrated outstanding communication skills having the ability to articulate relevant information in Portuguese and Spanish languages via webinars, phone, and in-person.

• Utilized a high degree of initiative to retain clients by effectively representing the organization and advising clients from admissions through graduation.

• Excellence at building relationships by maintaining systematic and frequent contact with clients domestically and internationally.

• Assessed operations via Qualtrix evaluations and made changes to improve processes and policies to facilitate compliance with complex immigration forms.

• Meticulous attention to detail in maintaining online accurate records of interactions with students. Council on International Educational Exchange (CIEE) – Portland, ME January 2007 – December 2011 Program Manager, High School Outbound Programs

• Successfully managed 17 exchange programs worldwide in Europe, Asia, and Latin America that providing a quality, rigorous, and uniquely immersive international experience for students.

• Responsible for full cycle sales of international programs (high school abroad, summer abroad, Gap year programs)

• Conducted pre-departure, ongoing, and re-entry orientations in different time zones.

• Managed and expanded existing account portfolio/ pipeline and developing active prospects.

• Used excellent time management and organizational skills ensuring all components of the programs were executed properly meeting scheduled deadlines.

• Known for outstanding interpersonal skills and high level of professionalism by interacting courteously and effectively providing excellent customer services.

• Developed programs and opportunities for international students to engage with the local cultural via humanitarian initiatives.

• Represented the organization in national/international educational fairs and conferences with superior communications and professionalism.

• Established and maintained strong, long-term relationships with students and oversees partners to strengthen the student experience and engagement

• Served as a critical link in developing new programs and partnerships with extensive travel to Asia (China, Japan), Europe (Spain, France, Ireland, Germany) and Latin America (Chile, Brazil). Council on International Educational Exchange (CIEE) – Bahia, Brazil January 2005 – January 2007 Resident Program Coordinator

• Supervised the international student exchange processes from beginning to end

• Systemized matters related to visa requirements, cultural adjustments, housing and host family, and host university enrollment.

• Developed opportunities for international students to serve in challenging communities and engage with local culture by volunteering through teaching English,

• Created ongoing orientations to minimize the effects of culture shock

• Recognized by management for superior ability to multitask in providing comprehensive administrative and financial support to the organization with the ability to easily handle high-pressure demands with decisiveness

• Continuously acknowledged for excellent communication skills by establishing and facilitating working relationships between offices (USA and Brazil) and home/host universities

• Served as the man liaison between the host university and study abroad advisors from home universities EDUCATION

Lesley University, Cambridge, MA May 2015

MA, Intercultural Relations

Universidade Catolica do Salvador – Salvador, BA, Brazil December 2003 BA, Business Administration

SKILLS

• Software: Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace (Docs, Sheets, Slides), Adobe Creative Suite, Leadmaster (CRM), Qualtrics, Peoplesoft, Concur.

• Languages: Fluent in Portuguese, Spanish, & English; Strong notions of French

• Competencies: International Communications & Relations, Cross-cultural understanding & sensitivity, International Experience in multi-cultural environments

• Functional Skills: Outstanding Oral & Written Communication, Multitasking, Problem Solving & Critical Thinking, Methodical Attention to Detail & Record Keeping CERTIFICATIONS

• Data-Driven Project Management: Project Metrics That Matter

• Paralegal Course, Lesley University, Cambridge, MA

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