Bertha V. Norman

818-***-**** ● adxjzd@r.postjobfree.com

HIGHLIGHTS:

Experienced as Manager, Assistant Manager and Sales Associate over past 20 years in fine jewelry stores

Extensive experience training new hirers in customer service, product knowledge, company policies, procedures and profit projections

Excellent customer service skills that build and maintain strong customer base over a long period of time

Strong communication and listening skills, both English and Spanish

GI Certified Gemologist

EXPERTISE AND COMPETENSIES:

●Inventory control

● Exceed customer expectation

● Experienced jewelry buyer

● Employee Training

● Appraisal of fine jewelry

● Key holder

● Highly ethical and honest

● Shipping and Receiving

● Auditing inventory

RELAVANT WORKING

Manager

Caregiver 2012-2017

National Vision Center

Customer Service process prescription Glasses 04/17-09/17

Key holder open and closed the store

Jared the Galleria of Jewelry, 2017-2019

Sales Specialist of fine jewelry and watches

Process Credit Applications take in repairs inspections of jewelry,

Na Hoku-Hawaii's Fine Jewelry Store, Northridge Mall, Northridge, Ca 2010 - 2012

Sales specialist - Fine Jewelry

Experienced repairing high end watches

Doubled sales goals

Received recognition for 2nd highest in sales throughout region

Responsible for shipping and receiving

Managed inventory of entire stock 6 times a year 2003-2009

Experienced with mail orders and phone sales

Skilled at designing custom jewelry with customer

Movado Company Store Camarillo, CA

Assistant Manager

Responsible for office work including: Book keeping and Bank deposits

Recruited, hired and trained new hires

Sales specialist in fine watches and jewelry

Acting store manager in manager's absence

Key holder; opening and closing store

Bertha Norman pg. 2

Crescent Jewelers Northridge Fashion Center, Northridge, CA 2002 - 2003

Manager

Responsible for overseeing all office work including collections. Wrote up and filed court papers on default accounts

Trained new hires

Provided excellent customer service including: offering financing to qualified customers, built good working report with client

Key holder, opened and closed store

Cache Oaks Mall, Thousand Oaks, CA 2001 - 2002

Customer Service/Part time position

Assistant Manager over Shipping and Receiving

Experience with Fed-X and UPS equipment for mailing process

One on one sales with customer for high end clothing and accessories

Fred Meyer Jewelers Oaks Mall, Thousand Oaks, CA 1998 - 2002

Assistant Sales Manager

Customer Service Supervisor: trained all new hires

Assisted Sales Associates with negotiating prices and closing sales

Responsible for shipping and receiving

Office Administrator: Opened accounts for purchases over $20,000

Specialized in designing custom jewelry

Inventory Coordinator: directed employees to carry out inventory on each case. Exceptional accuracy rate with each inventory process.

EDUCATION and CERTIFICATION:

Fred Meyer Jewelers

Training courses and Seminar in Gemology Pico, Rivera, CA 1999

Montgomery Ward Training Pico Rivera, CA 1994

Sales Orientation

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