FRAN PERLMUTTER

*** ********* ***

Harrisburg, PA 17111

Tel: 917-***-**** E-mail: adxjyz@r.postjobfree.com

Results-driven, motivated professional with more than six years of medical office work history producing superior results, handling critical organizational front-office duties and providing exemplary support to the entire company.

Possess outstanding oral, written and interpersonal skills in communicating information effectively with patients, peers and medical staff.

Tackle multiple simultaneous duties seamlessly and promotes a persona of professionalism throughout the office.r

Well organized with a keen eye for detail and excellent customer service skills.

Use multiple computer proficiencies to complete daily duties, while typing 50 wpm with 10-key skills.

SUMMARY OF QUALIFICATIONS

ICD-9-CM, HCPCS, CPT Introduction to ICD-10-CM Medical Terminology

HIPAA Anatomy & Physiology Government Payers

Medicare & Medicaid TRICARE Electronic Medical Records

Third-Party Payers UB-04 Worker’s Compensation Managed Care (HMO, PPO, POS)

Office Management Insurance Claim Processing MEDISOFT Proprietary Software

Insurance Billing Procedures Payment Posting Co-Payments and Deductibles

Data Entry Scheduling Appointments Insurance Verification & Collecting

EDUCATION AND MEMBERSHIPS

Ultimate Medical Academy – Tampa, FL

Health Sciences Associate Degree – Medical Billing and Coding 2012

Medical Billing and Coding Diploma – working toward CPC-A certification 2011

Member: American Academy of Professional Coders (AAPC)

MEDICAL WORK HISTORY

North Shore University Hospital – Great Neck, NY 1995 – 1997

Medical Secretary

Scheduled and confirmed appointments, while compiling medical charts, reports and correspondence.

Greeted and interviewed patients in order to accurately complete documents and case histories, while maintaining medical records, operating office equipment and transmitting correspondence and medical records.

Handled bookkeeping duties, including billing and collections and completed insurance and other claim forms.

Dr. Hari Shulka – Flushing, NY 1993 – 1995

Receptionist/Medical Secretary

Handled incoming patient calls quickly and professionally.

Scheduled patient appointments, filed critical medical documents and provided accurate insurance coding.

International Center for the Disabled – New York, NY1991 – 1993

Switchboard Operator/Clerk

Answered calls to multiple-line switchboard in professional manner, providing outstanding customer support and forwarding to appropriate employees.

Typed, filed and faxed important company data and organized accordingly for management to easily access.

Worked with calculator to add up figures

Queens Center Chiropractic Office- 91-31 Queens Blvd Suite 304 Elmhurst, NY 11373 ( Feb, 2013-May, 2013)

Secretary

Answering phones, taking down appointments, filing, faxing, keeping track of patients appointments, giving patients reminders of their appointments, showing patients how to fill out insurance papers.

Administrative Secretary

Penn State Hershey Medical Center

Division of Hematology/Oncology (October, 2016-February 2, 2017).

500 University Drive

Hershey, PA 17033

Answering phones, faxing, lite typing, delivering and opening up mail for doctors, scanning, delivering lab coats, lite dictation, filing, correlating files and papers.

Car Wash Systems

7401 Allentown Boulevard

Harrisburg, PA 17112

January 4, 2018 - March 16, 2018

Administrative Secretary

Sending and printing out invoices and purchase orders, recording the inventory on the computer, writing down service calls that come in, working with Fishbrowl, transfer orders of parts, opening up boxes, sorting out the parts and putting them back in the inventory, weighing and sending out packages, working on the UPS program, boxing up packages, going though emails and voice messages, sending out emails to places, working on spreadsheets, working on basic Excel program, working with basic Quickbooks, receive orders in the computer when the purchase order comes in, generating sales and purchase orders, doing inventory of parts and chemicals, working on calculator, making calls to get parts or pricing, ordering parts online and on the phone, doing price changing if needed, filling out warranty parts and repairs and getting RMA’s, uses copier machine ands fax, lite phone work.

References: Randy Miller - 717-***-**** ( Carwash Systems)

Rick Westcott - 813-***-**** ( Ultimate Medical Academy)

Denise Andrysani - 717-***-**** ex: 289734 ( Penn State Hershey Medical)

Outback Steakhouse

3527 Union Deposit Road

Harrisburg, PA 17111

May, 2017-Feb, 2019

Host

Welcoming guests as they enter. Taking them to their seats and giving menus out, busing tables and wiping them down, cleaning the doors, putting down chairs and stools while opening and closing, taking the garbage is from the bathrooms and making sure the supplies are filled, rolling silverware, sweeping around the perimeter of the outside and inside, making sure the host stand is clean, putting together kids menus, using the kiosk for gift cards, answering phones.

Texas Roadhouse

3529 Union Deposit Road

Harrisburg, PA 17109

April 3, 2019-current

Silverware Roller, cleaning and dusting.

Panera Bread

5025 Jonestown Road

Harrisburg, PA 17111

May 4, 2019-August 20, 2019

Cashier

Duties: checking bakery department; keeping it neat. stocking out items when they are gone. taking calls for deliveries. Changing beverage bar and lemon and butter station, brewing coffee, checking bathrooms; stocking them with toiletries. packaging cookies and setting them out, doing cookie count at a certain time of day, baking pre-made cookies, putting salad dressing in containers, setting warm cookies out, switching menus out. Wiping tables and takes dishes in the kitchen. Making sure stations are clean. Stocking them with items when needed.

America’s Best Contacts and

Eyeglasses

5125 Jonestown Road

Harrisburg, PA 17112

September 23, 2019-

Receptionist

Duties: answering phones, taking appointments, counting contact lens, printing out patient and appointment forms, taking out charts for the next morning, dandy pulling insurances, confirming appointments, filing, faxing, making copies, dispensing glasses and contact lens, making phone calls for call back on patients glasses, making new charts.

Inspiritec - Remote position - Customer Service Representative for PA Unemployment

July 12 2021 - December 1, 2021 was on the Hercules Project

December 1, 2021 started on another project The Keystone ID Project

Hercules Project

Duties: answering phones, taking down information and giving them a ticket so that a UC Specialist gets back to them, logging in my calls on a spreadsheet and at the end of the day sending it over to my lead. Working on VMWare to get my call log and dashboard set up everyday.

Keystone ID Project

Walking claimants though the process of getting an Keystone ID and password so that they can get into their dashboards to file unemployment claims. Putting in case notes and leaving messages for claimants to help with KID. Color coding the section on a spreadsheet when everything is completed.

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