Edward Brown

757-***-****

Objective: To obtain a position where I can utilize my previous experience and education in the continued service of encouraging discipleship while teaching God's Word. Summary: While being entrusted with most complex issues as a result of my exceptional ability to promptly resolve concerns with satisfaction.

* Team oriented and able to initiate sincere communication

* Experience in interacting with customers to provide information in response to inquiries, proficient in MS Word, Excel, PowerPoint

Education:

Bachelor of Arts, Nazarene Bible College – Graduated May 2013 Degree: BA Ministry/Business

President/ COF

Alternative Therapeutic Home Care Norfolk, VA. March 2011 - Present Alphabetize filing system, responsible for financial planning, marketing, advertising, and performing duties as a caregiver, and assisting hospice care. Also, communicating plans and ideas on forthcoming projects and events. Home Care Associate - Genesys Home Care, Norfolk, Virginia, Nov. 2005 – 2013 Assist senior adult clients diagnosed with dementia, past alcoholism, cerebral palsy, and learning disabilities with their daily hygiene, preparing morning, afternoon, and evening meals, record and monitor vitals, inventory medical and food supplies, and assist client to medical appointments. Actively listen to the client and make necessary adjustments under supervision of Nurse as a means to providing a solution to their needs. Log information pertaining to the client’s condition on the company’s worksheet. Discuss concerns with the client’s family. Listen and evaluate the input of the client’s family and disclose the information to the nurse supervisor. Also, assisted family members with loved ones who were hospice patients. Program Substance Abuse Counselor-CEC/Spectrum Health Systems Oct. 2014- Oct. 2016 Provide counseling services to offenders in the Residential Therapeutic Treatment Program at Indian Creek Correctional Center. I work closely with the DOC staff to coordinate all program services and provide clinical documentation management records. Included, I facilitate group lectures and small process groups to help target problem behavior and addictions. Substitute Teacher - Norfolk Public Schools Norfolk, Va. Mar. 2014-2015 Teach in various schools throughout the Norfolk area. Most of my experience has been working with special needs children and elementary students with behavioral problems in an inclusive environment.

Outreach Ministry - Knox Presbyterian Church

Norfolk, Va. May 2007-Present

My visitation is to the sick and to those who are unable to attend. It is a spiritual connection that keeps a strong bond between the church and its members of Christ. Joy is given and well received as members are kept abreast of church events with our church bulletins in addition to receiving the Daily Bread and prayer. Assessments are made during these visits based upon the observation of their mental condition and disclosed with the pastor of Knox Presbyterian. In addition, every visit is logged and turned into the Church Mission Administrator. Experience Porter/Events Set up Coordinator – Atlantic Shores, Virginia Beach, Va. July 2013 – Dec. 3, 2013

Demonstrated the ability use math skills when necessary and to carry out instructions with the ability to problem solve when presented with several variables in standardized situations. Each day my tasks were to look in the activities book to read the instructions required for the resident’s planned activities. Then, I set the rooms for the requested activity. My other duties are; ensuring assigned duty areas are clean and free of trash along with observing and communicating any unsafe hazards to a supervisor.

Banquet Server- Integrity Staffing, Virginia Beach, Va. May 2013-July 2013

Greeted and served customers and ensured children’s meals as well as seating were customized to their need. Read set up sheets and set up for a variety of events and disassembled the settings to set up for the next scheduled event. Worked effectively in a team environment and expressed the concerns of customers to one of the supervisors.

Sales Consultant - Bay Kia Automotive, Norfolk, Virginia. 2012-Feb 2013 Greeted and demonstrated product knowledge. Negotiated deals and utilized math skills as financing terms and payments were communicated to the customer. Followed up with customers to ensure satisfaction and to answer any questions. Customer Service - Norfolk Yacht Club, Norfolk, Va. May 2007- June 2008

Listened to the set up instructions of the Food and Beverage Director at the customer’s request. Carried out daily tasks reading set up sheets for various rooms and disassembled various rooms to prepare for the next scheduled event. Greeted and served clients along with effectively communicating tasks to team members while training new hires. Also, suggested innovative ideas to supervisors through observing the needs of the customer to implement adjustments that increased productivity.

Call Center Manager - Jackson Hewitt Tax Service,

Norfolk, Va. Dec. 2005 - April 2007

Through leadership,I motivated and developed my team to manage their time well to increase productivity. I identified problems and communicated the findings with the GM by email as well as company meetings. This allowed me to review and relate information that awarded me the opportunity to evaluate the situation and arrive at an appropriate solution. Performed quality assurance methods by monitoring employees job performance and managed both their times and mine. Greeted customers and ensured they were receiving the tax package that would benefit them most while utilizing math skills preparing customer’s tax returns and receiving incoming calls to schedule tax preparation appointments using multi line phone systems. In addition, I prepared the weekly employee schedule. Prepared tax returns short/long form during the years 2006 -2007 while receiving a certificate “First year Preparer with 100 returns without mistakes.” Additional Customer Service Experience:

Call Center Sales Rep IMA – Virginia Beach, Va. Sept.2005- Nov. 2000 At IMA, my where my duties were to successfully enroll customers for a five year magazine subscription through active listening and utilizing the sales tools provided through training while using a script and an automated dialing system.

Call Center Rep Household Finance – Chesapeake, Va. June 1996- Aug. 1998 Credit card company in which my responsibilities were to assist the customer with billing inquiries, increase their balance upon request as well as offering upgrades to qualifying members while using effective communication to solve any problems that came about. Resolved issues by listening to the customer to arrive at a comfortable solution and going over any concerns they may have concerning finance charges and late penalties. US Army – As a Chaplain’s assistant, effectively communicated daily tasks between staff members and gave full attention to what was being said so that I could understand their concerns and address questions if needed. I typed memos and letters for the Chaplain and proof read the documents before sending it to its destination. Further, I pre-counseled soldiers using logic and reasoning skills to provide the Chaplain with an accurate account of an enlisted’s mental status. Also, was able to bond with enlisted personnel that enabled me to use proper methods and procedures.

In addition, I prepared bulletins for Sunday services, and set the chapel for various denomination services. Also, I was responsible for the maintenance of the Chaplains military tacticle vehicle as his personal driver during peacetime as well as war time. Too, I received an Army Commondation Medal, Bronze Medal, and Drivers Badge during Desert Storm Era. Skills:

Experienced in Microsoft Outlook, Microsoft Office, Word, Excel, Power Point, Email Marketing and Social Media Advertising, Site Builder web templates and site development. Active member of the wrestling team, cross country team, and track for Maury High School. Participated in Studied intermediate ballet and modern dance at George Mason University. Volunteer Activities:

Autism campaign fundraiser for children 2008 – Present Participant in Tour De Cure American Diabetes Association 2008 100 mile bike ride completion from Hickory Va. to the Outer Banks.

Currently perform weekly visitations to senior adults and those who are administered into hospitals as well as those who are sick and confined to their homes. References furnished upon request

Job Description/qualifications

Financial Manager will implement policies and procedures to include, but not be limited to: 1. Admission agreements;

2. Methods of billing: a. Services not included in the basic daily or monthly rate; b. Services delivered by contractors of the agency and c. Third party payers; 3. Resident or designated representative notification of changes in fees and charges; 4. Correction of billing errors and refund policy; 5. Collection of delinquent accounts; and

6. Handling of agency’s funds and ensuring a certified CPA handles agency’s tax returns. G. Policies shall be made available for review, upon request, to residents and their designated representatives.

H. Policies and procedures shall be readily available for staff use at all times. F. The agency shall certify, in writing, that it is in compliance with the provisions of ' 32.1-138 and 32.1-138.1 of the Code of Virginia, relative to resident rights, as a condition of license issuance or renewal. 16 VA. DEPARTMENT OF HEALTH Center for Quality Health Care