Customer Service Field
Resume:
****************@*****.***
Fernandina Beach, Fl 32034
Skills
• Cost controls familiarity
• Purchase orders
• Resourcefulness
• Supplier relationship
management
• Vendor invoicing
• Quality assurance standards
• Price negotiations
• Pricing structures
• Logistics coordination
• Policy improvements
• Program coordination
• Forecasting
• Supplier relations
• Recordkeeping
• Bid process management
• Organizational skills
• Supervision
Education And Training
06/1976
High School Diploma:
Lyndhurst High School
Lyndhurst, NJ
• Completed continuing education
at Bergen Tech, in automotive,
electrical, carpentry.
06/1976
GED:
Bergen Tech
Moonachie, NJ
• Completed continuing education
in automotive, electrical,
carpentry.
JAMES JECKERT
Summary
Hardworking and reliable Manager with strong ability in organizing and overseeing quality workmanship. Offering hands on skills, managerial skills, and interacting positively with sub contractors and potential buyers. Highly organized, proactive and punctual with team-oriented mentality. Determined with track record of building productive networks of suppliers and obtaining materials at low prices. Demonstrated strengths in forecasting, budgeting and inventory management. Experience
OWNER - JJJ CONTRACTING
WAYNE,NJ
10/2008 - Current
• Oversaw activities of contractors working within building and on job sites.
• Supervised highly skilled electricians, carpenters, plumbers and other tradesmen on job sites for residential projects.
• Renovated and produced physical structures to meet timeline and budgetary constraints.
• Visited job sites and reviewed renovation plans to ascertain projects.
• Applied changes requested by designers, owners or inspectors to optimize work.
• Aligned work with budget, schedule and applicable building codes to maintain site safety.
• Established scopes of work, budgets and construction timelines to manage and plan projects.
• Assessed production schedules and orders to plan material requirements and worker activities.
• Minimized waste and oversaw cost-effective supplier purchases to reduce expenses.
• Evaluated architectural plans and consulted with clients to understand project scope and objectives.
• Improved resource allocation to control expenses.
• Hired and managed subcontractors for electrical and plumbing installations.
• Reviewed engineering documentation to determine construction operations.
• Resolved customer complaints and adjusted policies to meet changing needs.
• Established and enforced clear goals to keep employees working collaboratively.
• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Coached and mentored
• staff members through constructive feedback to develop long-term career goals.
• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
• Conducted employee evaluations and reviews.
• Realigned workflows with changing business demands by evaluating processes and employee strengths.
• Enhanced group productivity 30% by developing and implementing new strategies.
Tony's Auto Body • Body Shop Manager
Totowa, NJ
07/1994 -10/2008
• Coordinated and supervised 12 shop and field service technicians and assigned tasks and work orders.
• Greeted customers and took time to answer questions.
• Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
• Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
• Wrote complete and accurate cost estimates for labor and parts.
• Communicated effectively with insurance companies, documenting in detail each process of repair.
• Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
• Directed day-to-day operations, maintenance, equipment functionality and financial management.
• Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
• Complied with federal, state and local regulations affecting body shop operations.
• Coordinated and supervised 12 shop and field service technicians and assigned tasks and work orders.
• Engaged with customers to resolve escalated issues, discuss and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
• Hired and trained technicians, monitoring and evaluating job performance.
• Cultivated strong relationships with insurance company representatives, vendors, community groups and media outlets to drive business development initiatives.
• Selected vendors with largest inventory, best prices and quickest delivery, building lasting relationships.
• Attended factory-sponsored training classes and kept abreast of factory technical bulletins.
• Implemented business development, customer service and maintenance strategies resulting in increased production yield.
• Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
• Oversaw and evaluated key performance indicator (KPI) metrics, spanning efficiency, revenue and profitability.
• Assisted in developing effective marketing strategies to increase business.
• Communicated with equipment manufacturers and contractors to rent, purchase or modify existing assets.
• Scheduled preventive and corrective maintenance on rental equipment.
• Managed 12, technicians in body shop setting, including productivity and performance monitoring, workmanship and quality.
• Administered estimation and management order systems and to ensure accuracy
Contact this candidate