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System Administrator Customer Service

Location:
Lakeland, FL
Posted:
June 06, 2023

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Resume:

Thierry Charlescat

**** ********* **. ********, ******* 33805 H: 813-***-**** C: 813-***-**** adxjxf@r.postjobfree.com U.S citizen

Professional Summary

I am a Linux System Administrator who is Seeking a position to utilize my skills and abilities to continue achieving professional growth while being resourceful and innovative. I am motivated, and result driven with well-rounded experience working in technology support. I have experience troubleshooting a variety of tools used to excel business needs. I am successful at developing unique troubleshooting techniques, executing high quality repairs with and providing knowledgeable technical support and practical guidance on how to prevent future problems that prolongs productivity. I have experience providing excellent leadership as well as interpersonal and communication skills in both agile and traditional frameworks. I am a professional who brings positive attitude, respect, honesty, efficiency and teamwork.

Certification:

Red Hat Certified System Administrator (RHCSA)

Red Hat

Credential ID 230-021-529

Education

YellowTail.Tech- Graduated Linux System Administrator

Polk State Community College (01/2014 12/2016)

Associates of Information Technology

Technical Skills

Linux

Ansible

Gitlab

Vmware / Vsphere

Atlassian

Cloud

scripting

Top Tier Customer Service

Network Troubleshooting

Ticketing system experience

Excellent use of teamwork communication tools

Outstanding analytical, problem-solving, ability

Both independent and Team oriented

Extensive training in Microsoft Office (Word, Access, Excel, PowerPoint, Microsoft Teams)

Bilingual (Haitian Creole)

Willingness to work flexible shifts and schedule including weekends, nights, holidays, and rotating shifts from days to nights

Professional Experience

Procore Plus - Linux System Administrator May 2019 - Current

Install and configure OS and applications

Perform customer service with the use of ticketing systems and knowledge bases

Working with tools such as Ansible, Gitlab, IPA

Deploy Virtual Machines using Vmware

Collaborate with fellow team members to resolve issues

Contribute to Team repository (Atlassian)

Perform user management tasks

Manage Web Servers

Troubleshoot permission, performance, and networking issues

Write bash scripts

YellowTail.Tech - Graduated Linux System Administrator Student August 2017 May 2019

Install and configure OS and applications

Deploy Virtual Machines

Perform user management tasks

Manage Web Servers

Troubleshoot permission, performance, and networking issues

Write bash scripts



Contact this candidate