Sandra Parks

**** ***** ** *******, ** *****

510-***-**** adxjww@r.postjobfree.com

OBJECTIVE

A challenging Phlebotomy or Laboratory Technician position which utilizes my extensive venipuncture, lab assisting, and administrative support skills to the benefit of your organization’s patients.

LICENSURE

State of California 2006 – 2016

Licensed Phlebotomist, #RN270659

American Medical Technologists

Registered Phlebotomy Technician, #210-***-**** – 2016

Licensed Phlebotomist, #210-***-**** – 2012

American Heart Association 9/2013 – 9/2015

BLS for Healthcare Providers (CPR and AED)

EDUCATION & PROFESSIONAL DEVELOPMENT

Alameda College – Alameda, CA

Pursuing a Bachelor Degree: Business Administration

Anticipated graduation date: August 2015

Anderson Continuing Education – Sacramento, CA

Phlebotomy Continuing Education Courses, 6 CEUs, 10/2014

Safety in the Laboratory; Laboratory Tests by Body Systems; Circulatory, Lymphatic, and Immune Systems; Venipuncture Equipment; Dermal Punctures; Venipuncture Complications; Blood Collection in Special Populations; and Arterial Blood Gas Collections

City College – San Francisco, CA

Phlebotomy Certification Training, December 2006

Training consisted of 40 Hours of Didactic Training, 40 Hours of Clinical Training, 50 Hours Patient Venipunctures, and 10 Patient Skin Punctures and Observation of Arterial Puncture

City College – San Francisco, CA

Certificate: Advanced Phlebotomy Training, July 2004

Training consisted of 20 Hours of Didactic Training

Summit (Providence) Hospital – Oakland, CA

Full-time Volunteer Intern (One-year), June 1989

Worked in laboratory/Honed venipuncture skills

Laney College – Oakland, CA

Associate of Arts in General Education, 1987

Emphasis in Business and Marketing

Laney College – Oakland, CA

Phlebotomy/Medical Lab Tech, June 1988

6 month program

JOB-RELATED COURSEWORK

HIPAA

Risk Factors and Complications of Venipuncture

Quality Assurance

Anatomical Site Selection and Patient Preparation

Communication Skills

California Law and Regulations, Behavior and Ethics

Emergency Procedures

Basic and Circulatory System Anatomy and Physiology

Ethical and Legal Issues

Proper Sterile Technique for Venipuncture and Skin Puncture

Advanced Infection Control

Circulatory System/Anticoagulant Theory/Medical Terminology

Patient Care and Post-puncture Care

Standard Precautions for Blood Borne Pathogens and Infection Control

Choice of Safety Blood Collection Equipment and Handling of Specimens

Specimen Transport/Processing, Prevention of Specimen Rejection and Corrective Actions

SUMMARY OF QUALIFICATIONS

12+ years of administrative experience in the medical field.

15+ years as a Licensed Phlebotomist.

15+ combined years as a Lab Clerk, Assistant, and Technician.

Compliant with HIPAA/JCAHO and State regulations.

Possess excellent internal and external customer service skills.

Laboratory & Clinic Supervisory Skills

Effective leader, team player and problem solver.

Advanced knowledge of the technical health care process as it relates to access to care.

Extensive experience managing a laboratory and clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

Collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

Powerful verbal and written communicator with the wisdom to foster open relationships while maintaining patient confidentiality.

Communicate tactfully, effectively, and professionally both orally and in writing (with employees at varying grade levels) in order to meet program objectives to include preparing reports in various formats and presenting data to various organizational levels.

Recognized for superior business knowledge – poised in high-pressure, fast-paced business environments.

Clinical Skills

Identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

Possess advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians and training.

Perform phlebotomy duties using all types of needles, including retractable butterfly needles.

Conduct special procedures to include, but not limited to serum separation when testing for Hepatitis and sexually transmitted diseases, blood-typing and compatibility testing, bleeding times and other timed collection tests

Operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

Work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

PROFESSIONAL WORK HISTORY

Veterans Health Administration Palo Alto, CA 1/2014 to 8/2014 Medical Technician

Apply knowledge of human anatomy, aseptic and sterile techniques to perform phlebotomy procedures.

Collect blood and urine samples daily from patients and processed these specimens including data entry/receipt of specimens into the VistA Blood Establishment Computer System (VBECS), centrifugation, and distribution/sending to reference laboratories.

Operate the VistA CPRS (Computerized Patient Record System) to locate/identify veterans lacking ID.

Perform clinical laboratory procedures in clinical chemistry, microbiology, hematology (Cbc, Sedrat, Hlbc), serology on a rotation basis

Stain blood smears of biological specimens onto slides for viewing under a microscope

Perform immunohematologic tests (i.e. blood typing, cross matching, antibody detection and identification) to determine compatibility of blood/blood components for transfusion.

Operate centrifuges to process blood and urine samples

Assist in training and teaching of phlebotomy to Medical Technology student and new phlebotomists

Serve as a resource person for lower grade and Fee Basis phlebotomy staff

Inspect, receive, and maintain phlebotomy supply inventory

Process specimens for the clinical laboratory sections as assigned

Determine tests to be performed and followed laboratory procedures

Complete appropriate alert notifications, or initiate emergency patient treatment procedures to include cardiopulmonary resuscitation (CPR) or other basic patient support functions (First Aid, Basic Life Support, etc).

Operate instruments such as the Hema-Tek for differentials, Cytocentrifuge for fluid analysis, Rochemeter for coagulation testing, etc.

Assist in laboratory data collection

Maintain laboratory logs and records

Receive and store laboratory supplies and assist in maintaining inventory

San Francisco General Hospital San Francisco, CA 9/2012 to 5/2013

Lab Phlebotomy Technician III Clerk

Conducted patient registration, intake, and obtained patient verification

Took vital signs (heart beat, breathing rate, temperature, and blood pressure), and obtained weight and height

Performed blood collection procedures by venipuncture and capillary puncture techniques

Sampled and documented blood sugars for gestational diabetes (1 hour, 2 hours, and 3 hours)

Used judgment in selection of the phlebotomy site, taking into consideration the condition of the patient, age group, and the type of test requested by the health care provider.

Followed infection control regulations in handling, storage, packaging, and disposal of biohazardous materials

Clarified orders or resolved problems with laboratory test requests

Performed blood cultures ( x1, x2, x3), urine cultures (24-hour), and urinalysis and dipsticks for drug screens

Prepared daily and monthly lab reports for supervisor

Processed lab specimens, administered blood tests, and processed patient lab paperwork

Operated and maintained manual equipment and automated, computer controlled equipment

Troubleshot malfunctions of centrifuges and laboratory equipment using manufacturers’ manuals

Conferred with doctor daily in person or via phone, fax, or email

Notified doctor of lab results and ICD-9 billing codes

Maintained and accounted for medical equipment and supplies

Ensured lab was clean and stocked with supplies

Nation Wide Insurance Company Oakland, CA 11/2011 to 5/2012

Receptionist/Admin

Provided excellent customer service to clients

Answered phones and took messages

Performed data entry and bookkeeping (except payments for Insurance)

Ran errands for staff

S.J. Enterprise Oakland CA 6/2008 to 7/2010

Owner/Operator/Salesperson/Cashier

Oversaw all daily functions of boutique

Provided superior customer service to internal and external customers

Boutique buyer (placed orders for boutique merchandise)

Monitored and maintained inventory

Documented management (merchandise invoices, boutique bills, and flyers)

Oversaw marketing and advertising

Data entry and answered telephones

Coordinated neighborhood events (block parties, fashion shows, and other community events with surrounding vendors)

Kept boutique clean and presentable

UCSF (Mt. Zion Hospital) San Francisco, CA 6/2008 to 9/2008

Lab Assistant III (Outpatient Laboratory Department)

Conducted patient registration, intake, and verification collection

Processed patients' lab paperwork

Performed file maintenance of patient lab paperwork/requisitions

Data entry into department’s computer system of patient lab information

Answered telephones, responded to questions, directed calls to appropriate staff members

Performed patient blood draws and processed lab specimens (blood, urine, cultures, pregnancy test, diabetes tests, etc.)

Prepared patients for 3-hour Glucola Testing for Gestational Diabetes by instructing them on the proper way to fast. Performed fasting blood draw.

After patient drank the Glocula, drew blood three times (x1, x2, x3) in order to determine the presence of diabetes

Discussed lab results and ICD-9 codes with physicians on a daily basis

Processed STAT requests onsite, and ran errands to other laboratories to process STAT requests

Prepared specimens for transportation from collection sites to main laboratory

Monitored inventory levels, stocked lab supplies as required

UCSF (San Francisco General Hospital) San Francisco, CA 4/1998 to 6/2008

Hospital Clinical Laboratory Assistant III

Served as the Assistant Lead Phlebotomist providing guidance, instruction, and training to subordinates

Applied knowledge of medical terminology, human anatomy, aseptic and sterile techniques to perform phlebotomy procedures, performing venipuncture for adult and pediatric outpatients

Performed intake and verification collection, registering 100 to 150 outpatients daily

Routinely drew 40 to 60 patients daily. Followed standard protocols regarding patient identification, hand washing, and patient safety to prevent falls

Instructed patients in the proper collection of urine and stool specimens.

Directed patients on the use of oral products such as Glucola, and administered glucose tolerance testing

Processed lab specimens, drew blood and processed accompanying paperwork.

Trained by the Scientist or the Technologist in the Blood Bank to perform blood typing (ABO or RH) or compatibility testing.

Conducted antibody studies with one or more red cell panels and/or elution techniques

Evaluated material sensitization in the study of transfusion reaction or other cases of incompatible blood matches.

Confirmed test results and developed data that was used by physicians in determining the presence and extent of disease or in support of medical research

Performed all required specimen preparation such as centrifugation, serum separation, freezing/ refrigeration, etc., prior to storage and shipment

Reported patient test results verbally and in writing to members of the medical and nursing staffs

Conferred with physicians daily (via phone, email or in person) regarding lab results and ICD-9 codes

Kept logs of test procedures needed to complete administrative workload reports and referral laboratory billing

Performed general office duties including data entry of patient lab information into department’s computer system, and filing

Maintained patient lab paperwork/requisition files

Prepared daily and monthly lab reports for the supervisor

Replenished lab with required supplies

Meris Laboratories Berkeley, CA 3/1994 to 3/1998

Lab Clerk

Performed patient intake or registration (new patients), obtained verification (I.D., insurance cards, etc.), and processed lab paperwork.

Drew blood, performed a spin-down using a centrifuge. Separated blood, plasma, and serum; used resulting samples to process blood-typing according to the ABO Group System and RH Blood Group System.

Ensured that specimens were properly labeled with full name, date of birth, and correct social security or medical number for proper accessioning (data input).

Assisted the Technologist or Scientist in the blood bank by processing lab specimens and STAT lab requests in preparation for patient surgeries.

Utilized a microscope as directed by the technologist or scientist to look for the number of white versus red blood cells, plasma, clotting factors, platelets, and for medical uses.

Conducted compatibility testing between donor and recipient; screening samples for antibodies that may react with donor’s blood prior to patient receiving a blood transfusion.

Separated serum from plasma for ABO screens and transfusions to determine if either one was positive, negative or abnormal.

Corresponded with physicians daily regarding lab results

Prepared all shipping manifests insuring the integrity of shipping documents, shipping logs, and specimens

Stocked lab with supplies

Bay Medical Group Oakland, CA 12/1993 to 3/1998

Medical Assistant / Intake Coordinator

After formal quit date, assisted Dr. Sanders with his psychiatric practice from January 1994 to February 1994 until my replacement came on board.

Greeted patients, answered phones, made appointments, and performed other duties as required

Administered injections for allergies, low doses of Dilantin, Risperdal, etc.

Monitored medications effects on patients, looking for allergic reactions

Notified doctor or nurse of suspected drug reaction such as: lethargy, rash, or cough

Paid careful attention to maintaining medicinal balance to make sure that dosage was too low or too high

Recognized and reported a physical or psychological change in a patient's condition requiring further assessment

Evaluated a patient's request for PRN drugs and documented use-inhaler, pain medication, and ointments

Documented technical information in patients’ medical records

Performed record keeping, labeling and filing, and other related duties

Received specimens from collection sites at the main laboratory

Assisted in the entry of reference laboratory and point of care results

Prepared specimens for shipment to reference and/or to Meris and Smith Kline Laboratories

Requisitioned medical and office supplies, as needed

Received and stored laboratory supplies and assisted in maintaining inventory

Smith Kline Beecham Labs Oakland, CA 3/1992 to 6/1993

Phlebotomist Clerk / Lab Assistant

Performed patient registration, intake, and verification

Completed patient lab paperwork

Drew patients’ blood and processed lab specimens

Operated centrifuges to spin down blood.

Used pipettes to separate serum from plasma

Performed glucose testing for gestational diabetes.

Entered test data for laboratory tests into automated system

Contacted physicians daily regarding lab results

Ensured lab was fully stocked with supplies

Ernest L. Bonner, M.D. 8/1991 to 2/1992

Medical Assistant / Phlebotomist

Worked part-time for Dr. Bonner, assisting him his practice.

Performed venipuncture for clinic patients

Carried out general office duties to include typing, computer data entry, and bookkeeping

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