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Customer Service Food

Location:
Nairobi, Nairobi County, Kenya
Salary:
50000
Posted:
June 06, 2023

Contact this candidate

Resume:

CURRICULUM VITAE

PERSONAL DETAILS

Everlyne Ndegwa

Kenyan

English, Swahili,

Married

adxjw9@r.postjobfree.com

adxjw9@r.postjobfree.com

+254*********

+254*********

Introductions

I'm dependable, hardworking, and adoptable with over 10 years of experience in Hospitality managements, Barista, Food Service and Non-governmental Organizations. I seek to use my professional expertise to enhance a global market leadership to maintain its competitive edge in the industry by providing unparalleled service in the area of Project Managements and Customer service with the required skills and integrity.

Skills

Leadership Management and Excellent Customer Service.

Communication and Good Inter-personal skills.

Conflict resolution and Problem solving.

Flexible and Effective Time management.

Basic accounting skills.

Computing Microsoft Windows and Search Engines.

Planning, Organizing and Detailed oriented.

Project Managements, Logistics, and Inventory Planning.

Business Awareness and entrepreneurial Ideas.

Hiring and Basic Barista Training.

EXPERIENCES

February 2021- PRESENT Eve's Organic Delicatessen

Business Owner

Duties and Responsibilities

Oversees day to day operations of the restaurant and manages it's project.

Vision and Inventory Planning.

Managing staff.

Resolve customers issues and work to make the restaurant grow.

October 2016 - December 2019 Angelos food Group Services (Lagos,Nigeria)

Operations Manager & Barista

Duties and responsibilities

Set up, Restructures, budgeting and accounting for the restaurants.

Menu planning and Product design.

Develop and Implemented new procedure

Restaurant operational managements.

Hiring, Training and supervising staffs.

Ensuring compliance with licensing, hygiene and health safety legislation/guidelines.

June 2013 - August 2016 Goldrock International Ltd (Nairobi,Kenya)

Barista/Catering Manager

Duties and responsibilities

Hiring, Training barista on coffee/tea brewing procedures and Deploy staff

Supply chain managements from the factory to outlets and venders.

Inventory management an d control.

Managing outlets and ensure customers satisfaction.

January 2010-April 2013: ST Muzeyi Projects & United World Wide Forwarder Ltd (Jinja,Uganda)

Program Coordinator

Duties and Responsibilities

Logistics and distribution of donations.

Plan and Projects Managements.

Schedule and Monitor projects.

Budget and Expenditure planning.

Create Conflicts Resolutions.

Arrange guests and charity events invitations.

Worked on special projects

RELEVANT TRAINING

March 2022 - Alison

Attained : Nursing Study: Role of nurse in Surgical care

October 2020 - Alison

Attained : Nursing Study: Patient Care and Hygiene-Revised 2018

September 2015 - Dormans Kenya

Attained - Barista Certificates

June 2009 - December 2009: Dima College

Attained: Diploma in Front Office Operation and Administration

Units Covered

Public Relations

International Business Communications

Front Office Operations and Administration

Business Ethics and Customer care

Business Management and administration

Food service and hospitality

January 2007- March 2007: Frantech Computer Consultants

Attained: Office Suite: Ms Window

Ms Word,Ms Excel

Ms PowerPoint, Ms Access

Outlook Express, Internet Explorer

Adobe PageMaker,Corel Draw

REFEREES

Mr Edwin Moore Momife

Chairman, Angelos Food Service Group

Cell: +234 806-***-****

Email: adxjw9@r.postjobfree.com

Denis Oseko

Operation Director, Goldrock International LTD

Mobile: +254*****-****/+254***-******

E- Mail: adxjw9@r.postjobfree.com

Mr. Ngobi Joseph

Director, St. Muzeyi Project, Iganga road,Jinja, Uganda

Cell: +256-***-***-***

Email: adxjw9@r.postjobfree.com

adxjw9@r.postjobfree.com



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