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Hr Associate Customer Service

Location:
Tampa, FL
Posted:
June 06, 2023

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Resume:

S U M M A R Y

Human Resources Management Professional with demonstrated ability in planning and implementing programs that align employee development and productivity with company goals. Highly effective in motivating and directing employees. Exceptional relationship building skills and known for ability to assess and resolve a wide range of human capital issues.

E X P E R I E N C E

First-Class Moving Systems,

Inc. Tampa, FL 2022-2023

Human Resources Generalist

Lisa Iannizoto

813-***-**** adxjw3@r.postjobfree.com Tampa, FL

S K I L L S

E D U C A T I O N

M E M B E R S H I P S

K E Y A C C O M P L I S H M E N T S

Talent Acquisition & Recruitment

Developed relationships with search firms, community organizations and local business associations, consistently meeting recruitment objectives while supporting workforce planning and succession planning programs. Designed and implemented a multi-purpose orientation program for newly hired employees achieving a 40% increase in employee retention. Maintained employee productivity and commitment to quality encouraging and facilitating involvement in process improvements, implementing applicable suggestions and rewarding and recognizing employee contributions. Implemented employee incentive program resulting in significant gains in productivity.

As change agent, managed team through transition to new business model by communicating and focusing on results, building support, planning and facilitating for success, and monitoring and rewarding progress. Human Resources Management

Collaborated with business partners to investigate facts and represent the company in all operations-related grievances and termination hearings resolving all without arbitration.

As process improvement team member, created and implemented operational policies and procedures for Employee Handbooks, Job Descriptions and Electronic Time Management.

Administered Employee Benefit Plans which includes Health, Dental, Life, LTD

& STD, 401(k), Defined Benefit Plans. Annual benefits analysis for cost effective Insurance Options for all employees.

Provided support for payroll administration with a third party vendor and compiled monthly reports for compensation analysis. Created a positive employee relations environment through development of employee newsletter with CANVA, ongoing employee communications including employee surveys and Organizational Charts.

Learning and Development

Facilitated a Leadership Training Program for new managers and supervisors. Improved new employee integration by organizing and implementing an Online On-Boarding Process that focused on policies, processes and values and reduced completion time by 25%.

Created a safe and healthful work environment by conducting quarterly safety meetings resulting in “0” lost time Workers' Compensation Accidents over 10 years.

Implemented Lunch n Learn sessions for Wellness Programs resulting in a

“Healthy Lifestyle” and reduced costs to Health Insurance by 10%. Collaborated with the Leadership Team to develop an Emergency Disaster Evacuation Plan.

Talent Acquisition &

Recruitment

Employee Relations

Benefits & Compensation

Learning & Development

Database Tracking

Payroll Administration

Microsoft Office

Nassau Community College,

Uniondale, NY

SHRM Membership

HR Tampa Membership

United Way Suncoast

Volunteer

National Association of

Professional Women

(NAWP)

Notary

Ballast Point Management

Services Tampa, FL 2016-

2022

Human Resources Generalist

Advanced Innovative

Medicine Tampa, FL 2015-

2016

Human Resources Manager

United Way Suncoast Tampa,

FL 2006-2015

Human Resources Director



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