**** ***** *****, **************, ** *****

C: 334-***-**** adxjvr@r.postjobfree.com

Michelle Haselhorst

Summary:

Results-driven administrative professional with a proven track record in supporting various business areas, including database management, office logistics, light accounting (receivables, payables, payroll), and customer service. Adept at collaborating with team members, demonstrating strong communication skills, and making informed decisions in a timely manner. Skills:

● Bilingual communication (English and Spanish)

● Event planning and coordination

● Strong interpersonal skills

● Self-directed

● Proofreading

● Service-oriented mindset

● Computer proficiency

● Schedule management

● Time management

● Team player

● Customer service and support

● Negotiation and contract management

● Travel consulting and knowledgeable traveling planner Experience-

Charitable Work:

Event Coordinator (Volunteer)

“Bumping for Elise’’, Fredericksburg, VA

2017 - Present

● Coordinates an annual sand volleyball tournament to support families struggling with childhood cancer, in honor of the late Elise Velez, a young girl who lost her own battle against the disease.

● Manage event planning, logistics, and sponsorships to ensure a successful fundraiser each year

● Collaborate with sponsors and vendors to provide resources and support for the event

● Oversee the distribution of proceeds to a deserving family in need each year

● Foster a sense of community and goodwill among participants and supporters Intake Coordinator / Interim Manager

The Samaritan Counseling Center, Montgomery, AL

Feb 2012 - May 2015

● Managed patient data, medical records, and client intake processes

● Scheduled appointments and maintained clinician calendars

● Handled confidential patient information and maintained HIPAA compliance

● Acted as a point of contact for vendors and coordinated access to the facility

● Prepared reports and correspondence, and maintained administrative processes

● Liaised with insurance providers to verify coverage and obtain authorizations

● Handled high-volume incoming and outgoing calls for a busy medical office

● Communicated with patients to answer inquiries and schedule appointments Event Coordinator

American General Contractors Association, San Juan, Puerto Rico May 1997 - Sept 1999

● Planned and executed the members’ annual convention, ensuring a successful event each year

● Coordinated with members, sponsors, and vendors to facilitate smooth event logistics

● Managed hotel bookings, negotiated contracts, and oversaw accommodations for attendees

● Supervised sponsors' exposition booths, including setup, tear-down, and coordination of activities

● Collaborated with stakeholders to create engaging programming and event schedules Bilingual Call Center Agent (Customer Experience)

Colonial Bank, Montgomery, Al

April 2006 - May 2009

● Handled inbound customer calls in a fast-paced, bilingual call center environment

● Resolved customer inquiries related to banking services, account balances, and transactions

● Provided exceptional customer service to support the bank's customers' needs

● Escalated complex issues to appropriate departments for timely resolution

● Maintained up-to-date knowledge of bank products, services, and policies Principal's Aide

Blanchard Middle School, Westford, MA

Sep 2015 - Jun 2016

● Supervised students (grades 6-8) during lunch and recess periods

● Served as a substitute teacher, following lesson plans and grading assignments

● Engaged with students to maintain a positive and interactive learning environment

● Bilingual Intake Coordinator and Interim Office Manager Early Childhood Teacher

Memorial Presbyterian Church Children's Center, Montgomery, AL Aug 2009 - May 2011

● Created a safe and engaging learning environment for children

● Assisted children in achieving self-care milestones

● Led creative activities such as painting, drawing, and crafts

● Supervised daily routines, including circle time, free play, and outdoor activities

● Implemented positive reinforcement methods to redirect negative behaviors

● Collaborated with colleagues on developing classroom projects and monthly themes

● Maintained records of children's activities, behaviors, and meals

● Mediated parent-teacher discussions regarding disciplinary concerns

● Managed housekeeping duties, including feeding, diapering, resting, and cleanup Education and Training-

Bachelor of Science, Marketing

University of Colorado, Colorado Springs, CO, United States 2003

● Coursework in Business Administration

● General Motors Marketing Internship Certificate

References:

Available upon request

Contact this candidate