Customer Service Associate

Summary

Skills

Experience

Education and Training

Certifications

Peter Barcia

Naples, FL 34112 Cell: 239-***-****

adxjv5@r.postjobfree.com

Dynamic restaurant professional with ten years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Have worked with multiple different point of sales systems and multitasked within those systems. Adaptable and transformational leader capable of working with teams and independent projects. Highly organized and reliable. Skilled in team oriented environments, demonstrating exceptional communication skills and making critical decisions during challenges. Effective customer upselling

Enthusiastic communication

High-volume dining experience

Conflict and dispute resolution

Effective sales techniques

Dining crew workflow optimization

Point of Sale (POS) system operations

Food safety understanding

Server, 05/2019 03/2020

The Dock Restaurant at Crayton Cove Naples, FL

Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts.

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales. Welcomed guests with personable attitude and smile, offering to help host in seating and any servers who were in need.

Server, 09/2018 04/2019

Tommy Bahama Restaurant Naples, FL

Maintained polite and professional demeanor to patrons to encourage inquiries and order placements. Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to managment immediately.

Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware. Influenced team members in positive and hardworking manner creating effective team work and independent work ethic.

Lead Server, 06/2014 08/2018

Pinchers Crab Shack Naples, FL

Maximize teams performance by training new employees on proper food handling, guest expectations and restaurant protocols.

Managed servers and staff members to effectively create a team oriented environment. Served average of eighty patrons daily at high volume restaurant. Developed and implemented strategies to enhance team performance, improved customer satisfaction and increase efficiency.

06/2013 Florida South Western University Naples, FL Associate of Arts Communications / Technology

Lorenzo Walker Institute of Technology Naples, FL Associate of Arts Digital And Multimedia Communications SERV Safe Food Handling Certification

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