Darlene L. Harris, BA

**** ***** ****** 410-***-****

Wilmington, DE 19805 adxjuy@r.postjobfree.com

SUMMARY

Experienced Medical Office Manager with a passion for collaborating, developing, and leading teams that provide high-quality patient care. Skilled at creating operational efficiencies and cultivating positive relationships with internal and external customers. Provides strategic operational leadership and direction regarding all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects. Broad medical and dental office experience in both in-patient and outpatient settings.

EDUCATION

University of Phoenix, Baltimore, MD

Bachelor of Arts, Business Management

Baltimore City Community College, Baltimore, MD

Associates in Arts, Allied Health Sciences

PROFESSIONAL EXPERIENCE

CORAS Wellness & Behavioral Health (previously Connections CSP), Newark, DE May 2022 – Present

Medical Office Manager

●Manage day-to-day operations of a busy (over 800 patients) Medically Assisted Treatment practice, including hiring and terminating staff, departmental budget, developing policies and procedures, and ensuring compliance with all applicable laws and regulations

●Oversee daily patient care activities to ensure that quality standards are maintained in accordance with established protocols and guidelines

●Advised the Director of the organization of time-sensitive and priority issues to ensure appropriate follow-ups as required.

●Assist in developing long-range plans for growth within the practice as well as short-term goals to meet immediate needs.

●Coordinates efforts among providers, office personnel, support staff, vendors/suppliers, etc., to achieve objectives consistent with organizational mission and goals.

●Assist providers in performing administrative duties such as scheduling appointments or assisting patients during their visit if needed.

●Excels in working in a multidisciplinary treatment team, for effective person-centered care

Children’s Hospital of Philadelphia/Neurology & Epilepsy Unit, Philadelphia, PA January 2011 – January 2021

Inpatient Clerk

●Provided admission and discharge services in Epic

●Provided clerical support for all staff on assigned unit

●Maintains accurate and timely clinical records

●Communications liaison for parents, patients, and visitors

●Participates in staff meetings, in-services, and supervision sessions

Johns Hopkins Hospital, Baltimore, MD April 2004 -May 2010

Patient Service Coordinator

●Provided administrative support for outpatient radiology and pre-registration

●Verified patient insurance, scheduling, and billing

●Documented CPT/ICD-9 Codes

●Maintained accurate, up-to-date patient documentation in EMR

●Attended and contributed to staff meetings as well as ad-hoc huddle meetings.

Related Training:

German Town and Laurel Square Nursing Home

Four-week Nurse’s Aide Training

Medix Technical School

Certificate in Dental Assisting

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