Ifeoma Okoye

adxjut@r.postjobfree.com LinkedIn

Previous role Customer Representative at Airtel

Experience Communication, Customer service, Internet of Things, Telecommunications, B2C

• Fostered customer engagement through effective direct communications.

• Answered customer inquiries to help guide product and service decisions.

• Managed customer service standards to ensure satisfactory experiences.

• Generated new business opportunities to boost revenue growth.

• Responsively addressed customer inquiries and consistently executed proactive technical queues to drive efficiency.

• Optimized routers, switches, and servers for peak performance and reliability.

• Promoted new features, resolving any queries customers had and introducing new products.

• Developed strong relationships with lead customers, management, and other stakeholders.

• Educated the public on latest technology advancements and their efficacy in all networks. Work experience

Customer Representative, Airtel Jul 2019 - May 2021 (1y 10m) Communication · Customer service · Internet of Things · Telecommunications

• Ensured smooth transition of users to Airtel network while preserving existing number/carrier. Sales Representative, Multichoice Nov 2017 - Apr 2019 (1y 5m) B2C

• Developed and implemented CRM strategies that drove customer loyalty. Network administrator, National Engineering and Technical company of nigeria Feb 2016 - Aug 2017 (1y 6m)

• Developed, maintained, and monitored network infrastructure to ensure secure operations and adherence to IT Security Strategy.

Education

Seneca college Jan 2022 - Present (1y 1m)

Post graduate degree (3.6) Business information technology National open university of Nigeria Mar 2013 - Oct 2017 (4y 7m) Undergraduate degree (2.1) Communications technology Interests

Networking, Travelling, humanitarian, learning new technologies

More about me