Rebecca Urbaniak

**/**/****

074**-******

adxjuh@r.postjobfree.com

Witham, Essex

Work Experience

Bereavement

Nationwide Building Society – Remote

April 2022 to Present

Dealing with death notifications- completing the correct forms to send off

Advising on procedures

Liaising with solicitors

Raising requests

Administrative duties

Checking accounts

Customer Assistant

Toolstation – Witham

February 2022 to April 2022

Services to customers

Stock check

Stock sorting

Concentrix- Vodafone – Remote

April 2021 to December 2021

KPI targeted

Sales

Customer queries

Billing

Number migration

Cancellation of contract

Referring and transfers

Credit checks

Affordability checks

Customer Assistant

Morrisons – Witham

2019 to October 2021

Cafe

Tills

Home Shopping- Picker

Doors Cleaning Station (Covid19)

Deli

Rumbling shop floor/freezer

Medical Receptionist

St Edwards Medical Centre- Romford

February 2017 to September 2019

Smart Card Holder

SystmOne and EMIS trained

Booking ambulances for hospital appts in and out of area

Booking appts

Liaising with Doctors and Nurses

Updating patient records using code

Calling various services; chasing results, seeking patient details

SPA referrals

Basic Level 1 St Edwards Care Co coordinator Certificate

Sign Posting

Customer Service -Tesco- Hot Deli

Witham

Serving customers hot food, deli fresh hams and cheeses and serving on the fish counter

Shop floor work when required by manager; sorting shelves

Medical Receptionist

Blackwater Doctors Surgery – Maldon

August 2017 to August 2018

Knowledge of SystmOne

Smart card holder

CPR trained

Answering queries and phone calls

Filing medical notes

Data management and appointment making

Dealing with Part 2’s when required and chasing up details with funeral services

Calling ambulances when required

Hotel Receptionist

Gidea Park Hotel- Romford

October 2013 to April 2015

Ensuring the safe running and security of the hotel at all times

Checking guests in and out using the hotel system

Cash handling and payment processing

Dealing with online and telephone bookings and general enquiries

Serving guests in the bar area and taking service orders

Serving guests in the dining area and taking breakfast orders

Organizing the Chambermaids cleaning duties

Making regular security checks

Monitoring CCTV

Task checking maids rota

Jan 2010 – Oct 2013 Full Time Mother

Education

GCSE or equivalent- Basic grading

Media Studies- Intermediate Pass

Photography

Skills/Additional

Data Interpretation

Spreadsheets

Microsoft programs

Cash handling, payments

Computer literate, ability to pick up programs, knowledge of various programs via mostly PC use experience through working career

Empathetic to a high level, previous work experience required high degrees of empathy, understanding and patience

Diplomatic

Excellent phone manner

CPR Trained

Halo, Citrix, Accord- Concentrix

EMIS-St Edwards Medical Centre

SystemOne- Blackwater Medical Centre

SAMM- Nationwide

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