Data Entry Logistics Coordinator

PROFESSIONAL PROFILE

PATIENT & ADMINISTRATIVE LOGISTICS COORDINATOR who brings a tactical perspective & rational problem solving to existing procedures & workflows. Remains unphased with challenges & hurdles to medical & administrative life cycles – client communication, billing, scheduling, inventory, data collection & reporting. Thrives in fast-paced & high-pressure environments, applying resolution management to overcome roadblocks & obstacles. Trusted to manage critical developments, wearing many hats & serving a vital role in day-to-day decision-making. Leverages time management & needs analysis to set priorities & resolve problems with minimal disruption to tasks.

Confident to steer workgroups of 15+, sharing lessons learned & industry best practices for improved workflows.

Identifies operational & administrative needs through evaluation & analysis while supporting effective SOPs.

Expands business performance & value, with focus on transparency, management & monitoring of administrative resources.

Confident when managing a full scope of business operations, leading projects from initial definition to execution.

Recognizes inefficiencies within departments & processes & recommends practical solutions & corrective measures.

Acknowledged by peers & senior teams for tenacity & ability to manage dynamics of a rapidly changing environment.

Examines critical business requirements, identifies deficiencies & develops cost-saving solutions.

Reads situations & analyzes next steps using analytical thinking, organizational development & communication.

CORE COMPETENCIES

Administrative Project Planning

Budget & Cost Management

Corporate Communication

Customer Satisfaction & End-User Needs

Clinical Inventory Management

Conflict Resolution

Account Support & Development

Continuous Process Improvement

Medical & Patient Terminology

Operational Quality Assurance & Control

Confidentiality & Patient Relations

Billing & Invoicing

WORK HISTORY

Office Manager Lindehurst Bay Dental 2008 to Present Hired to direct administrative, accounting, data entry & client engagement initiatives. Engage in post-service follow up to verify quality service & collect insights into patient service development & changes needed to existing processes. Oversee a staff of 15 while conducting tasks relating to HR, AR/AP, medical billing, weekly payroll, sales & operations. Direct staff onboarding/termination, training & development. Devise & integrate office policies & protocols (safety, regulatory & disciplinary), serving as an unbiased negotiator.

Key Contributions and Accomplishments:

Serve as Office Liaison, communicating with insurance companies for claims & eligibility.

Assist with heavy front end reception switchboard, ensuring a smooth patient experience & quality service delivery.

Manage & maintain schedules for Doctors, Front End Staff, Hygienists & Patients, with focus on accuracy & information transfer.

Create & submit treatment plans to insurance companies & set up & implement patient payment plans & accounts.

Establish genuine rapport, streamlines processes & interacts with functional units to maintain improvement capabilities.

Generate business reporting, analysis, correspondence & presentations using remarkable multitasking & organization. ADDITIONAL CAREER EXPERIENCE:

Receptionist Smile Center Dental 2003 to 2008

O p e r a t i o n s M a n a g e r & A d m i n i s t r a t i v e P l a n n e r Data Entry ~ Scheduling & Accounting ~ End User Engagement Andrea Erny 631-***-****

adxjty@r.postjobfree.com

Greater Long Island

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