Cherilyn Prentice

Contact

*** ***** ******* ***

Massena, NY, 13662

315-***-****

adxjsw@r.postjobfree.com

June 5, 2023

Dear Hiring Manager,

Hello, my name is Cherilyn Prentice, I am from upstate New York. I have been actively searching for a remote customer service-related job for a couple of months now. I found this listing online and did extensive research on your company and I think I would be a great addition to your team.

As you can see on my resume I have over 30 years of dedicated Customer Service skills. I pride myself on how well I adapt and overcome stressful situations, and I am always able to remain calm and find the best resolution possible. I thoroughly enjoy working with people and helping them which is why I am searching for a remote position where I can still be of service to others. I would be honored to be given the chance to interview with your company. I am confident I have what it takes to maintain a high level of professionalism. I can be contacted by phone at 315-***-**** or by email at adxjsw@r.postjobfree.com. I will follow up in one week if I haven’t heard anything.

Thank you very much for taking the time to review my application as well as reading my cover letter. I look forward to hearing back from you.

Sincerely,

Cherilyn Prentice

Cherilyn Prentice

Contact

432 State Highway 131

Massena. NY.13662

315-***-****

adxjsw@r.postjobfree.com

Pro Sales Specialist • Lowes • Potsdam, NY

2008 - Present

I specialize in Sales and Customer Support. I work with our customer’s from start to finish and beyond. I often help people well after the sale/services have been completed. I help my clients with credit card issues, wrong orders, shipping issues, returning damaged/wrong merchandise, and any inquiry or issue they may be experiencing within our store or their purchase. I must complete daily and weekly trainings. I am certified for all equipment at Lowe’s, such as, order picker, fork truck, starwars

(standing machine), balimore, and electric pull jacks. I pride myself in always being in the top 10 sales specialists in the district. Often, I enter the top 10 sales specialists for the region, which consists of over 350 people on the East Coast. Daily, I research many accounts for missing payments, wrong payment, refunds, payment types, credit accounts, down payments, etc. I work in many applications within our Lowes system and navigate them with ease. I call contractors and customers daily to see if I could help them or get them anything they need and informing them of our promotions. I send mass emails with this information as well. I create estimates/quotes for our customers based on what they are building or remodeling. Once the quote/estimate is accepted I draft up a contract for our customers. Then, I work on the billing side once the sales are complete. I call customers daily to get them signed up for our MVP Program and Business Accounts. We have a quota in which we are expected to meet/beat. I have always sold well above the expected quota, which goes towards our bonus’. I have never missed a bonus since working for Lowe’s. I also schedule deliveries to get them ready for shipping. I must tag these items and put notes as to where they are located and where they are going.

Sales Specialist • Home Depot • Massena, NY

1999 - 2008

I specialize in Sales and Customer Support. I work with our customer’s from start to finish and beyond. I often help people well after the sale/services have been completed. I help my clients with credit card issues, wrong orders, shipping issues, returning damaged/wrong merchandise, and any inquiry or issue they may be experiencing within our store or their purchase. I must complete daily and weekly trainings. I am certified for all equipment at The Home Depot, such as, order picker, fork truck, starwars (standing machine), balimore, and electric pull jacks. I pride myself in always being in the top 10 sales specialists in the district. Often, I enter the top 10 sales specialists for the region, which consists of over 350 people on the East Coast. Daily, I research many accounts for missing payments, wrong payment, refunds, payment types, credit accounts, down payments, etc. I work in many applications within The Home Depot system and navigate them with ease. I call contractors and customers daily to see if I could help them or get them anything they need and informing them of our promotions. I send mass emails with this information as well. I create estimates/quotes for our customers based on what they are building or remodeling. Once the quote/estimate is accepted I draft up a contract for our customers. Then, I work on the billing side once the sales are complete. I call customers daily to get them signed up for our MVP Program and Business Accounts. We have a quota in which we are expected to meet/beat. I have always sold well above the expected quota, which goes towards our bonus’. I have never missed a bonus since working for The Home Depot. I also schedule deliveries to get them ready for shipping. I must tag these items and put notes as to where they are located and where they are going.

Administrative/Co-owner • Prentice Flooring • Massena, NY 1997 - 2019

My husband and I opened this business in 1997 specializing in all flooring installation. I took care of all administrative duties such as billing, payroll, scheduling, taxes, spreadsheets and paying invoices. I would take calls and respond to emails to get clients scheduled for a quote/estimate on their flooring needs. Then I would relay that information to the employees and set their days up for them accordingly.

References

Tracy Williams • 315-***-**** • Former Manager • Professional Sandy White • 315-***-**** • Former Manager • Professional Kortnie Prentice • 518-***-**** • Daughter • Personal