General Manager Customer Service
Resume:
Lazaro Martinez
Orlando, FL *****
************@*****.***
Work Experience
Restaurant General Manager
Lombardis Restaurant and Congas Bar Night Club - Miami, FL March 2018 to April 2023
Overall operations of Restaurant and Night Club, liquor and food orders, staffing, inventory, training and overall operations as above
Owner/Business Consultant
Havana Club Restaurant Caffe - Miami, FL
May 2006 to April 2012
Owner Operator, Operating Business Partner, licences, Business licence, Alcohol and Seating licences from DBPR, sales tax licence, overall Daily operation training of Staff, food handler certification and Managers Certification, I'm Serv Safe Manager Certificate, National Registry Food Safety Professional Manager and Proctor, Fluent in English and Spanish, and Development of staff Cross training and Implementation of New systems, following the Safety protocol and Restaurant safety and Food Safety, Following the Guidelines for Minor laws, and safety precautions, while maintaining higher standards and food safety protocols.
General Manager/Area Coach
Taco Bell/Yum Foods - Miami, FL
March 2006 to April 2012
Manager, overall Daily operation of Restaurant and other Locations staffing, schedule, Sales Projection, training, inventory, Bank reconciliation, Supplies, maintenance, and development of other Managers and operations, Following State and federal guidelines for, Minors and procedures of Proper development,and safety, and Food handling, developing sales and profits maintaining High standards to Company guidelines.
General Managing Partner
Ruby Tuesday - Miami, FL
June 2000 to March 2006
Overall Daily operation same as Above, food orders and liquor order, Training, Staff, inventory, Bank reconciliation Supplies, License, payroll etc
General Manager
Taco Bell/Yum Foods - Miami, FL
April 1993 to June 2000
Overall Daily operation of Restaurant Staffing, schedule, training, Food Safety, orders, overall operation and development of other Managers and operations of other Stores resolving, Different issues and various locations, proper food orders, Labor projection, Sales and profits maintaining High standards, and growing the Sales and profits maintaining proper development of Staff and other Managers, implementing food safety and general safety guidelines, and following State and federal guidelines of Minors, and procedures.
Education
Administrator and General Manager certification in National registry food safety professional
NRFSP - Orlando, FL
February 1996 to Present
Serv Safe Manager in Food Safety Professional
Serv Safe - Miami, FL
May 2022 to May 2027
College in Business Administration
Miami-Dade Community College - Miami, FL
August 2001 to June 2002
High school diploma
W Las Vegas High School - Las Vegas, NV
September 1974 to June 1979
Skills
• Food Safety
• Restaurant Management
• POS
• Management
• Catering
• Kitchen Management Experience
• Merchandising
• Food Preparation
• Serving Experience
• Forecasting
• Profit & Loss
• Restaurant Experience
• Cooking
• Supervising Experience
• Labor Cost Analysis
• Kitchen Experience
• Time Management
• Recruiting
• Upselling
• Purchasing
• Cleaning Experience
• Leadership
• Employee Orientation
• Retail Sales
• Inventory Control
• Writing skills
• Microsoft Excel
• Sanitation
• Microsoft Word
• Communication skills
• Workday
• Conflict management
• Microsoft Office
• Budgeting
• Cost control
• Windows
• Retail management
• Financial report interpretation
• Computer skills
• Organizational skills
• Culinary Experience
• Financial Analysis
• Payroll
Languages
• Fluent Spanish and English - Fluent
Certifications and Licenses
Food Handler Certification
Serv safe Manager Certificate and National Registry Food Safety Professional Manager and Proctor
April 2022 to April 2027
Assessments
Management & leadership skills: Impact & influence — Completed June 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Restaurant manager — Proficient
November 2022
Managing restaurant staff and meeting customer expectations Full results: Proficient
Cooking skills: Basic food preparation — Proficient July 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Food safety — Proficient
July 2022
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Sales skills — Proficient
June 2022
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient December 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Project timeline management — Completed
December 2022
Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed
Customer focus & orientation — Proficient
June 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
October 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient October 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
General manager (hospitality) — Proficient
November 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Outside sales — Completed
July 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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