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General Manager Customer Service

Location:
Orlando, FL
Posted:
June 06, 2023

Contact this candidate

Resume:

Lazaro Martinez

Orlando, FL *****

adxjs1@r.postjobfree.com

+1-863-***-****

Work Experience

Restaurant General Manager

Lombardis Restaurant and Congas Bar Night Club - Miami, FL March 2018 to April 2023

Overall operations of Restaurant and Night Club, liquor and food orders, staffing, inventory, training and overall operations as above

Owner/Business Consultant

Havana Club Restaurant Caffe - Miami, FL

May 2006 to April 2012

Owner Operator, Operating Business Partner, licences, Business licence, Alcohol and Seating licences from DBPR, sales tax licence, overall Daily operation training of Staff, food handler certification and Managers Certification, I'm Serv Safe Manager Certificate, National Registry Food Safety Professional Manager and Proctor, Fluent in English and Spanish, and Development of staff Cross training and Implementation of New systems, following the Safety protocol and Restaurant safety and Food Safety, Following the Guidelines for Minor laws, and safety precautions, while maintaining higher standards and food safety protocols.

General Manager/Area Coach

Taco Bell/Yum Foods - Miami, FL

March 2006 to April 2012

Manager, overall Daily operation of Restaurant and other Locations staffing, schedule, Sales Projection, training, inventory, Bank reconciliation, Supplies, maintenance, and development of other Managers and operations, Following State and federal guidelines for, Minors and procedures of Proper development,and safety, and Food handling, developing sales and profits maintaining High standards to Company guidelines.

General Managing Partner

Ruby Tuesday - Miami, FL

June 2000 to March 2006

Overall Daily operation same as Above, food orders and liquor order, Training, Staff, inventory, Bank reconciliation Supplies, License, payroll etc

General Manager

Taco Bell/Yum Foods - Miami, FL

April 1993 to June 2000

Overall Daily operation of Restaurant Staffing, schedule, training, Food Safety, orders, overall operation and development of other Managers and operations of other Stores resolving, Different issues and various locations, proper food orders, Labor projection, Sales and profits maintaining High standards, and growing the Sales and profits maintaining proper development of Staff and other Managers, implementing food safety and general safety guidelines, and following State and federal guidelines of Minors, and procedures.

Education

Administrator and General Manager certification in National registry food safety professional

NRFSP - Orlando, FL

February 1996 to Present

Serv Safe Manager in Food Safety Professional

Serv Safe - Miami, FL

May 2022 to May 2027

College in Business Administration

Miami-Dade Community College - Miami, FL

August 2001 to June 2002

High school diploma

W Las Vegas High School - Las Vegas, NV

September 1974 to June 1979

Skills

• Food Safety

• Restaurant Management

• POS

• Management

• Catering

• Kitchen Management Experience

• Merchandising

• Food Preparation

• Serving Experience

• Forecasting

• Profit & Loss

• Restaurant Experience

• Cooking

• Supervising Experience

• Labor Cost Analysis

• Kitchen Experience

• Time Management

• Recruiting

• Upselling

• Purchasing

• Cleaning Experience

• Leadership

• Employee Orientation

• Retail Sales

• Inventory Control

• Writing skills

• Microsoft Excel

• Sanitation

• Microsoft Word

• Communication skills

• Workday

• Conflict management

• Microsoft Office

• Budgeting

• Cost control

• Windows

• Retail management

• Financial report interpretation

• Computer skills

• Organizational skills

• Culinary Experience

• Financial Analysis

• Payroll

Languages

• Fluent Spanish and English - Fluent

Certifications and Licenses

Food Handler Certification

Serv safe Manager Certificate and National Registry Food Safety Professional Manager and Proctor

April 2022 to April 2027

Assessments

Management & leadership skills: Impact & influence — Completed June 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed

Restaurant manager — Proficient

November 2022

Managing restaurant staff and meeting customer expectations Full results: Proficient

Cooking skills: Basic food preparation — Proficient July 2022

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Food safety — Proficient

July 2022

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Sales skills — Proficient

June 2022

Influencing and negotiating with customers

Full results: Proficient

Management & leadership skills: Planning & execution — Proficient December 2022

Planning and managing resources to accomplish organizational goals Full results: Proficient

Project timeline management — Completed

December 2022

Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed

Customer focus & orientation — Proficient

June 2022

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

October 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient October 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

General manager (hospitality) — Proficient

November 2022

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Outside sales — Completed

July 2022

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Completed

Customer service — Proficient

July 2022

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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