Mariano Gomez

*** ********** **. ******, ** *****

504-***-****; adxjrp@r.postjobfree.com

Seeking to bring value to a company by having the ability to reach a broader spectrum of clientele with over 8 years of service experience and bilingual ability. Customer Service / Import Documentation Specialist

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Proven experience providing customer support in busy environments.

Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Professional Skills

Strong communication skills, both verbal and written

Import Documentation

Organized and detail-oriented

Ability to stay calm and resolve problems effectively

Able to multi-task and handle a large volume of work and meet tight deadlines

Able to work in a fast-paced environment

Client Relations and Supply Chain

Inventory Control

Team player / interpersonal skills

Strong knowledge of MS office software (Word, Excel)

In-House Warehouse Management System – (Prima)

Fluent in both Spanish and English; currently studying Japanese. Experience

J.W.Allen &Co, Inc, St. Rose, LA 70087

Customer Service Representative Jun 2021- September 2021

Receive and track Import shipments; arrange and ensure timely pull of containers from Port to Warehouse; ensure no Demurrage or Detention incurred.

Submit documents to customs and check for approvals.

Consistently meet performance benchmarks in all areas (speed, accuracy and volume). Earned accolades in all categories including communication skills, listening skills, problem resolution and politeness.

T.Parker Host Avondale, LA 70094

Operations Clerk/ Customer

Service Representative

Nov 2021- Mar 2023

Record tare weight of truck in to system, along with drivers information; provide driver with necessary paperwork to present to loading clerk.

Record gross/net weight of driver; fufill exact bundled number of material loaded onto truck; provide driver with necessary papwork to at destination.

Receive and track import shipments.

Process incoming releases of material from client.

Provide work orders to operations team to load trucks/railcars.

Provide booking confrimations to clients, brokers and truckers.

Check and correct incoming excel packing lists spreadsheets for errors.

Receive and track Import shipments; arrange and ensure timely pull of containers from Port to Warehouse; ensure no Demurrage or Detention incurred.

Follow up with warehouse for stripping report; Input Inbound deliveries accurately and in a timely manner to ensure real-time inventories.

Have direct contact with customers and keep them advised of shipment status.

Receive and process outbound orders per customer requests.

Work closely with Warehouse personnel with regard to scheduling, movement and availability of inventories.

Responsible for customer’s day to day requirements; interface with customers for problem resolution, issues or any special requirement.

Currently handling four accounts.

Consistently meet performance benchmarks in all areas (speed, accuracy and volume). Earned accolades in all categories including communication skills, listening skills, problem resolution and politeness.

Commended for initiative, persuasiveness, intense customer focus and dependability.

Work proficiently in the Warehouse Management System. Gulf Coast Bank & Trust;

Teller 2015 - 2017

Teller work including cash handling, balancing, account and product knowledge, check cashing, and handling cash shipment.

Chase Bank;

Teller 2014-2015

Education

Kenner Health Careers; 2011; Acquired Phlebotomist Certification Delgado Community College; 2006-2009; Radiology

Universidad Cristiana Autónoma de Nicaragua; 2005; Medicine West Jefferson High School; Class of 2002; High School Diploma Professional Experience

Managed and maintained a store and a team of employees; was often in the role of manager on site or manager on duty.

Opening and closing of store; utilizing all safety procedures and compliant with all opening and closing procedures.

Knowledgeable of banking regulations and laws and remains in compliance with them.

Tech savvy and has used computers for a variety of services such as inventory and stock management, handling customer accounts, and helping customers fill their needs.

Worked with a large variety of customers throughout various different industries with a broader understanding of a diverse clientele. PGS USA, LLC, Metairie, LA 70002

Customer Service Representative Feb 2020 – Jun 2021

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