Jeanell Smith-Brown

San Francisco, CA *****

adxjre@r.postjobfree.com

+1-925-***-****

Work Experience

Office Manager/Dispatcher

CamKal Industrial Transport - San Francisco, CA

January 2009 to October 2018

Office manager duties and responsibilities include scheduling meetings and appointments, maintaing office and truck supplies, renewing licensing. Maintaining proper certifications, endorsements, and licensing. First contact in providing general information and administrative support to all employees, clients, vendors, etc. Review drivers' logs. Manage, coordinate and dispatch the schedules of truck drivers.

Administrative Assistant

City of Richmond Public Works - Richmond, CA

October 2008 to May 2009

Established filing system for maintaining employee records, vendor accounts, and incoming community complaints and requests for trash and graffiti removal. Answering phones and entering them into database for easy retrieval. Temporary assignment. Eligibility Technician

Alameda County Social Services Agency - Oakland, CA January 2008 to July 2008

Assist individuals, families and children enroll in or maintain health coverage and determine initial and on-going eligibility for such programs as CalFresh, General Assistance, CalWORKS and MediCal. Medical Treatment Adjudicator

State of Washington Dept. of Labor & Industries - Tumwater, WA June 1997 to June 2000

Review requests for authorization for medical or therapeutic treatment and to make proper determination regarding State responsibility for such treatment; write clear, concise, accurate and informative correspondence using tact and diplomacy, especially when denying requests. Understand and apply knowledge of laws, protocols, policies, and procedures Regarding medical services in the processing of claims. Clerk Typist 2

State of Washington Dept. of Labor & Industries - Tumwater, WA December 1993 to June 1997

• Completed all of the typing needs for a unit of 9 Claims Manager. As a part of their clerical support I would make, receive, and answer incoming phone calls from doctors, lawyers, employers, injured workers, etc. This initial contact with the public was often irate and sometimes hostile. Alot of patience, empathy, and tolerance needed for this position.

Education

Associate's degree in Sociology

Laney College - Oakland, CA

March 2022 to Present

High school diploma or GED

Skills

• Administrative Experience

• Office Management

• Payroll

• Employee Orientation

• Personal Assistant Experience

• Data Entry

• Human Resources

• Typing

• Research

• Microsoft Access

• Leadership

• Event Planning

• Accounts Payable

• Bookkeeping

• Microsoft Excel

• Accounts Receivable

• Medical Coding

• Microsoft Office

• Quality Assurance

• Supervising Experience

Certifications and Licenses

CDL

Assessments

Office manager — Familiar

July 2022

Scheduling and budgeting

Full results: Familiar

Bookkeeping — Proficient

July 2022

Calculating and determining the accuracy of financial data Full results: Proficient

Working with MS Word documents — Proficient

July 2022

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Customer focus & orientation — Familiar

July 2022

Responding to customer situations with sensitivity Full results: Familiar

Basic computer skills — Proficient

July 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Filing & organization — Highly Proficient

July 2022

Arranging and managing information or materials using a set of rules Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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