Service Worker Support Specialist

Beatrice V Maxwell-Henry

414-***-**** 414-***-**** *************@*****.***

Objective

To pursue a career in Social Services, working and advocating on the behalf of individuals in the community. Helping them to secure a healthy and safe living environment

PROFESSIONAL SKILLS

Board of Directors member –First Bible Missionary Baptist Church, Milwaukee, WI

Coordinate and monitor purchasing of equipment, furniture, supplies and other items.

Research new business procedures, computer techniques, financial programs and salary surveys

Research, evaluate and sign all financial commitments and contracts.

Work with Personnel Committee to implement the church’s personnel policies and procedures.

Recruit, screen and recommend candidates for support staff positions.

Administer the work of the Administration Department by encouraging teamwork and mutual support and providing leadership and nurture to staff members who work in the department.

Establish departmental goals and objectives by prioritizing related programs, managing the use of facilities, planning an appropriate budget, delegating tasks and evaluating progress regularly

PROFESSIONAL EXPERIENCE

Milwaukee County Disability Children Unit- Intake Unit Milwaukee WI

Human Service Worker 02/2016-6/2016

Processing referrals for assessment for children to determine their eligibility for Children Long Term Wavier and Cop funding.

Complete and process Children Functional screens to determine what services are available to the child.

Develop a plan to provide the services or things needed to assist the child/family with everyday care or placement.

Data entry of each referral/case notes and counts of referrals monthly expenses, along with 20 new referrals

Home visit to be setup in computer systems calendar for Supervisor as well as self

Alternative in Psychological Consultant Milwaukee, WI

Family Support Services Provider 01/2011-08/2016

Crisis Worker for youths who families need services

Mentor Worker for youths who families need the services

Supervise Visitation Worker for families that are in need of service

Home Making worker for parents who need assistant in home or finding a home

Parent Assistant worker- Assist in helping the parents develop skills to help with family interactions

Life living skill worker- Teach basic life living skills to individuals that are needed

Milwaukee County Birth to Three Unit Milwaukee, WI

Human Service Worker 08/2015-12/2015

Prepare for weekly Birth to 3 referral assignment meeting with Birth to Three contract vendors

Process and determine if referral is properly dated and accompanied documentation is accounted for or requested.

Record all weekly assigned referrals by agency in the Birth to Three database

Process and prepare weekly all required WPN (written prior notice) forms and documentations required by DHS 90 and birth to 3.

Milwaukee County Birth to Three Unit Milwaukee, WI

Human Service Worker 03/2012-8/2015

Program Participation System (PPS)-Process and enter required information into PPS System as needed to assist Birth to contract vendors with PPS assignments and transfers of cases between agencies.

Process all request for payments for children receiving Birth to 3 services out of county monthly.

Assist in maintaining all Birth to 3 records and children files

Milwaukee County Disabilities Services Resource Center Milwaukee, WI

Information and Assistance Specialist 03/2010–03/2012

Providing various community resources for callers

Reviewing referrals for various programs and other consumer related services

Determine customer’s qualifications and verification of status for service

Completion of Functional Screen, SSI-E applications as needed

Option counseling for Long –Term care as needed

Milwaukee County Disabilities Services Milwaukee, WI

Adult Protective Service Unit-Human Service Worker 09/2006- 03/2010

Investigated for abuse and neglect cases in an efficient and confident manner

Maintained appropriate professional boundaries and ethics while interacting with consumers and agency staff

Practiced establishing priorities for making routine decisions in a rational and calm manner

Managed client information system database, discharge, summaries, and termination reports

Milwaukee County Department of Aging Milwaukee, WI

Service Support Specialist Resource Center 12/2005-9/0206

Identified steps and procedures for completing pre-admission referrals for clients

Identified and communicated to management and staff issues in existing policies and procedures that may create potential barriers for communicating effectively with PAC referrals.

Assigned casework to Human Services social workers

Maintained and verified accuracy of client financial reports

Milwaukee County Department on Aging Milwaukee, WI

Pre-Admission Consultation/Service Support Specialist 03/96-9/06

Coordinated client referrals from CBRF’s, Nursing Homes and Living Assistance Homes

Coordinated the scheduling for initial assessment components for the client

Mandated by State compliance regulations to contact each client

Maintained updated information on State and Federal assistance and regulations to contact each client

Conducted home visit to investigate the needs for low-income families who are seeking assistance for family Care, Title 19, food stamps, and SSI-E applications

Provided Payee representation for clients who needed assistant managing payment for bills, grocery, other financial management needs

Process State and Federal patient billing

EDUCATION

Springfield College School of Human Service Workers Human Service Worker/Criminal Justice

Bachelor of Science Degree

Pharmacy Technician

Certificate Pharmacy Technician Certification

Certification for School age Childcare

Respite License for children

Responsible Supervision Certification

Caregiver and Criminal Background Check

Emergency Response Team

Milwaukee County Watts and Guardianship

Violence and Abuse against people with disabilities

Waiver Services training

Ethics and Boundaries training

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