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TANDY MAVUNGA CSPO

SENIOR BUSINESS ANALYST/PRODUCT OWNER

Profile Summary

Highly methodical, meticulous, and purposeful Business Systems Analyst with strong data expertise

Offering experience in Waterfall & Agile methodologies using Jira.

Exemplify problem-solving and critical thinking skills to keenly analyze issues, formulate strategic action plans, and resolve complex situations.

Exhibit exemplary communication and interpersonal aptitudes, essential in establishing rapport with professionals at all levels.

Experience in working with & within international organizations and diverse industries, including government, consulting, nonprofit, pharmacy, healthcare, telecommunication, banking, finance, retail, and education. KNOWLEDGE BASE

Requirements Gathering Sprint Planning Product & Sprint Goals Product Sprint Backlogs Daily Scrum Sprint Review

User Stories Acceptance Criteria Sprint Retrospective Agile Methodology Database Hardware & Software Procurement

Data Life Cycle Data Accuracy and Analysis Product Ownership Vendor Management User Stories Oversight

Customer Relations & Satisfaction Patterns, Trends, and Insights Analysis

Dashboards and Visualization

TECHNICAL ACUMEN

Microsoft Office Suite (PowerPoint, Advanced Excel (Pivot tables, VLOOKUP, power tools) Tableau Jira Balsamiq PROFESSIONAL EXPERIENCE

Blue Cross Blue Shield – Guide Well Florida – Remote Senior Business Systems Analyst – Provider Connect Nov 2022 – Mar 2023 This project aimed to enhance the functionality and reliability of an existing system by introducing new features, modifying existing ones, and addressing bugs and errors. To achieve this, it was necessary to prioritize the issues based on their severity, impact, frequency, cost, and risk to users. By doing so, the project team could allocate resources effectively and promptly address the most critical issues. This approach helped to minimize system downtime, enhance user experience, and maintain overall system reliability.

Analyzed the affected system components to identify gaps, errors, or inefficiencies. This involved reviewing, performing user interface testing, and examining previous documentation for system logs and error reports.

Collaborated with Stakeholders, and cross-functional teams, including developers, to ensure requirements and Technical Design documentation, User stories and acceptance criteria, processes, and procedures to ensure that the solution meets the needs of the stakeholders.

Updated the data mapping to help accurately depict the source to target data path for understanding data and data standardization.

Notable Highlight:

Completed the Design documents for business sign-off. WELLS FARGO, Dallas, TX – Remote

Data Management Consultant – Enterprise Data Lake (EDL) - Data Platform Aug 2021 – Jul 2022 The work scope includes working with different Data Analytics teams within Wells Fargo to gather their requirements and create user stories for access and data consumption in the Enterprise Data Lake (EDL) using the Agile methodology and Kanban methodology for data access to the EDL. Tools requested, i.e., Analytical Work Bench, Dremio, Hue, Jupyter, Tableau, Python, etc.

Define the Business feature requirements, prioritize and sequence coordination of business feedback sessions, and rollout management.

Create user stories and tasks to update and track them to completion.

Create Acceptance criteria for measurable outcomes and ensure alignment with the technology roadmap.

Obtain/Develop messaging and communication artifacts around the product vision and delivery for stakeholder briefings.

Schedule and lead/Participate in meetings with the line of business (LOB), Technology team, Relationship Managers, Offshore team, and Daily Huddles to ensure all parties are kept abreast with project progress developments.

Check data availability and set up security access - Create/modify data entitlements, team spaces, and Role-Based Access Control (RBAC) roles per data governance and security requirements.

Participated in revamping the Jira Kanban board for alignment with the project needs. Page 2 of 4

Prepare monthly consumption reports for leadership that provide the status of each project engagement with different LOBs from active cases to the backlog and completed and/or closed cases.

Contributing to process improvement and identifying major impediments.

Engaging the offshore team on an as-needed basis. Notable Highlight:

Participated in the initial revamping of Jira Kanban to suit the project needs and align to the execution of the identified business requirements and technology roadmap.

Created User stories and acceptance criteria for onboarding Analytics teams to access data by creating/modifying entitlements and RBAC roles and access to tools in the EDL faster and more efficiently and to use tools that support big data.

Albertsons Data Center, Phoenix, AZ - Remote

Senior Business Systems Analyst / Product Owner – EBI - Data Platform May 2020–Feb 2021 Work scope in the PMO office as a Business Systems Analyst, and Product Owner using the Agile methodology and Scrum framework, accurately gathering and documenting business requirements. Translating requirements to user stories.

Schedule and lead/participate in meetings with the line of business (LOB), Technology team, and grooming meetings.

Led, guided, facilitated, coordinated, and designed the multiple dashboards development from the Product backlog to development.

Held demo sessions, meetings, and cross-cutting collaboration with Stakeholders (SMEs, Managers, Directors, VPs, SVPs, and GVPs) to gather requirements and for product sign-off.

Prepared and adhered to the project roadmap, created user stories, and managed the user stories backlog, dashboard design, prototype, and Product demonstrations.

Notable Highlight:

Successfully gathered the business requirements and created user stories and led, guided, and facilitated the scrum team using the agile methodology and Scrum framework to develop and deploy the human resources dashboards to monitor the company’s Turnover Rate, Diversity, and Inclusion dashboards which were to bridge the diversity gap. WELLS FARGO HQ, Chandler, AZ

Business Systems Consultant 6 – IPT Crypto Engagement & Support Mar 2018–Mar 2020 Work scope included Product Owner/Business Analysis/Data Analysis in the PMO – Gathering requirements using the agile methodology from different departments and teams across Wells Fargo for encryption projects for multiple applications - security agent installation, configuration, and encryption of databases (DB) across Wells Fargo Enterprise.

Held requirements gathering meetings with multiple diverse business entities at Wells Fargo Enterprise-wide.

Requirements analysis in preparation for Data at Rest Encryption of the Publicly Accessed Applications and Cloud Applications assets.

Cross-check and ensure that PCI/Infrastructure, network, Firewalls, and data qualification are all met and available, and ready for Encryption and confirm encryption through interrogating the Data Security Manager for server footprint.

Liaise and work with security engineers to map out the best encryption solution and develop an implementation plan using prior experience in medium to larger enterprise environments.

Completed and posted related data reconciliation, mining, and mapping for the additional scope every month for the project execution efforts and reporting

Cross-functional collaboration with Line of Business (Technology Managers, Application Owners/ Database Administrators/Information Security Consultant, Operation Risk Managers, Vice Presidents), Information Security Engineers, and Third-Party vendors

Notable Highlight:

Completed requirements gathering and analysis, creating user stories and Gaps Analysis, reporting, reconciliation, mapping, and mining of impacted assets data elements and risk assessment for each application using the agile methodology.

Managed, coordinated, and executed multiple concurrent encryptions and remediation efforts of thousands of assets for multiple applications, web servers, and databases that were publicly accessed and/or in the cloud at the enterprise level to meet the security requirement of the bank.

Contributed to providing information about the encryption processes and new use cases for the new enterprise-wide security project for the bank

CENTENE CORPORATION, Tempe, AZ - Remote

Data Analyst III – Star Ratings for Government Compliance Dec 2014–Aug 2017 The scope was to collect and gather requirements from the stakeholders to fulfill Centene’s government mandatory periodic reporting to comply with the government regulation for Medicare and Medicaid, which were constantly changing while Page 3 of 4

maintaining and updating all versions of the old and new specification documents and records aligned with mandatory reporting. In addition to building a central data repository for ease of reporting.

Gathered requirements through different methods, including interviews, government websites, and regulatory compliance documents.

Created work plans for data extracts, transform, and load (ETL) roadmaps and warehousing processes.

Developed customized interactive dashboards through guided navigation, prompts, filters, variables, and drill-down features to monitor different KPI measures for Medicare.

Acquired experience in business model development with dimensional hierarchies, level-based measures, new logical columns, and aggregation rules in alignment with business requirements. Notable Highlight:

Gathered business requirements to support government reporting for compliance, created an ETL roadmap, and assisted in developing business rules, warehouse planning, and documentation.

Developed dashboards to monitor the KPIs’ for Star Rating measures for risk mitigation and timeously corrective measures.

KAISER PERMANENTE, Oakland, CA - Remote

Senior Business Analyst - Health Systems Sept 2013–Mar 2014 The scope included gathering requirements from different departments to ascertain the readiness for the transition to creating a centralized data warehouse for quick consolidated reporting and data analysis.

Held meetings with stakeholders to determine common product functionality for consolidation to reduce redundancy.

Interfaced with business users to identify and gather business requirements and determine relevant analytics platforms.

Performed information/data validation, profiling, system analysis, and text analysis.

Prepared reports and conducted presentations on findings. Notable Highlight:

Maintained active participation in completing high-level business data and requirements gathering and analysis for Kaiser Analytics Summit’s data governance while developing summary reports and presentations of findings. STANFORD UNIVERSITY, Palo Alto, CA

Senior Business Systems & Data Analyst Dec 2012–Aug 2013 The project scope was data migration from legacy systems to databases and a data warehouse. Automation of reporting and business intelligence was the key driver for this project.

Facilitated business and stakeholder meetings to gather business requirements and performed follow-up meetings as needed.

Gap analysis, Business analysis, data mapping, and analysis,

Managed and initiated comprehensive data quality assurance activities and oversaw dashboard development and migration to the production environment.

Generated prototype reports for business needs assessment and evaluation.

Served as a key point of contact between the management and development teams in resolving issues regarding requirements through the requirements traceability matrix (RTM) Notable Highlight:

Successfully gathered and documented the requirements to facilitate the report development

Made significant contributions to verifying and certifying the quality of critical data elements and approving and signing off reports and dashboards for production. VISA, Foster City, CA

Business Systems & Data Analyst Sept 2011–Aug 2012

Gather the business requirement and establish the required deliverables

Accomplished data validation and formula analysis on production data to ensure accurate and effective market forecasting.

Took charge of designing business procedures, tracking market dashboards, and conducting data analysis and reporting.

Created and recorded micro strategy reports and visuals for the operations team, which involved overseeing daily, weekly, and monthly transactions from multiple merchants and industries. Notable Highlight:

Assumed responsibility for performing market trend analysis and monitoring reports on transactions and revenue.

CISCO SYSTEMS, San Jose, CA

Business Systems/Data Analyst Mar 2007–Jul 2011

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This project’s scope was to gather the business requirements and pain points across Cisco Technical Assistance Centers (TAC) encountered in customer service level support. This included developing and acquiring tools to facilitate and support different business requirements for customer satisfaction.

Participated in the research to identify the top five text analytics tools in the market.

Worked with our business partners to provide the necessary data for each vendor to execute a Proof of Concept and final tool selection.

Managed the text analysis reporting for the TAC.

Conducted comprehensive, investigative, and exploratory analysis of TAC for customer satisfaction survey.

Thoroughly assessed data from customer relationship management (CRM) case repository, SQL server, and business intelligence platforms for deep dive and ad hoc reporting.

Performed root cause analysis, data extraction, system and data requirements collection, data validation, and gap analysis.

Served as a participant in project planning sessions in leading ISO 9000 processes, procedures, and policy documentation for the project, as well as with systems and process enhancements and text analytics tool selection.

Worked with 3rd party vendor management following the selection process.

Managed detailed text analytics on sampled populations and demographics to determine customer views and the level of satisfaction.

Notable Highlight:

Played a key role in selecting and procuring a text analytics tool and vendor assessment and selection.

Devised and presented weekly data analysis predictions of survey results for the TAC through predictive analytics to Cisco System worldwide.

EDUCATION AND CREDENTIALS

Master of Business Administration (MBA)

Colorado Technical University, Colorado Springs, CO Bachelor of Science (BS) in Computer Technology

Purdue University, Purdue, IN

Associate of Applied Science (AAS) in Computer Technology Purdue University, Purdue, IN

Data Mining Course

Stanford University, Palo Alto, CA

Certificate in Business Intelligence and Data Warehousing The University of California, Irvine, CA

OTHER AWARDS

Technology Services Industry Association (TSIA)

- Finalist Star Award for Best Practices

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