Relationship Banker Customer Service

Nancy Mullins

Colleyville, Texas *****

817-***-**** - adxjn6@r.postjobfree.com

Professional Summary

Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.

Skills

Policy Implementation

Sales Expertise

Creative Thinking

Client Inquiry Management

Strong Customer Relations

Work History

04/2022 to Current

Relationship Banker

Simmons Bank – Grapevine, TX

Analyzed customers' financial information to deliver personalized account guidance.

Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.

Answered customer questions and explained available services such as deposit accounts, CDs and credit services

Activated new accounts and issued customer identification numbers.

07/2014 to 04/2022

Lobby Services

Spirit Of Texas Bank – Grapevine, TX

06/2013 to 07/2014

Banker

BBVA Compass Bank – Keller, TX

05/2012 to 06/2013

Banker

Frost Bank – Keller, TX

11/2010 to 04/2011

Banker

Wells Fargo – Colleyville, TX

Maintained friendly and professional customer interactions.

12/1969 to 02/2009

Senior Client Executive

IBM Corporation – Dallas, TX

Managed timely and effective delivery of new equipment, software and services.

Created and maintained detailed equipment forecasts and developed customer contract support

Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Negotiated contract changes and requirements.

Education

Liberal Arts And General Studies

Birmingham Southern College - Birmingham, AL

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