Carla Y. Alexander

Glen Allen, VA *****

804-***-**** (Cell)

adxjn3@r.postjobfree.com

OBJECTIVE

Self-directed, resourceful and passionate administrative professional seeking a career-position in the Human Resource field where I can bring my strong organizational and communication skills in order to provide successful support to the organization.

SKILLS

Excellent Business Administrative and Customer Service skills

Strong Data Entry and Processing skills

Well organized, detail-oriented, and work well with minimal to no supervision

Demonstrated dependability and accountability while efficient in multi-tasking

Proficient in Microsoft Office Suites (Word, Excel, PowerPoint and Access)

EDUCATION

7/2017 – 12/2019 Southern New Hampshire University- Online

Human Resource Management

1/2013 – 5/2014 University of Phoenix- Online

Business Administration with a concentration in Human Resource Management

6/1988 - 5/1992 Norfolk State University Norfolk, VA

Coursework in Computer Science

9/1984 – 6/1988 John F. Kennedy High School Richmond, VA

Advanced Diploma achieved

EXPERIENCE

12/2019 – Present Dept. of Education-Office of Child Care Health & Safety/Licensing

Administrative Assistant Richmond, VA (Formerly Dept. of Social Services)

Review application processing fees received to determine appropriate amount

Enter compiled data from applications, incoming mail and other resources into several company databases and spreadsheets

Process incoming payments, prepare and deposit funds, as well as balance fee log and deposit registry

Prepare all license notifications related to fees, annual documentations and expirations

Provide program-specific information as requested by the general public, providers, etc.

Accompany & support licensing staff on facility visits, as needed, to observe and increase knowledge of program processes

Document violation notices reviewed by Licensing Administrator on DOLP spreadsheet

Assist with registration and issuance of certificates and documentation related to orientation training, or other activities

Prepare Google Invites for Phase II and Subsidy virtual trainings

Prepare licenses for issuance, per Licensing Administrator’s request

Receive and process complaints and escalate to the appropriate party for case assignment

Adhere to the division’s confidentiality policies, in the preparation, storage and transmittal of all Licensing files and documents

Review and become familiar with any program-specific policies and procedures and updates, as they occur

Follows record retention policies for the department

Notify Licensing Administrator and Home Office or and FOIA requests, and researches and provides appropriate FOIA responses, as assigned, per DOLP FOIA process

Respond to phone calls, emails and walk-in visitors and receive, process and distribute incoming correspondence

Prepare reports, such as but not limited to the Batch Notification Report, Expiring License Report, etc., monthly

Process approved travel vouchers

Collaborates with License Administrator and/or Home Office and perform HR related processes to include scheduling of employment interviews, and correspondence with candidates

Maintains office inventory and process ordering of supplies, services and equipment per agency protocol

Manages and assign office fleet vehicles

Utilize small purchase credit card, as approved, for supplies and equipment orders, fleet vehicle gas and maintenance

Works with licensing staff to assist with training classes and complete special projects and assignments, as requested

Collaborates with the Licensing Administrator to update and maintain the Office Practices Manual

Track, record and file all regional licensing expenditures and process payments accordingly

Attends office meetings and training, as required

2/2021 – 1/2023 Arise Platform Customer Service Agent (Remote - Evenings)

Contracted customer service calls for Home Depot incoming call center

Problem solving delivery and shipping issues

Enter customer and account data into secure databases

Placed orders, processed payments and provided technical support to customers that were unable to process orders on their own

Rescheduled delivery dates for the convenience of the customer

Provide refunds, price markdowns and gift card reissues to customers

11/2018 – 5/2022 Parham Doctors Hospital PBX/Switchboard Operator Richmond, VA

Weekends only, but help on days during the week on occasions

Answer incoming phone call from outside the hospital as well as in-house calls

Transfer in-house departmental call from staff

Overhead page urgent hospital codes for immediate response

Electronically record all codes received for documentation

Cross-trained for Admissions/Registration

12/2013 – 12/2019 Dept. of Social Services/DCSE Administrative Assistant Richmond, VA

Receive incoming client services calls from custodial and non-custodial parents, Banks, Out of State Agencies

and Insurance companies and route each call to the appropriate Enforcement or Establishment

case worker

Compile information and notate the system of all incoming documents brought in by the clients and forward each to the appropriate case worker

Pre-screen all incoming Child Support application from clients to ensure all information and

documents are received for the Intake processing

Check in clients (appointments & walk-ins) by verifying their identity-via photo ID, driver's

license, SPIDeR and/or DMV systems

Receive and sign for deliveries, certified mail, court documents

Respond to inquiries concerning case information, as well as general child support questions

Demonstrated skills of taking initiative, planning, organizing and managing multiple priorities

Interpret and adhere to policies and procedures

Communicate effectively, orally and in writing, with the general public and diverse clientele

Exemplify excellent business administrative and customer service skills in an office environment

Review and interpret client case notes, court summons & documents to better help assist clientele

with their questions and/or concerns, before forwarding them on to their assigned case workers

Perform mathematical computations

Well organized, detail oriented and work well with minimal supervision

Demonstrate excellent computer skills

Help in assisting other duties through-out the Operations Unit; such as mail processing, file room and closed case file project

3/2013 – 8/2013 Department of Social Services/DCSE Contractor Richmond, VA

Per Agency policy and procedure, accessed SPIDeR and APECS to determine case status and updated client information

Input information into databases for the Establishment and Operations departments with private clientele information regarding current and/or closed cases

Updated cases in APECS to reflect zero balances for clients who have satisfied court orders

Assisted Supervisor in the training of new volunteers of the View program

Filed various documents, such as liens and payment documents, court orders, ASO’s, Income withholding, certified mail, out of office documents, faxed documents and transmittals, etc

Pulled all closed case files from file room, while listing cases on a database to package up

Create barcodes for packaged closed case files that are eligible for storage at The Library of Virginia

01/2012-Present Digi-Visits Non-Profit Organization HR Volunteer & Youth Advisor

Develop & maintain database of active volunteers, as well as clients/families of incarcerated loved ones

Responsible for receiving and maintaining new client files for obtaining information and needed resources to helping families cope with loss of a loved one due to incarceration

Coordinate fundraising events

Coordinate youth meetings and activities

Assist children of all ages with Advisory sessions for needs, companionship & growth

Develop resources through-out the community that may help in assisting families by way of social needs, education preparedness, food pantry, medical assistance, living assistance, financial assistance and etc.

6/2005 – 4/2012 W. R. Berkley Corporation Underwriting Assistant Richmond, VA

Promoted from Financial Coordinator to Underwriting Assistant

Performed administrative and clerical duties for assigned Underwriters

Managed large policy accounts (Key accounts $150,000 & up) over 100 accounts/month

Input clients company data into various systems for processing of new business and renewal apps

Provided policy quotes to Agents, clients and prospective clientele

Ensured compliance with Underwriters, Insurance Agents and clientele to develop pertinent information needed to process commercial insurance policies

Conducted investigative researches via Google search to retrieve background info on Insured's businesses and properties for underwriting purposes

Responsible for receiving, recording and processing all incoming transmittal and postal mail documents in Microsoft Word & Excel and various electronic filing systems

Provided a quality customer service experience for Underwriters, Claims Adjusters, Billing Specialists as well as external customers such as the Insurance Agents, and policy holders

Assisted in the training of the company’s Underwriting Services system, Policy Star

Input data into various systems from daily new business and renewal accounts

Provided quotes for all new businesses and renewal adjustments

Assisted in as needed projects upon demand such as NOCs and Non-renewals, Conducting MVR training-as well as ordering Motor Vehicle Records and Loss Runs, assisting in policy renewal updates and assigning account numbers to new business policies

3/2001 – 6/2005 W. R. Berkley Corporation Finance Coordinator Richmond, VA

Responsible for collections of delinquent Insured accounts

Managed and monitored account files and statements including audits, cancellations, collections, rescinded items and final notice in keeping our clients in compliance with regulations

Responsible for receiving posting and balancing cash receipts into Citrix system and other database filing systems

Communicated daily and worked efficiently with diverse and at times hostile clients to resolve finance or policy issues

Responded Underwriters, Agents, Insureds, and prospective clientele inquiries and/or concerns in either written or oral form

Also performed special “as needed” projects as instructed by supervisor or management

Contact this candidate