Angelique Taylor

Collection

Cordova, TN *****

adxjm4@r.postjobfree.com

+1-901-***-****

Over 10 years of experience in customer service excellence. Serves as a leader and manager of personnel and operations. Demonstrates positive and strong communication skills and the ability to work well with people. Maintains knowledge of company products and services to ensure personalized experiences and high customer retention. Proven problem solving skills that welcomes input from all team members to maximize company innovation and industry relevance. Professional skills and abilities include but are not limited to:

Accounts Receivables

Audit

Clerical

CSR

Data Entry

Inventory Management

Microsoft Word

MS Office Excel

Quality Control

Windows 7,10, XP

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Dept. of Treasury, IRS - Memphis, TN

October 2020 to Present

Responsible for providing a limited range of administrative and technical assistance to taxpayers.

Interprets and applies applicable portions of basic tax law and regulations, and basic collection techniques and enforcement actions, in order to advise, inform, assess and collect taxes, and associated liabilities.

Researches for and analyzes all available information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts.

Contacts taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations. Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.

Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities.

Lowe's - Bartlett, TN

May 2019 to November 2020

Responsible for merchandise servicing, setting up displays and resetting floor plans.

Assisting fellow associates as needed throughout the store. Sorting and stocking products on shelves. Print and replace price labels.

Maintaining a clean, neat, and member-ready area. Customer Service Manager

Wal-Mart - Cordova, TN

October 2015 to April 2018

Responsible for providing first-line supervisor duties to up to 40 front-end associates ensuring all shift coverage, job assignments, and performance management reviews were conducted.

Supervised all cashiers, returns and cart associates.

Followed up on all escalated customer concerns to provide solutions in accordance with company policy.

Completed at least ten till audits per day.

Leasing Consultant

Alco Management - Memphis, TN

September 2012 to August 2015

Responsible for providing leasing services for 400 units at Clea born Pointe at Heritage Landings apartments.

Greeted, prequalified and followed up with prospective tenants.

Processed and verified applications in a timely manner.

Collected application fees and deposits and kept accurate records of all financial transactions.

Conducted apartment tours and highlighted selling features and benefits of the property.

Coordinated move-ins and move-outs and maintained organized resident files. Office Manager

Central Protection Services - Memphis, TN

January 2009 to July 2012

Responsible for human resources management of 13 security guards ensuring all employee records and payroll files prepared and maintained; as well as, completed all purchases for the company.

Scheduled meetings and appointments for upper management with all current and perspective business clients.

Maintained purchase records for three suppliers of company equipment and merchandise.

Served as point of contact for all employee concerns and performance development. Financial Secretary

Memphis City Schools - Memphis, TN

August 2004 to July 2008

Responsible for maintaining financial budget for assigned school; to include money collection, bank deposits and reconciliation of bank statements.

Maintained accounting records using company financial database for tracking and reporting.

Served as financial advisor to administration to help with decision-making for projects.

Assist office secretaries with answering inquiries from teachers, students and parents. Education

Professional Diploma in Medical

Concorde Career College

High school diploma in Business Administration

Southwest TN Community College

Skills

Customer Service

Excel

training

Sales

Office Management

Financial Report Writing

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