Customer Service Office Manager
Resume:
Lisa Layer
Career Goals: My goal is to obtain a permanent full-time position with a reputable,
well-established company; utilizing my extensive 30+ years office administration, customer service & accounting skills; seeking personal and financial growth. I enjoy working with people and providing them with ultimate products & services. I can work independently, or as a team member. Very open to working remote from home.
Skills: Organization; Prioritization; Multi.. Multi-tasker…
Able to handle a fast-paced environment, a heavy workload, and am detail oriented.
Personable and friendly. Attentive to other people’s needs… customers, and co-workers alike.
and I strive to provide the most excellence in customer service.
Familiar with a wide variety of software: MS Office –Word & Excel, Outlook, Internet/Web browsing. Very familiar with most all DFW city portals/websites permit and inspections process. As well as maintaining current contractor registrations.
Work History:
Houk Air Conditioning, Inc.,
Arlington, TX 76011
HVAC Residential Replacement Sales Coordinator Sept. 2012 – Current
Job Duties:
Receive & distribute sales leads using a variety of marketing strategies
Process sales/warranty/finance documents – maintaining contact & communications
with customers beginning, during and after sales & installation process.
Obtain city permits, scheduling & overseeing city inspections.
Maintain contractor registrations & renewals, updating trade licenses, and insurance certificates.
Equipment Warranty Registrations
Process various rebates; provide documentation documents to customers –
(CoServ / Oncor Energy Rebates / Tax Rebate forms & AHRI certificates…)
Previous Employment:
Burnett’s Staffing - 2009 - 2012
(Off and on… various administrative assignments)
Herzog Inc. (Railroad maintenance contractor) 2001 - 2008
(Office Manager / Accounts payables, Assistant to Project Managers)
Personal & Business References:
Scott Fowler (SR. Sales Rep., Houk AC) 817-***-****
Keith Porter (JR. Sales Rep., Houk AC) 214-***-****
Cathy Stewart (friend of 40+yrs) 972-***-****
Cyndie Fogus (friend of 10+yrs) 214-***-****
Additional information provided upon request
Thank you in advance for your time and consideration!
Contact this candidate