Customer Service Data Entry

Mary Parry

**** ******** ****, *****, **. *****

(C) 774-***-****

***********@*****.***

Professional Summary

Enthusiastic Administrative Coordinator with in-depth knowledge of Kronos, Time Management Service, Collections, and Multi Line phone systems. Knowledge of Word, Excel, PowerPoint and Publisher. World Class Customer Service, In fact, my perspective and my experience make me a top candidate for many jobs.

Skills Highlights

Strong organizational skills, telephone inquiries specialist

Inventory control familiarity, Expense control, Budgeting,

Customer service expert, recruiting, hiring and training

Accounts Receivable, Accounts Payable, Payroll

Invoice processing, Internal Auditing, Cash Management, Collections

Work Experience Summary

Admin Coordinator Norfolk State University 03/2020 - Present

Medical receptionist Comber Physical Therapy 07/2019 - 03/2020

Instacart personal shopper 6/2018 to present

Wawa Cashier and Deli 04/2016 - 02/2019

Asst. Customer Service Manager/ Front office/Deli bakery Food Lion 09/2015 – Sept 2020

Bookkeeper Commonwealth Motorsports 08/2015 - 12/2018

Personal Response Associate Philips Lifeline 11/2011 - 12/2014

On site Recruiter Adecco 04/2010 - 11/2011

Senior Collector Medical Bureau of Economics 06/2009 - 04/2010

Branch Manager Labor Ready 01/2007 - 06/2009

Store Manager/District Mgr. Candidate Radio Shack 09/2000 - 10/2006

Norfolk State University Administrative Coordinator 03/2020 – Present

Processing Facilities payroll using Kronos software, Athena Payroll, Abacus Payroll, 1500 hour Payroll

Processing all leave forms, overtime forms and spreadsheets in a timely manner

Receptionist announcing visitors, having contractors sign in and out, maintaining keys for contractors

Answer multiple phone lines and emails while completing other projects

Act as liaison between clients, staff, and supervisors

Assist with overflow work from administrative and executive assistants

Data entry of Eva and Colleague documents

Process petty cash, create receipts to pay out drivers, then create an MOF to replenish petty cash

Creating or assisting with documentation and spreadsheets

Creating Work order requests on the TMA system

Creating and completing work orders in the Web TMA System

Compile the biweekly exterminator log and print out the work orders for it

Assigning trades personnel to situations throughout the campus

Assist with Pre-Bid Conferences

Received and documented Bids

Assist in Bid openings

Assist in guiding and training new Administrative Assistants

Participated in trainings for Colleague, Eva, one drive, safety and security and Covid training

Participated in Campus opening in August 2020 and 2021, assigned work locations, radios, and contractors.

Liaison between temporary agencies and Directors for Candidates for temporary employment on campus. To include screening of candidates resumes, setting up the interviews, sending confirmation emails.

Commonwealth Motorsports Bookkeeper August 2015-Dec2018

Started the office including setting up the accounting for receivables / payables / payroll/taxes/Collections

Completed all account receivables, account payables

Completed all payroll

Created Vendor profiles

Complied the yearly tax information for the accountant

FOOD LION Asst. Customer Service Mgr. /Front Office/Deli and Bakery Sept. 2015 – June 2020

Provide outstanding Customer Service

Reconcile safe, Lottery, Money Orders, Western union, and tills at the end of the night

Prepare deposits, and change orders

Manage Coupons and Specials

Mentor and train cashiers

Schedule Cashiers

Philips Lifeline: Personal Response Associate Nov. 2011-Dec.2014

Delivered outstanding Customer Service to subscribers who needed emergency help

Followed all emergency protocol procedures and dispatched appropriate emergency teams

Handled anywhere from 300-500 calls in a 12 hour shift

Adecco: On site Recruiter April 2010-Nov 2011

Recruit, hire and train qualified candidates for the call center and mailroom at Computershare.

Run background checks using Lexus Nexus

Perform Drug testing on all potential new hires

Place ads on Monster, Craigslist, Career Builders, LinkedIn and local job boards

Perform Power Point orientation presentations on resume writing, and professionalism

Retain Class Agenda and participation

In charge of weekly email to all employees to ensure global awareness of job openings, goals achieved, promotions and upcoming classes

Process weekly payroll, accounts receivables, and account payables

Medical Bureau of Economics: Senior Collector June 2009-Apr 2010

Manage monthly accounts receivables to ensure timely payments

Worked on uncollected debt owed to hospitals for services rendered

Ensured all insurance had paid and then worked with patients to set up payment plans

Hit or exceeded hospital quotas for collections month after month

In-depth knowledge of medical terminology, High Success rate in appealing reverse benefit determinations

Labor Ready: Branch Manager Jan. 2007- Jun 2009

Exceeded Sales and budget goals month after month by developing new business avenues

Implemented new training classes

Updated hiring screening procedures

Had a 12 day to pay receivables which was the best in the district 4 straight quarters

Highest income lowest payroll 7 quarters in a row

Radio Shack: Store Manager/District Mgr. Candidate Sept. 2000 - Oct.2006

Grew my first 325,000 dollar store to a 725,000 store with a 14% profit increase in 7 months

Grew my second store from 800,000 to 1.1 million in a year

Became the first person in Radio Shack history to become a District manager Candidate after only 18 months.

Operated a 2 Million dollar store and simultaneously co-ran 24 stores trained 24 managers monthly, 48 assistant mangers and 144 associates.

Maintained a 30 million dollar district inventory

Education and Training

Quinsigamond Community College January 2012- May 2015

Major: Business Management Minor: Accounting

3.76 GPA

Marketing

Organizational Development

Communications

Accounting

Business Administration

Dale Carnegie Certification

Business Management, How to deal with difficult people, The art of negotiation

Norfolk State University Certificates

Procurement Service Training

EVA Training

Colleague Training

Bid processes Training

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