Care Coordinator/ Care Manager II

Heather M. Patterson

Phone: 716-***-****

Email: *******************@*****.***

Bachelor of Science in Psychology, with a solid background in the area of Social Work and Human Behavior. Knowledge and commitment to the NASW Code of Ethics. SUMMARY OF QUALIFICATIONS:

Motivational Interviewing and counseling skills with knowledge of ethnic diversity and cultural sensitivity

Course completion in human behavior, psychology and sociology

Knowledge of social policy and organizations

Case studies on families

Strong interpersonal skills

Strong organizational skills

Strong time management skills

Extensive studies in social science research methods and documentation in human services

Ability to take direction and constructive critic to improve areas of growth

Solid understanding of the level of influence, importance and knowledge which children, families and individuals hold.

Stress management, calming techniques and conflict resolution and assertive independence skills

Team oriented

PROFESSIONAL EXPERIENCE

Case Manager II-CHHUNY Children's Health Homes of WNY through Hillside Family of Agencies. April 2023- Present

Care Coordinator II/ Youth &Family Specialist -Hillside Family of Agencies November 2021-April 2023

Hillside

310 W 3rd St

Jamestown, NY 14063

Specific Duties:

-Served youth from birth to 18 years of age and their families with the goal of diverting troubled youth from higher levels of care within the child-serving systems

-Recognize differentiating children/youth/families behaviors and participate within designated service teams to develop treatment and behavior management plans.

-Execute such plans aimed at assisting children/youth/families in achieving their personal goals and objectives.

-Responsible for managing children/youth/family activities within an individual or group dynamic, assuring the safety of the children/youth/families(s) assigned, and applying appropriate emergency and crisis intervention principles and techniques.

-Maintain current knowledge of the children/youth/families’ emotional/behavior status, assess the effectiveness of service plans, and support children/youth/families' interactions with the family and the local community.

-Demonstrate the emotional confidence and good judgment required to build productive, engaged children/youth/families and family relationships, while implementing required rules and regulations. Staff Assistance Specialist/ Employment Habilitation Specialist- The Resource Center March 2018- March 2020

The Resource Center

407 E. Chestnut Street

Dunkirk, New York, 14048

Specific Duties:

-Administers applicable assessments

-Extensive studies in social science research methods and documentation in human services

-Ability to take direction and constructive critic to improve areas of growth

-Solid understanding of the level of influence, importance and knowledge which children, families and individuals hold.

-Stress management, calming techniques and conflict resolution and assertive independence skills

-Team oriented

-Strong computer skills – Microsoft Office, Microsoft Excel Care Coordinator – Health Homes of WNY through the Resource Center (Adult) January 2016 – March 2018

The Resource Center

186 Lakeshore Drive West

Dunkirk, New York, 14048

Specific Duties:

-Served as a member of an interdisciplinary team who coordinates services provisions for a caseload of clients that may have a severe mental illness with multiple comorbidities, co-occurring substance abuse disorders, and/or a variety of medical complexities.

-Advocates for and supports the client, engages with the community agencies/healthcare providers and others on their behalf to ensure that access to services needed to increase wellness, self management and reduce emergency room visits/hospitalizations.

-Provided clinical support to the team by providing consultation, education, information pertaining to psychosocial and/or substance abuse conditions, interventions, and resources to maintain focus on outcomes and best

-Completed a comprehensive health assessment that identifies medical, mental health, chemical dependency and social service needs.

-Assured that the individual play a central and active role in the development and execution of their plan of care and should agree with the goals, interventions and the time frames contained in the plan.

-Engaged in and retained health home enrollees in care: coordinating and arranging for the provision of services; supporting adherence to treatment recommendations; and monitoring and evaluating a patients’ needs, including prevention, wellness, medical, specialist and behavioral health treatment, care transitions, and social and community services where appropriate through the creation of an individual plan. Mental Health Blended Case Manager, Venango County PA 1 Dale Ave

Franklin, PA 16323

August 2012-Dec 2015

Service planning, linking mental health clients with needed services, used creative and aggressive attempts to help the consumer and family obtian resources and servicesidentified in the treatemtn/ service plan Monitored the service delivery by contacting the porvider/ program on a regular basis to determine progress and if service is appropriate. Assisted clients with problem resolution, informal network building and use of community resources

Ongoing Case Manger, Children and Youth Venango County, PA Franklin, PA/ Venango County,PA

Supervised High, medium and low risk cases for Venango County Children and Youth, in which I would perform pop-ins, weekly, bi-weekly or monthly visits to ensure safety.

Prepared Court testimony and testified in family court to advocate for children and report on progress of families whose children were dependent youth through the state of PA

Wrote and Implemented Family Service Plans that had goals for the families to work towards in order to not be involved with Children and Youth Education

Bachelor of Science- Psychology

State University of NY at Fredonia

Fredonia, NY

REFERENCES

Available upon request

Contact this candidate