Brookhaven, MS ***** 769-***-**** adxjj2@r.postjobfree.com

MAKESHA GOLMON

Amiable Engineering Intern talented at communicating with technical colleagues and non-technical customers alike. Deftly translates complex engineering ideas into laymen's terms and vice versa. Contributes to projects by providing streamlined, clear communication channels for all stakeholders. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

PROFESSIONAL

SUMMARY

SKILLS ● Dimensional Drawings

● Electrical Schematics

● Technical Documentation

● Mathematics Proficiency

● Problem-Solving Skills

● Safety Management

● Corrective Actions

Equipment

Troubleshooting

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● Editing Documents

● Priority Management

● Hospitality Management

Key Performance

Indicators (KPI)

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● Safe Work Methods

● Motivating Performers

● Employee Training

Following Supervisor

Instructions

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● Hiring and Training

● Inventory Oversight

● Project Management

● Bank Deposit Preparation

Positive Learning

Environment

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TRAINING MANAGER 11/2020 to 05/2023

Whataburger

ENTRY LINE OPERATOR 03/2020 to 05/2020

Sanderson Farms Processing Plant

WORK HISTORY

● Trained new hires to perform cross-training exercises with experienced workers. Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

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● Assisted in development of employee assessments to measure training value. Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.

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Conducted research and analysis of learning needs of employees to develop targeted training programs.

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● Managed all exempt employee coaching, training, and performance improvement actions. Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.

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● Met production targets and tight deadlines by collaborating closely with team members.

● Made sure that products were produced on time and are of good quality. STORE MANAGER 12/2018 to 05/2019

Dollar General Corporation

STORE/SALES MANAGER 06/2007 to 08/2015

McComb Wholesale Carpet

● Inspected finished products for quality and adherence to customer specifications.

● Reduced accidents and injuries by observing safety policies and procedures.

● Managed inventory control, cash control, and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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● Trained new employees on proper protocols and customer service standards. Scheduled employees for shifts, taking into account customer traffic and employee strengths.

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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

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● Rotated merchandise and displays to feature new products and promotions.

● Trained and guided team members to maintain high productivity and performance metrics. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

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● Assisted with hiring, training and mentoring new staff members.

● Approved regular payroll submissions for employees. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

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● Monitored daily cash discrepancies, inventory shrinkage and drive-off. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

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Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

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Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

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Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

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● Implemented business strategies, increasing revenue and effectively targeting new markets. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

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Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

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● Built relationships with customers and community to establish long-term business growth. Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

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● Greeted all customers cheerfully and asked open-ended questions to ascertain needs. Achieved sales goals and service targets by cultivating and securing new customer relationships.

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● Managed accounts to retain existing relationships and grow share of business. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

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Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.

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Maintained company's visual merchandise standards through general housekeeping and planograms.

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TRAINEE ENGINEER (CO-OP)

Georgia-Pacific

● Prepared sales presentations for clients showing success and credibility of products. Demonstrated products to show potential customers benefits and advantages and encourage purchases.

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Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

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Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

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Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

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Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

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Selected correct products based on customer needs, product specifications and applicable regulations.

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● Studied manufacturing processes to improve overall knowledge. Traveled to job sites with senior personnel to aid in inspections and ongoing project observations.

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Maintained positive work atmosphere by building relationships with co-workers, customers, clients, and management.

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● Maintained contemporary technical knowledge of engineering concepts.

● Assisted with coordination of new equipment installation and implementation. Evaluated quality control processes and made recommendations for improvements in quality control.

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● Participated in failure analysis and debugging report activities.

● Interpreted blueprints and technical drawings to analyze upcoming projects. Analyzed and planned workflow, equipment placement and space requirements to improve manufacturing efficiency.

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Adhered to safety procedures and good housekeeping standards to comply with regulations.

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Mississippi State University, Starkville, MS

Not Complete, Electrical Engineering

Copiah-Lincoln Community College, Wesson, MS

Associate Of Pre-Engineering, Mathematics

EDUCATION

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