Marcus A. Atkinson, Jr.

** ***** **

Arden, NC **704

Home Phone: 828-***-****

Cell Phone: 828-***-****

Email: adxjiz@r.postjobfree.com

Objective

Seeking a position in a Specialist Information Technology where 5+ years of experience

with IT networking systems, Desktop troubleshooting, and Windows Operating Systems,

Courier/ Driver for 3 years. Experience can be utilized. Integrity is a most in my book. I

will be the best at the job.

Skills

- Service center ticketing and Remote troubleshooting software:

BMC Remedy, Service Now, AT&T Connect, Webex Meeting, Citrix, Go to Assist.

ROADS, Webtech.

- VPN, Proxy Server Errors

-Windows 7

- Outlook 2003, 2010, Excel

- Java

- Wireless network configurations and troubleshooting.

- Working knowledge of various Microsoft Windows key services

and Operating Systems, including Active Roles software application.

- ATM: Software loading, Avionic/Electronic troubleshooting, BIOS

configuration and manipulation, ATM and component hardware installation.

Experience

Quest Diagnostics, 1304B Patton Ave. Asheville NC, 28806

February 2019-

Job Title: Group Lead/ Specialist RSR Courier

Job Duties: -Working with Windows 7

-Working with Outlook 2003, 2010, Excel

-Providing guidance and instruction to a working group

about a project or portfolio of projects. Delegating work . Knowledge of wireless network

overseeing a group of employees and motivates them to do their job efficiently.

Troubleshooting-Customer service, Technical analysing. Specimen, Drug screening

courier and above more. Data Analysis. Mobile driven 500+. Experienced on 8 out of 8

routes, with the range of 350+ miles. Providing guidance and instruction to my group

about a project or portfolio of projects. Delegating work, overseeing progress towards

goals, and coaching team members as needed. Responsible for all of my employees

vehicles making sure that they are well maintenance making sure guidelines are

followed at all times.

Nautilus Hyosung America Irving, TX

Field Service Engineer

September 2017- 2019

- Installation and maintenance of ATM systems.

- Perform schedule flexibility and time management 7 days a week.

- Troubleshooting ATM avionic components, and software.

- Using flow charts and wiring diagrams for ATM installation and

troubleshooting.

- Training Branch staff on newly installed ATM systems and

procedures

Pergo Inc. Garner, NC

April 2013-March2017

Experience:

Machine operator

Forklift operator

Chery picker

Reach Truck

Sit down

Objective:

Making sure the machine runs at full strength and flawlessly. Any

defects, will need correction, if not troubleshooting to correct the problem. Material

handling when needed. Preventive maintenance.

HCL Technologies (FedEx) Durham, NC

Level II Helpdesk Analyst September 2009-August 2013

- Provided excellent Customer service and technical support to

FedEx employees.

- Active Directory administration.

- Performed troubleshooting on Citrix grid virtual machines

-Basic troubleshooting on printers, (such as Ricoh, hp Laserjet

series)

- Windows administrative functions using GUI (mapping network drives, adding printers

to networks).

- Exchange email and Blackberry administration.

- Troubleshooting Outlook 2003-2010.

- Working with java update, as well as troubleshooting.

- Performing user/machine recoveries and troubleshooting for

laptop encryption.

- Worked as primary point of contact in resolving issues, and

request.

- Superior analytical and troubleshooting skills,

- Monitoring the progress of external entities, such as support

teams, depending on the situation

- Ability to be analytical and solve problems,

- Troubleshooting Lenovo tablets, prioritizing assignments,

- Handling multiple tasks and establishing deadlines in a fast pace.

- Working within remedy to create, close, and resolve tickets for

case.

- Installing new certificates for the VPN that have expired.

- Performing professional customer service.

- Outstanding customer service and handling skills

- Ability to learn and adapt quickly

- Display initiative, flexibility and is detail-oriented

- Ability to produce technical documentation

- Familiar with Change Management and Incident Management

process.

- Reviewing tickets to make sure they are done correctly.

- Assigning tickets to appropriate user/department.

Contact this candidate