Real Estate Appraisals / Customer Service / QC
Resume:
Merron Teferra
Real Estate Appraisals
Garfield Heights, OH 44125
adxjiy@r.postjobfree.com
Senior Writer/Appraiser Assistant & Reviewer (Unlicensed) Fast Appraisals - Cleveland Heights, OH
July 2013 to Present
I currently assist in the preparation and development of every type of real estate appraisal for a designated hard money lender and/or Appraisal Management Company (AMC). I proactively manage capacity and ensure mass appraisal reports are completed and delivered in accordance with the Uniform Standards of Professional Appraisal Practice (USPAP) for public sectors per FNMA/HUD guidelines.
• Manage high volume production levels
• Train new employees and develop new policies and/or programs
• Ability to effectively absorb information from various sources, then analyze, study or examine data in detail, and draw appropriate conclusions
• Work cohesively with others in a collaborative team environment
• Detail-oriented, able to effectively manage time, strong planning skills, and excellent analytical skills Authorized to work in the US for any employer
Work Experience
Store Manager
American Apparel - Cleveland Heights, OH
September 2009 to April 2012
• Exemplified excellent customer service skills and merchandise knowledge.
• Initiated employee sales goals, while exceeding corporate's expectations set forth.
• implemented incentives to increase employee punctuality and productivity based on sales report analysis.
• Maintained knowledge of applicable promotions, company policies, and best loss/prevention methods.
• Managed a team of 10 staff members at capacity, inventory control, staff payroll and scheduling.
• Coached staff to ensure smooth adoption of new company programs and policies. Sales/Merchandising
DSW Shoes - Beachwood, OH
October 2008 to November 2009
• I displayed exceptional knowledge of promotions, policies and upheld overall company standards which resulted in a quick advancement from Sales Associate to Key Holder/Supervisor within a year.
• Prioritized customer's needs and expedited transactions in an efficient manner.
• Designed and implemented merchandise displays weekly to increase foot traffic which resulted in increased revenue.
Shift Supervisor
Lindt & Sprungli - Toledo, OH
October 2005 to September 2008
• Trained new hires on customer service protocols including all online services offered, and mentored trainees on all product knowledge.
• In charge of daily operations, setting daily team goals/incentives, inventory control, and payroll. Education
B.A. in Arts and Sciences
University of Toledo - Toledo, OH
August 2008
Diploma
Garfield Heights High School-Garfield Hts. OH - Garfield Hts, OH June 2004
Skills
• Supervising experience
• Retail management
• Leadership
• Management
• Analysis skills
• Bilingual
• Interviewing
• Payroll
• Inventory control
• Customer service
Languages
• Amharic - Expert
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