Cheryl L. Parsons

**** ********* *****

Myrtle Beach, SC 29588

1-843-***-****

adxjg1@r.postjobfree.com

Experience October 2022 – Present Cedar Management Group Myrtle Beach, SC Community Manager

• Respond to the Board of Directors needs via e-mail, telephone or written correspondence in a timely manner

• Conduct and attend Board of Directors, annual and special meetings as required

• Prepare annual budgets for communities

• Obtain and negotiate all vendor contracts

• Review, interpret and ensure compliance with HOA documentation

• Review, interpret and answer questions on Financial Documents

• Assist clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations and other community issues

• Document communications

• Answer incoming calls and e-mails and respond accordingly

• Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other questions pertaining to their HOA

• Research and obtain information to resolve homeowners’ needs

• Conduct and follow up on specific requests made by homeowners

• File paperwork

August 2020 – June 2022 The Noble Company LLC Myrtle Beach, SC Property Supervisor

• Oversee the day-to-day operations and general management of HOA communities

• Prepare the annual budgets

• Ensure the HOAs stay within budget

• Schedule and attend board meetings and annual HOA meetings

• Document and keep records

• Inspect for violations

• Review policies and provide recommendations

• Maintain common areas

• Contact vendors and provide proposals to the board

• Advise the board on various matters and decisions November 2019 – March 2020 UBERDOG, Inc. Toronto, ON Client Services Specialist

• Responsible for all clerical and telephone duties for multiple locations

• Generated sales leads and performed meetings with potential new clients

• Scheduled and confirmed all reservations

• Ensured all clients were checked in and out according to reservations

• Identified and assessed customer needs and handled customer concerns by providing appropriate solutions with prompt follow up

• Managed all maintenance requests for multiple locations

• Trained new staff members

• Ordered all office supplies and cleaning products March 2016 – October 2018 MYEYEDR High Point, NC

Patient Services Coordinator

• Performed accounting, billing, coding, and charting medical transcriptions

• Managed patient scheduling and filing insurance claims

• Managed and updating patient records and demographics

• Handled insurance prior authorizations and added eligibilities into acuity logic

• software

• Ordered stock and merchandise

• Handled physician referrals

July 2011 - October 2015 LITUS* To Let Myrtle Beach, SC E

Property Manager

● Maintained communication with 8 boards of directors, over 1500 association members and dozens of vendors

● Ensured bills were paid and produced financial statements

● Established a draft budget for the boards

● Ensured tax forms were complete and taxes were paid

● Advised boards on governing documents

● Referred boards to other professional advisers (e.g. attorneys, C.P.A.s, engineers)

● Researched insurance coverage and processed claims

● Maintained association records and files for each member of the association

● Processed Architectural Review Committee applications

● Interviewed, hired and supervised association employees

● Negotiated vendor contracts, with board approval

● Monitored contract vendors such as landscapers and custodial services

● Inspected and maintained common elements

● Handled emergency situations

January 2011-July 2011 Hart Realty/Property Management Myrtle Beach, SC Property Manager

• Increased the long term and vacation rental property inventory

• Marketed properties to potential guests and tenants through social media, conventions and social events

• Managed all aspects of the reservation process for vacation rentals

• Ensured vacation and long term rental properties were properly maintained April 2005-May 2010 Myrtle Beach National Litchfield Beach, SC Property Manager

• Maintained direct correspondence with individual owners, community managers and building maintenance departments on a daily basis

• Requested home improvement bids, researched and supervised contractors and maintenance staff

• Provided routine inspections of each property, issued work orders and followed up on each completed item to ensure work was done properly March 2002-April 2005 Myrtle Beach National Litchfield Beach, SC Property Services Office Manager

• Improved productivity through designing and implementing forms, records, and procedures to improve efficiency of workflow

• Maintained the organization of office operations and procedures, such as word processing, bookkeeping, preparation of payroll, accounts payable and work order billing

• Managed all maintenance requests for a large multi property resort, its amenities and the individually owned condos on the rental program with a dedicated maintenance team

March 1999- October 2001 Time Warner Cable Myrtle Beach, SC Marketing Specialist

• Maintained 1,123 contracts consisting of over 80,000 individual accounts

• Established relationships with prospective new clients

• Researched new business developments in and around the Grand Strand area

August 1997- March 1999 Time Warner Cable Myrtle Beach, SC Customer Service Representative

• Assisted new and existing customers with their cable services by selling the product and scheduling installations as well as accounts receivable

• Troubleshot technical problems clients experienced Education

Certifications

Computer

Skills

Longwood College Farmville, VA

• Psychology

● Certified Hospitality Supervisor

● Certified Rooms Division Executive

• Proficient in Microsoft Office, Condo Manager Solomon, EZ-Track, IQ-Ware, Appfolio, Guestmate, TOPS, Acuity, Google Drive, Pet Exec, Square

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