Service Representative Administrative Assistant
Resume:
Cheryl L. Parsons
Myrtle Beach, SC 29588
*******@*****.***
Experience October 2022 – Present Cedar Management Group Myrtle Beach, SC Community Manager
• Respond to the Board of Directors needs via e-mail, telephone or written correspondence in a timely manner
• Conduct and attend Board of Directors, annual and special meetings as required
• Prepare annual budgets for communities
• Obtain and negotiate all vendor contracts
• Review, interpret and ensure compliance with HOA documentation
• Review, interpret and answer questions on Financial Documents
• Assist clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations and other community issues
• Document communications
• Answer incoming calls and e-mails and respond accordingly
• Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other questions pertaining to their HOA
• Research and obtain information to resolve homeowners’ needs
• Conduct and follow up on specific requests made by homeowners
• File paperwork
August 2020 – June 2022 The Noble Company LLC Myrtle Beach, SC Property Supervisor
• Oversee the day-to-day operations and general management of HOA communities
• Prepare the annual budgets
• Ensure the HOAs stay within budget
• Schedule and attend board meetings and annual HOA meetings
• Document and keep records
• Inspect for violations
• Review policies and provide recommendations
• Maintain common areas
• Contact vendors and provide proposals to the board
• Advise the board on various matters and decisions November 2019 – March 2020 UBERDOG, Inc. Toronto, ON Client Services Specialist
• Responsible for all clerical and telephone duties for multiple locations
• Generated sales leads and performed meetings with potential new clients
• Scheduled and confirmed all reservations
• Ensured all clients were checked in and out according to reservations
• Identified and assessed customer needs and handled customer concerns by providing appropriate solutions with prompt follow up
• Managed all maintenance requests for multiple locations
• Trained new staff members
• Ordered all office supplies and cleaning products March 2016 – October 2018 MYEYEDR High Point, NC
Patient Services Coordinator
• Performed accounting, billing, coding, and charting medical transcriptions
• Managed patient scheduling and filing insurance claims
• Managed and updating patient records and demographics
• Handled insurance prior authorizations and added eligibilities into acuity logic
• software
• Ordered stock and merchandise
• Handled physician referrals
July 2011 - October 2015 LITUS* To Let Myrtle Beach, SC E
Property Manager
● Maintained communication with 8 boards of directors, over 1500 association members and dozens of vendors
● Ensured bills were paid and produced financial statements
● Established a draft budget for the boards
● Ensured tax forms were complete and taxes were paid
● Advised boards on governing documents
● Referred boards to other professional advisers (e.g. attorneys, C.P.A.s, engineers)
● Researched insurance coverage and processed claims
● Maintained association records and files for each member of the association
● Processed Architectural Review Committee applications
● Interviewed, hired and supervised association employees
● Negotiated vendor contracts, with board approval
● Monitored contract vendors such as landscapers and custodial services
● Inspected and maintained common elements
● Handled emergency situations
January 2011-July 2011 Hart Realty/Property Management Myrtle Beach, SC Property Manager
• Increased the long term and vacation rental property inventory
• Marketed properties to potential guests and tenants through social media, conventions and social events
• Managed all aspects of the reservation process for vacation rentals
• Ensured vacation and long term rental properties were properly maintained April 2005-May 2010 Myrtle Beach National Litchfield Beach, SC Property Manager
• Maintained direct correspondence with individual owners, community managers and building maintenance departments on a daily basis
• Requested home improvement bids, researched and supervised contractors and maintenance staff
• Provided routine inspections of each property, issued work orders and followed up on each completed item to ensure work was done properly March 2002-April 2005 Myrtle Beach National Litchfield Beach, SC Property Services Office Manager
• Improved productivity through designing and implementing forms, records, and procedures to improve efficiency of workflow
• Maintained the organization of office operations and procedures, such as word processing, bookkeeping, preparation of payroll, accounts payable and work order billing
• Managed all maintenance requests for a large multi property resort, its amenities and the individually owned condos on the rental program with a dedicated maintenance team
March 1999- October 2001 Time Warner Cable Myrtle Beach, SC Marketing Specialist
• Maintained 1,123 contracts consisting of over 80,000 individual accounts
• Established relationships with prospective new clients
• Researched new business developments in and around the Grand Strand area
August 1997- March 1999 Time Warner Cable Myrtle Beach, SC Customer Service Representative
• Assisted new and existing customers with their cable services by selling the product and scheduling installations as well as accounts receivable
• Troubleshot technical problems clients experienced Education
Certifications
Computer
Skills
Longwood College Farmville, VA
• Psychology
● Certified Hospitality Supervisor
● Certified Rooms Division Executive
• Proficient in Microsoft Office, Condo Manager Solomon, EZ-Track, IQ-Ware, Appfolio, Guestmate, TOPS, Acuity, Google Drive, Pet Exec, Square
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