**/**** ** *******

Orlando, FL

BIANCA MARIA PICCOLO

Summary

Personable Administrative Assistant skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem- solving and conflict resolution. Expertise in resource allocation and schedule management. Organized Personal Assistant lends systematic approach and experience handling clerical and bookkeeping tasks. Diligent and punctual individual skillful in performing accounts receivable duties, including invoicing, researching chargebacks and reconciliations. Superior WPM typing speed and diverse software proficiency. Goal-oriented Administrative polished in identifying and implementing process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all levels of personnel, management and clientele. Energetic and reliable Customer Service Specialist well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers. Personable, friendly and solution-oriented with over ten years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Skills

Insurance eligibility verification

Workers' compensation knowledge

Travel administration

Timeline Planning and Management

Transporting files

Accounting skills

Microsoft

10-key proficiency

Technologically savvy

Detailed meeting minutes

Cash deposit preparation

Executive presentation development

AS/400

Records management systems

Sensitive material handling

PC proficient

Deadline-oriented

Professional and polished presentation

Multi-line phone systems

Employee training and development

Business Planning

Report development

Training and development

Office equipment maintenance

Strong interpersonal skills

Report writing

Insurance processing

Proofreading

Recruiting

Senior leadership support

File and data retrieval systems

Meticulous attention to detail

Appointment scheduling

Database entry

Strong problem solver

Phone call answering

Experience

Administrative Assistant

Animal Supply Company

Organized and maintained filing and document management systems by coordinating, archiving and purging files.

Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. Maintained inventory in supply closet to prevent shortages. Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.

Directed customer communication to appropriate department personnel. Merritt Island, FL 32953 407-***-**** adxjcs@r.postjobfree.com 12/2019 to 09/2021

Orlando, FL

03/2013 to 09/2015

Kissimmee, Florida

Tracked and submitted employee timesheets to accounting department for payroll processing. Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.

Collected, calculated and reported on expenditure and statistical data to inform senior management. Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.

Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy. Controlled building access by supplying key cards to employees and visitors. Conducted and initialized background checks for potential employees. Conducted research using various media sources to obtain relevant data for staff requirements. Prepared packages for shipment by generating packing slips and setting up courier deliveries. Monitored attendance records by taking note of staff vacation time, sick days and personal days. Complaints Officer (CSR)

Ralph/ G.E

Resolved customer complaints via phone, email or social media. Analyzed customer complaints and service trends to identify and correct systematic issues. Responded to customer complaints with professionalism and offered suitable solutions or requested assistance of supervisor.

Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

Drove client retention and increased revenue by driving effective customer relationship management protocols.

Demonstrated consistent operational excellence to maintain stellar office reputation. Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.

Collaborated staff to maximize buy-in for customer service and functional initiatives. Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Automated office operations, managing client correspondence, record tracking and data communications in database and case management software. Prepared and disseminated public information.

Administrative Coordinator

Millers Nursing College

Coordinated special meetings and events on behalf of executive leaders. Assisted Ambassdor with sustainable, scalable administrative operations and project management support.

Developed administrative processes to achieve organizational objectives and improve office efficiency. Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.

Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.

Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.

Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job. Held exit interviews and documented information discussed with employees. Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.

Created and implemented exit and interview program process. Advised management in development of staffing equity plans. 04/2008 to 01/2013

Lakeland, Florida

05/2008

Orlando, FL

08/2020

Online

Online

General Manager

Palace Pizza Of Bartow

Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.

Delivered exceptional client experiences through hands-on leadership of associates and managers. Built and maintained loyal, long-term customer relationships through effective account management. Designed sales and service strategies to improve revenue and retention. Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Scheduled and directed staff in daily work assignments to maximize productivity. Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Initiated negotiations regarding vendor contracts and kept updated records of contracts. Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.

Resolved problems or concerns to satisfaction of involved parties. Managed shrink processes and inventory levels for corrective action planning to save costs. Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.

Mitigated regulatory risks by overseeing compliance visits and adhering to protocol. Participated in organizational transformation and implementation activities to monitor corporate restructures.

Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.

Liaised with cross-functional teams to develop product positioning strategies. Education and Training

High School Diploma

Universal Christian Academy

Real Estate Certification: Real Estate

Florida Real Estate

Completed continuing education in Real Estate

Passed state exam with a 61% failure

620 License: All Lines Adjusting

Florida State University

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