Customer Service Event Manager

Christine Ann Wright

Pompano Beach, FL 267-***-**** *****************@*****.***

Profile

A highly ambitious, confident, and resourceful individual with over 30 years of experience working in restaurant management and event coordination. Friendly and engaging collaborator and leader able to inspire staff to perform their best. Meticulous and experienced manager passionate about food and beverages. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction.

Experience

FLOOR/CLOSING MANAGER GALUPPI’S NOVEMBER 2020 - PRESENT

· Recruit, hire, train, and coach over fifty staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.

· Manage the restaurant staff, including hiring and firing personnel, conducting performance evaluations, and addressing any issues with staff members.

· Reduced costs by 13% through controls on operational efficiencies, and reduced waste.

· Complete annual Operational Learning and Development analysis to ensure that the training needs of the business are met in a structured and systematic manner.

· Creative and Productive organizer of promotional initiatives and events including inventory and staffing requirements.

· Oversee all aspects of the dining experience, including setting up reservations, seating guests, checking IDs, and ensuring that guests have a positive experience. OPERATIONS MANAGER POCO’S MEXICAN RESTAURANT MAY 2018 - MARCH 2020

· Created cross-training program ensuring Front of House staff members were able to perform confidently and effectively in all positions.

· Grew customer base and increased restaurant social media accounts by 19% through interactive promotions, engaging postings and contests.

· Managed the requirements for health and safety training across all outlets and ensured that all outlets were fully up to date on municipality requirements.

· Managed and maintained all Learning and Development records and trackers.

· Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a 12% decrease in food waste and higher net profits. RESTAURANT MANAGER THE RAVEN’S NEST OCTOBER 2017 - MAY 2018

· Analyzed and reviewed training programs to ensure attention to key issues and reported to Ownership.

· Managed the Restaurant Welcome Program to ensure that all new team members were set up for success.

· Managed the development of ad hoc Operational training programs as required by the business.

· Managed the requirements for health and safety training across all outlets and ensured that all outlets were fully up to date on municipality requirements. Page 2

· Supported the Operations Managers, Kitchen talent with local training needs as required.

· Supported and worked closely with development and brand training to ensure the design, implementation, and evaluation of all training initiatives FLOOR/EVENTS MANAGER THE OTTSVILLE INN SEPTEMBER 2012 – OCTOBER 2017

· Oversaw all front and back of the house restaurant operations.

· Marketing and event manager providing strategy, planning and execution, budget, inventory, and staffing requirements.

· Ensured customer satisfaction through promoting excellent service; responded to customer complaints tactfully and professionally.

· Maintained quality control for all food served.

· Analyzed staff evaluations and feedback to improve the customer’s experience.

· Sought ways to cut waste and decrease operational costs.

· Generated weekly, monthly, and annual reports.

· Trained new employees and provided ongoing training for all staff. BARTENDER/MANAGER NICKY & WESLEY SPORTS BAR JANUARY 1998 – SEPTEMBER 2005

· Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.

· Inventory management; supplies, beer, spirits, and food.

· Hired and trained new employees

· Scheduling and organizing sport events, including staffing.

· Hired performers for live music entertainment

· Payroll, scheduling.

· Supervised employees and insured a safe and fun environment for both customers and staff

· Ramp Certified, Food & Safety Certification, Additional language, Spanish

· Closing/opening activities.

· Produced and balanced daily and weekly sales reports to assess and coordinate stall, while subsequently improving organizational profit.

Education

OLNEY HIGH SCHOOL JUNE 1990 PHILADELPHIA, PA

Skills & Abilities

· Accounting & Budgeting

· Proficient with POS systems

· Excellent interpersonal and communication skills

· Poised under pressure

· Experienced in most restaurant positions

· Fun and energetic

Certifications and Additional Details

RAMP certified since 2001, Food Safety certified since 2008. Fluent in Spanish. Short Line cook experience.

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