Experienced service professional seeking a Work from Home customer service or support position to contribute people skills, service expertise, problem solving skills, and customer relationship management.
ORDER ENTRY SPECIALIST, ASTON CARTER
I would enter orders that have been placed by the clients of Herff Jones via by phone or online.
Once the orders have been proofed, I would then enter the order into Oracle and/ or Share
Point per client’s request.
DATA ENTRY SPECIALIST, ROBERT HALF
I collect data from clients that are applying for assistance with their utility bills a John Bonner Neighborhood Center.
02/2019 – 10/2020
CUSTOMER SERVICE REPRESENTATIVE, LEIDOS
I receive inbound calls from consumers and file their complaints into a secure database for the client. Also, I convey information to the consumers as to how to resolve the issues that they present using dual monitor desktop setup.
10/2016 – 05/2017
DISPATCHER, WATERMARK RESEARCH PARTNERS
Received inbound calls and emails from various clients regarding service issues with their service equipment. Using Outlook, I created service tickets and corresponded with clients and technicians throughout the duration of the servicing process to resolve issues.
07/2015 – 02/2016 CUSTOMER CARE ASSISTANT, CONDUENT (XEROX)
Answered inbound inquiries from clients about their wireless accounts and used ACSS and Cisco Systems to respond to client concerns and make necessary account changes, conduct Tier 1 Troubleshooting, notify the client about eligible upgrades, and collect payments for the accounts.
HIGH SCHOOL DIPLOMA, LAKESIDE SENIOR HIGH SCHOOL
Completed the prescribed General Studies Curriculum with a GPA of 3.5.
Microsoft Office Suite and ACS systems. I also have Management, organizational, situation awareness and assessment, delegation, and analytical experience.
While serving in the United States Marine Corps I successfully performed the following leadership roles: Fire Team Leader, Squad Leader, Class Leader, and Chief Cook. Presently I serve as a coach for the Indy Steelers Football Organization. Recently I completed the New Beginnings Program with the Indiana Urban League.
Mary Rigg Neighborhood Center
Jesse Smith Jr