Support Specialist Customer
Resume:
Career Resume
Michael D Hatcher
Westmont, IL, 60559
adxjbs@r.postjobfree.com
Employment Objectives:
Utilization of my extensive professional knowledge, skills, training and experience in providing dependable and responsible customer support services.
Employment History:
MM&Z Inc.
1901 N Roselle Road
Schaumberg, IL, 60173
Position: CEO (Small Business Owner)
03/10/2003-03/10/2023
Employment Duties:
*Executive decision maker.
*Oversee daily business operations, marketing, strategic planning, human resources and capital allocations.
*Executive negotiation of small business commercial cleaning contracts.
*Providing executive administrative leadership.
*Development and implementation of strategic business modules.
*Providing executive corporate direction with regards to the company’s mission statement, goals and annual objectives.
Skills Set:
*Contract management skills.
*Strong oral/written interpersonal communication skills.
*Performance management training skills.
*Professional organizational skills. *Strategic planning skills.
AT&T Communications
225 W Randolph Street
Chicago, IL, 60601
Most Recent Position: Marketing Support Specialist,
Previous Positions: Technical Support Specialist, Data Billing,
Service Order Writer, TSPS Operator
06/25/79 – 03/01/2003
Employment Duties:
*Providing International and Domestic business consumer call center support services.
*Maintaining corporate integrity with regards to standard operating procedures tariff and FCC (Federal Communications Commission)regulations.
*Providing expert product and services information.
*Serving as primary interface for ISDN/Wireless business consumers with marketing and technical support needs.
*Querying and resolving questions, problems and complaints.
*Designing and executing corrective action plans, in a fast pace environment.
*Conducting preliminary investigations, collecting data, assessing and processing reports for a diverse scope of Marketing and Technical Problems.
*Tier 1 Help Desk Support.
* Generating and updating trouble tickets.
*Providing technical desk help support services to end users, for desktop configurations and repair issues.
*Providing help desk support services implementing, coordinating, processing, tracking and dispatching service requests.
*Executing the profession maintenance of business consumer accounts.
*Troubleshooting technical incidents involving basic set-up issues, logons, password resets, assistance with call features and functionality tasks.
*Escalating technical incidents to next level of technical support whenever warranted.
*Database skills collecting, recording, analyzing, processing and storing consumer billing data.
*Knowledge and experience executing artificial web Intelligence software
to facilitate work force productivity, provide product and services info, to review regulations, tariffs and using key words and phrases in the resolution to marketing and technical incidents.
*Providing Multi-Channel Support Services via Voice Mails, Emails, Chats and Video
Skills Set:
*Consumer Support Services Expert.
* Advance Skills executing MS Office Applications: Word/Excel/Power Point, *Windows 10 and Standard Desktop Applications.
*Concept knowledge, professional training and executive command skills deploying and executing the software technologies of Salesforce and CRM.
*Working and Concept knowledge of VPNs, ISDN Servers including T1s, DS3s, Centrix and Pots.
*Windows Deployment Services experience.
*Database Management Skills
*Technical skills testing AT&T Network Signaling Software Systems.
Education:
Winona State University
Winona, MN, 55978
Bachelor Degree
Declared Majors: Computer Science/English
Declared Minor: Psychology
Austin Academic Prep
Chicago, IL,60644
H.S. Diploma
Declared Major: English/Applied Sciences
Cover Letter
To :Department of Human Resources
I would like to apply for your current open position. I am confident my wealth of knowledge, skills, experience and training as customer service expert in the communications industry would greatly facilitate the growth of your corporation.
Thank you considering me as a viable candidate for your open position and I look forward speaking with you extensively regarding my qualifications.
Michael D Hatcher
535 W 61st Street
Westmont, IL, 60559
adxjbs@r.postjobfree.com
Contact this candidate