Customer service
Resume:
Diane Rabe
Elgin, IL *****
***********@*****.***
To obtain a position within a company where I can utilize my office, customer service, data entry, quality control experience working with CNC run sharp 1000 drill presses inspecting Parts using micrometers Vernier' s checking parts against blueprints making sure quality is to customer specifications. accounting skills Excellent receptionist switchboard skills Microsoft Word some Excel Power Point Outlook web searches excellent communication skills. EMR systems sales/ Retail customer support.
Authorized to work in the US for any employer
Work Experience
Personal Assistant
DHS office Illinois - Elgin, IL
June 2020 to Present
Personal assistant to disabled person assisting in every day needs cleaning cooking bathing dressing doctor appointments Etc
Warehouse Associate (Temp)
MSI -Kelly Services - Elgin, IL
May 2019 to May 2020
• Work in an Electronics manufacturing company warehouse
•pull orders and packed items for customer deliveries
• Staged shipments
• Ensured that all merchandise counts were in order
• Assembled new products
Owner/Manager
Cargiving and Ceaning By Diane - Elgin, IL
November 2008 to April 2019
Cleaning of homes or offices as to customer specifications with care. Caring for disabled and the elderly assisting with shopping when needed accompanying at appointments on occasions. Experience in healthcare
Assistant Project Manager/Office Manager
Fixtures Plus - West Dundee, IL
August 2007 to November 2008
Project manager assistant, handling of on-site subcontractors confirming project schedules are accurate and handled properly editing Paper work, hiring of laborers tending to all customers needs as well handling customers requests on sites.
Data processor, collection specialist
Brown & Joseph LTD - Schaumburg, IL
June 2005 to August 2007
Data processor entering of new claim to program converting files for downloading. Receptionist fill in answering of all lines for Brown & Joseph routing all calls to requested Representatives addressing issues prior to transferring when necessary. Moved into collections calling on over 400 accounts per week updating accounts accurately obtaining balance in full-on First Call. assisting of training new hire collecting over $40,000 for the company on a monthly basis with a customer service attitude. Education
GED in High school graduate
Elgin Community College GED
Skills
• Microsoft Office Powerpoint Excel collections programs cass tiger (10+ years)
• Shipping Receiving
• Warehouse Associate
• Shipping
• Disability
• Hospital
• Logistics
• Picker Packer
• Order Puller
• Time Management
• Word Processing
• Marketing
• Retail Management
• Employee Evaluation
• Customer Service
• General Labor
• Loading
• Unloading
• Microsoft Word
• Microsoft Outlook
• Data Entry
• Microsoft Office
• Order Entry
• Typing
• Commercial Cleaning
• Computer Literacy
• Recruiting
• Residential Cleaning
• Accounts Receivable
• Front Desk
• Medical Office Experience
• Clerical Experience
• Senior Care
• Administrative Experience
• Merchandising
• Personal Assistant Experience
• Experience with children
• Childcare
• Autism experience
• Caregiving
• Event Planning
• Windows
• CNC
• Micrometer
• Calipers
• Manufacturing
• Quality Inspection
• Blueprint Reading
• Assembly
• Quality Control
• CNC Lathe
• Guest services
• CNC Milling Machine
• Calibration
• Coordinate Measuring Machine
• Sales (5 years)
• Proofreading
Assessments
Customer Service Skills — Proficient
December 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Administrative Assistant — Familiar
July 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Retail Customer Service — Proficient
May 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Warehouse Associate — Proficient
March 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Data Entry: Accuracy — Proficient
June 2020
Entering data quickly and accurately
Full results: Proficient
Analyzing data — Completed
November 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed
Verbal communication — Familiar
August 2020
Speaking clearly, correctly, and concisely
Full results: Familiar
Customer service — Completed
June 2020
Identifying and resolving common customer issues
Full results: Completed
Call center customer service — Familiar
November 2020
Applying customer service skills in a call center setting Full results: Familiar
Sales skills — Completed
November 2020
Influencing and negotiating with customers
Full results: Completed
Attention to detail — Completed
September 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Medical receptionist skills — Proficient
July 2020
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Familiar
September 2021
Identifying and resolving common customer issues
Full results: Familiar
Basic computer skills — Completed
October 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Customer focus & orientation — Familiar
September 2021
Responding to customer situations with sensitivity Full results: Familiar
Project timeline management — Familiar
November 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Familiar
Administrative assistant/receptionist — Completed
September 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Work style: Reliability — Familiar
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Front desk agent (hotel) — Completed
July 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Data entry: Attention to detail — Familiar
March 2020
Maintaining data integrity by detecting errors
Full results: Familiar
Spreadsheets with Microsoft Excel — Completed
April 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Management fit — Familiar
November 2021
Measures the traits that are important for success in management positions Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Good customer service skills willing to work hard and a team player, Computer literate knowledge in excel power point word. Internet email dos, Collection programs- Cass Tiger general assistant abilities
Contact this candidate