Flight Attendant Customer Service
Resume:
RESUME
SANDRA L. BRANCH
**** ** ******** **** ***. 50245
Orlando, Florida 32819
E-mail: ***********@*******.***
Cell 954-***-****
Professional Profile
As a bilingual secretary, I gained valuable communication skills while working with diverse individuals. This experience allowed me to understand and appreciate cultural differences, as well as develop effective strategies for bridging language gaps. Furthermore, pursuing a bachelor's degree in human resources provided me with a robust theoretical understanding of organizational structures, management policies, and best practices that I can apply in the workplace.
Education and Degrees Obtained
Throughout my academic journey, I have garnered an impressive array of qualifications that have helped me develop a diverse skill set and a deep understanding of various disciplines, ranging from secretary work to human resources management and psychology. At the high school level, I attended the prestigious Instituto de Secretariado Honduras, where I earned my degree as a bilingual secretary. This experience afforded me an opportunity to hone my organizational and communication skills, which are critical attributes in today's fast-paced business landscape.
Building on my initial success in high school, I opted to further my education at the Centro Universitario Technologic CEUTEC, where I pursued a bachelor's degree in human resources. While earning this degree, I gained a comprehensive understanding of the principles that drive successful human resource management, enabling me to develop fundamental skills such as strategic planning, employee retention and motivation, and labor law compliance.
Never one to rest on my laurels, I have continued to expand my skill set by pursuing a degree in psychology from Rowan University College. Here, I am developing a deep appreciation for the scientific study of behavior and mental processes, as well as learning to apply my knowledge to the real-world challenges faced by individuals and organizations.
In summary, my academic journey has been marked by a relentless pursuit of excellence and a commitment to personal and professional growth. With every degree I earn, I am more equipped to tackle the challenges that come my way and make meaningful contributions to the world around me.
Certifications & Licenses
Basic Safety Maritime Training Course, Central American Maritime Training Center LIC#: R-2652, Ro-Ro Passenger & Other Than Ro-Ro Passenger Vessel Special Course, Central American Maritime Training Center, LIC#: R-592, Crisis Management and Human Behavior Course, Central American Maritime Training Center, LIC#: CGECH- 0998, Security Awareness Training for All Seafarers, Boat Handling, Central American Maritime Training Center, LIC#: FSPGM 7917.
Skills
Throughout my professional experience, I have honed a diverse and robust skill set that has enabled me to excel in various roles across different industries. My exceptional customer service skills are consistently recognized by colleagues and customers alike, as I consistently go above and beyond to ensure client satisfaction. Additionally, my innate ability to collaborate effectively with others has enabled me to build meaningful relationships with team members, which has greatly contributed to a positive work environment and increased productivity.
Fluent in the following languages
As someone who is multi-lingual and highly skilled in language acquisition, I am proud to say that I am fully fluent in three of the most widely spoken languages in the world - English, Portuguese, and Spanish. My linguistic ability has been honed through years of dedicated study, practice, and immersion in various cultural contexts.
My language skills have been developed through a variety of experiences, including formal education, travel and immersion in foreign countries, and engagement with linguistically diverse communities. I have also had the opportunity to use my language skills in a professional setting, such as translating and interpreting for international clients and organizations.
Seminars
During my academic journey, I dedicated myself to enriching my knowledge in various domains that are relevant to the tourism industry. Specifically, Authority, direction and leadership, Management of human talent, Order and time management, Management to get results. Teamwork, Finance and Economy, How to work with working cells, Techniques of Modern Executive Secretary, Motivations, human relations, Etiquette and Protocol Techniques.
Occupations
Bill and account collector
Receptionist
Air Traffic Controller
Flight Attendant
Youth Staff
Human Resources Manager
Maritime Transportation Attendant
Guest Service Operator
Assistant Reception Manager
Reception Manager
Shop Manager
Job Experience
Throughout my career, I have gained a wealth of experience in a variety of positions, all of which have allowed me to develop important skills that have helped me grow both personally and professionally.
Between April 1995 and July 1996, I had the pleasure of working as a Receptionist at Hotel Prado in Tegucigalpa. During my tenure, I developed and honed my customer service skills as I interacted with various kinds of guests.
In August 1996, I landed a programming gig at “Case”, a local software company in Tegucigalpa where I worked as a Programmer Analyst until December of the same year. This role was instrumental in elevating my programming skills and helped me gain a deeper understanding of software development techniques.
From March to November 1997, I was fortunate enough to work as a Technical Support Translator for Mr. Roy Norton, a job that played a significant role in my linguistic abilities. This position required me to translate technical documents and providing support across the board.
Between February 1998 and November 1999, I enjoyed my stint as receptionist and technical support personnel at Hotel Ship's Inn, Roatan. This job provided an opportunity for me to interact with new people with diverse backgrounds, further enhancing my communication and people skills.
In December 1999, I began my career as a Flight Attendant with Sol Air Airlines, where I gained valuable experience in customer service and in-flight safety procedures. After a year of flying the skies, I transitioned into a career as an Air Traffic Controller with CENAMER in December 2000. This was an exciting and challenging position that required quick thinking and clear communication skills, as I was responsible for ensuring the safe and efficient navigation of airplanes in the sky.
From May 2001 to March 2003, I took on the role of Secretary of the billing and collection Department at COCESNA. Here, I was responsible for managing a range of administrative tasks, including billing, accounts receivable, and customer support. With my keen attention to detail and problem-solving abilities, I was able to streamline operations and improve customer satisfaction.
In April 2003, I ventured into the world of cruise ships, joining the Spanish Cruise Line as a Youth Staff member on the M/V Bolero in Madrid, Spain. Here, I was responsible for organizing and leading a range of onboard activities and events for young passengers, ensuring their safety and entertainment throughout their stay.
My next adventure took me to IBEROJET, where I worked as a Youth Staff member on the M/V Grand Voyager from January 2004 to November 2004. In this role, I also had the opportunity to train as a Guest Service Operator, where I developed my customer service and communication skills further.
Throughout my career, I have had the privilege to work with reputable companies in the hospitality industry where I developed my skills as a Guest Service Operator, Reception Assistant Manager, and Assistant Reception Manager.
During the period of February 2005 to 2008, I worked as a Guest Service Operator for IBEROJET in Madrid, Spain. My role involved interacting with guests, managing their needs and satisfying their requests during their stay on board the M/V Grand Latino, M/V Grand Mistral, and M/V Grand Voyager ships.
In January 2009, I joined IBEROCRUCEROS and continued working as a Guest Service Operator on the M/V Grand Celebration, which was also based in Madrid, Spain. With my exceptional performance and dedication to my job, I was promoted to the position of Reception Assistant Manager, which saw me overseeing and managing a team of receptionists. My role involved supervising the reception area, ensuring that guests were welcomed in a timely and professional manner, and handling any complaints or issues that arose.
In April 2010, I received yet another promotion, this time to the position of Assistant Reception Manager, still with IBEROCRUCEROS, but now serving on the M/V Grand Holliday. This role saw me taking on a more significant managerial responsibility, where I had to manage the reception team and oversee the entire reception area's operations. I was responsible for ensuring that the guests' needs were met and maintaining a high level of customer satisfaction to ensure repeat business.
IBEROCRUCEROS, a large Spanish cruise company, employed me as the Reception Manager on their flagship vessel, the M/V Grand Voyager, from February 2011 through October of 2014. In this role, I was responsible for overseeing the day-to-day operations of the reception area, managing a team of talented staff members, and ensuring that all guest needs were met in a timely and efficient manner. With my extensive knowledge of the cruise industry and my passion for providing exceptional customer service, I was able to excel in this position and was highly valued by both my team and the company as a whole.
After leaving IBEROCRUCEROS, I moved on to work for CGS Group, in Manama, Bahrain
As the Human resources manager from 2015 to 2020, I was responsible for managing the employee recruitment process and ensuring that we were hiring the most qualified individuals for each position. I also handled all HR-related legal matters, such as employee contracts, visas, and work permits. During my tenure, I successfully implemented several new HR policies and programs that helped to improve employee engagement and productivity across the organization.
In July 2021, I began working at Fogo de Chao in Miami Beach as a Waitress and Trainer. My experience in the hospitality industry allowed me to quickly adapt to the fast-paced environment of the Brazilian steakhouse. As a trainer, I was tasked with teaching new hires the proper techniques and procedures for providing exceptional service to customers.
Throughout my tenure at Fogo de Chao, I honed my customer service skills by delivering personalized dining experiences and ensuring that guests' needs were met promptly. I also developed an eye for detail as I was responsible for maintaining a clean and organized dining area, regularly monitoring inventory, and processing transactions.
Overall, my diverse career experiences in the hospitality industry have equipped me with a range of skills and expertise in customer service, safety procedures, administration, and entertainment. I am confident that I can bring this knowledge and expertise to any role and succeed in meeting the needs of customers and colleagues alike.
My Goals
I approach my work with dedication and eagerness to learn, as I believe this is the key to growth and success. Through my years of experience within the Customer Service industry, I have honed my skills and refined my ability to navigate complex situations while still providing top-notch customer service. This has given me a strong foundation to build upon as I continue to learn and develop as a professional.
Job References
oCOCESNA
Manuel Leiva
504 2234 -3360
oIBEROCRUCEROS
oGeorgios Korakis
30 694 -7681655
oFOGO DE CHAO
Rangel Savi
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