Program Coordinator Human Resources

Gloria Buono-Daly

Program Manager

917-***-**** adxj91@r.postjobfree.com https://www.linkedin.com/in/gloriabuono Portfolios:

Writing samples: http://allthingsdigitalmarketing.com/GBD_WritingPortfolio.pdf Case Management Presentation: http://www.allthingsdigitalmarketing.com/GBD_CaseMgmtPlanningProcessFlow.pdf Education: Graduate Business Certificate, L.I.U. School of Business Administration at Mercy College, Dobbs Ferry, NY – GPA 3.75 B.A. in Mass Communications, Lehman College, CUNY, Bronx, NY Technology:

Microsoft Excel, Access, PowerPoint, Project, Word, Outlook; Doodle; AMION, etc. Medical Program Management: Medtrics, E*Value, New Innovations; AAMC, ACGME, ERAS, GME, NRMP Accomplished, results-oriented professional offering 10+ years in graduate medical education management and human resources program management for private, public, corporate, and healthcare sectors plus over 15 years in marketing communication and IT project management. Leads with passion, integrity, inclusion, and diversity.

Well-versed in operations, budgeting, analysis, supervision, scheduling, and project management for Executive Management, Faculty, and other C-Level Personnel.

Medical administration management expertise in ensuring adherence to GME, ACGME, and other program requirements, and policy guidelines.

Human Resources Management includes virtual / in-person recruiting, interviewing, credentialing, onboarding, orientation, ATS.

Excellent time management, supervisory, and organizational skills. Initiates various projects, effectively simplifying and automating complex processes which result in increased productivity and efficiency.

Effective communicator and attentive listener who solves problems creatively, using tact and diplomacy, which results in achieving positive customer experiences.

Prompt, organized, detail-oriented, and prepared; Honest, trustworthy, courteous, and reliable. MOUNT SINAI HEALTH SYSTEM, New York, NY 10/2021 – present Program Manager, Pulmonology, Critical Care and Sleep Medicine Fellowship Programs Senior Program Coordinator, PMR Residency and Fellowship Programs

• Manage day-to-day administration of Fellowship programs including human resources, finance, budgets, expenses, and curriculum development.

• Establishes and ensures Fellowship programs’ action plans, goals, and objectives are accomplished and monitored.

• Makes various recommendations resulting in effective, streamlined operations including adherence to ACGME, GME, AMA, ERAS, NRMP, and other organizations.

• Initiate, interpret, and adhere to operational policies, procedures, and guidelines.

• Oversee planning for program review processes, rank lists, interviewing, scheduling, onboarding, registration, orientation, training, CCC/PEC meetings, etc.

• Streamline evaluation processes for four Fellowship Programs including contributions to the development of the residency and fellowship programs' academic and clinical requirements effectively ensuring accreditation standards are maintained. ST. BARNABAS HOSPITAL HEALTH SYSTEM, Bronx, NY 01/2019 – 5/2020 Residency/Fellowship Program Coordinator, Surgery and Emergency Medicine Residency Programs

• Assisted the program director with administration of the residency and training program including human resources, curriculum development, and planning. Promoted to non-union position, Surgery Residency 11/2019.Manages daily operations of the Residency Program including supervision of 62 EM residents/15 Surgery residents.

• Administers recruitment activities, training program and accreditation logistics, monitored evaluations, reviews, etc.

• Developed analyses and documentation for site visits, prepared and executed contracts, PLAs, etc.

• Developed and implemented electronic praise cards for the Emergency Medicine residency program, rewarding residents and medical students that resulted in enhancing motivation, resilience and learning outcomes.

• Coordinated and managed GME, AAMC, ACGME, NRMP, ERAS, Evaluations, HR needs. Proxy In-Service Exams. MONTEFIORE MEDICAL CENTER, Bronx, NY 06/2014 – 03/2018 Program Coordinator / Executive Administrator/Assistant to Chair of Medicine, Montefiore Mount Vernon Hospital, Department of Medicine, and Graduate Medical Education

• Provided residency program ACGME coordination as well as administrative and business support to the Chairman of Medicine, Program Director, and other department heads at Montefiore Mount Vernon Hospital. Utilized information systems/databases for human resource needs including GME, AAMC, ERAS, FCVS, Visa (H1, J1) verifications, etc.

• Managed and streamlined credentialing and human resources logistics including recruitment for rank lists, interviewing, scheduling, onboarding, registration, orientation, training, as well as evaluation processes for residents, medical students, physicians, faculty, chairs, and executives.

• Utilized information systems and databases for GME Verifications, AAMC, ACGME, ERAS, FCVS, etc. Managed and streamlined registration, orientation, and evaluation processes for medical students.

• Tracked and monitored payroll, timecards, vacations, etc. for Medicine Department (24 residents, 10 attendings).

• Developed human resources profile databases for physicians, faculty, residents, and medical students resulting in efficient information access for effective critical decision-making and providing insights for long-term value and resulting in streamlining and simplifying complex processes; Coordinated various human resources processes for recruitment, interviewing and evaluations for physicians, faculty, and residents which enhanced logistics for data retention.

• Implemented revisions to evaluation forms with 4-color photos and automated evaluations for physicians, faculty, residents, and medical students resulting in effective communications and efficiency.

• Improved office efficiency by initiating various automated processes including the residency block schedule evaluation system as well as providing additional timesaving measures for various ad hoc projects.

• Enhanced communications and logistics for various events, grand rounds, and noon conferences; Learning sessions fostered a sense of teamwork, collaboration, and increased audiences.

• Reviewed legacy departmental policies and procedures to determine the disposition for integrating into the newly formed Montefiore Mount Vernon Hospital.

• Created various analyses including advanced informational grids for document translation and placement.

• Created and updated timelines and schedules which resulted in effectively translating departmental initiatives and projects into workable day-to-day actions as well as gauging various inspections, testing projects, and timeframes which resulted in increased efficiency and productivity by +40%.

• Prepared and scheduled agenda for Grand Rounds, Residency Medical Education, Clinical Competency and Program Evaluation Committees, and other departmental meetings as directed by the Chairman of Medicine/Program Director.

• Created and maintained profile databases for residents and medical students.

• Monitored residency rotation schedules, payroll, timecards, vacations, illness, duty hours, other time off, etc., for Medicine Department (24 residents, 10 physicians/faculty). Monitored and tracked compliance for various NYS-mandated physician verifications and credentialing requirements. Prepared required documents for external and internal resident rotations.

• Coordinated various ACGME tasks for residents including recruitment, screening applicants, creating rank lists, candidate selection, as well as gathering required documents, visas, authorizing I-9 sign-offs, onboarding/orientation.

• Monitored residents’ data including NYS mandated training and certifications, evaluations, assigned projects, praise cards, abstract submissions, and portfolios.

• Managed various events including grand rounds, lectures, and conferences, and other high-volume campaigns.

• Executed and processed verifications for residents and physicians to licensing bureaus (i.e., E2, L3A, L6, etc.).

• Learned inter-departmental functions and processes quickly which provided essential services during periods of limited resources for medical management and medical staff /credentialing departments in addition to my current job responsibilities. Details are below:

MONTEFIORE MEDICAL CENTER, Bronx, NY 04/2017– 11/2017 Medical Management - Inter-departmental Ad Hoc Project Initiated various automated processes for the insurance verification/processing of transitioning patients to acute/sub-acute rehabilitation centers that resulted in an improved case management process and time-saving measures.

• MONTEFIORE MEDICAL CENTER, Bronx, NY 02/2016– 11/2016 Medical Staff and Credentialing - Inter-departmental Ad Hoc Project Created and maintained profile databases for physicians, and faculty, which resulted in streamlining the processes for medical staff. Streamlined OPPE/FPPE physician evaluations. Demonstrated the highest discretion handling various forms of confidential information including evaluations for executives, faculty, physicians, medical students, and other staff.

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