SHANESE ASHFORD

Victorville, CA *****

adxj7e@r.postjobfree.com

707-***-****

Creative and motivated Executive with experience in overseeing daily business activities and improving overall business functions. Strong decision maker and excellent client relationship builder. Proven capacity to multi-task and utilize time management and conflict resolution skills to increase efficiencies. Positive attitude with proven leadership skills and the ability to develop successful sales. Experience working in health care setting providing direct care to patients. Experience in performing administrative and clinical tasks in various healthcare environments from an office setting and residential. Passionate, warm-hearted and driven Medical Assistant seeking a position in a medical facility that is willing to implement my hands-on training, outstanding patient care skills, and dedication in helping others. Honest, dependable, highly organized, self-starter with years of excellent customer service skill who is able to asses client needs, make timely decisions, and provide appropriate follow-through.

Experience providing supervision, care and health/behavioral treatment of patients and clients. Able to conduct the maintenance of institution security contributing to the health and welfare of the clients and the promotion of good public relations. Experience providing direct care with adult clients with California Regional Center with Mental/Behavioral disabilities. I have the abilities to handle routine inquiries from both staff and clients providing technical assistance and answering questions regarding the general nature of the policies and procedures amongst our programs. Experience screening telephone calls or personal contact with staff/clients, utilizing my own judgement in directing the caller to the most qualified staff member. I have experiences with management within the healthcare field and adult supervised living facilities. I have experience preparing documentation relating to the client care. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Self Employed Owner Operator

Victorville, CA 2020 to Present

• Self Management (balancing personal/business)

• Project Management

• Planning and Decision Making

• Leadership

• Time Management

• Growth and Development

• Creativity and Visioning

• Problem Solving

• Customer Service

• Sales

• Negotiation Skills

• Accounting

• Delegation

• Analytical Skills

Heritage Victor Valley Medical Group -

Victorville, CA June 2019 to June 2020

• Greet patients.

• Manage patient care flow.

• Prepare patients for provider by reviewing current medications and record in medical record.

• Take appropriate vital signs and record in medical record.

• Set up exam room/procedure rooms appropriately based on patient visit needs.

• Assist provider in examination/procedure rooms as needed.

• Perform designated diagnostic tests as directed by provider.

• Draw prepare designated lab work and/or specimens as directed by provider.

• Administer immunization, injections, or oral medications as directed by provider.

• Assist in follow-up scheduling needs.

• Answer patient calls in timely fashion.

• Prepare charts as needed.

• Maintains subject matter files and records.

• Sets up and maintains logs showing the status of actions and correspondence.

• Ensures that files include all required documents and that all documents are properly signed. Using either a word processor or a conventional typewriter, types narrative and tabular material as described herein.

• Operations Incident Management Enforcement Unit policy and procedures, Human Rights policies, Behavior Support policies, administrative and regulatory requirements, correspondence files and records in the operation of the office.

• Responsible for the preparation of draft and/or final form of material such as, letters, reports, requests, etc., as assigned. Performs a variety of administrative support duties, such as taking and transcribing meeting minutes, copying and filing and appropriate disposal of sensitive documents.

• Understand and assist two or more providers with clinical care.

• Handle all designated clinical care telephone interactions with provider input.

• Communicate all significant clinical findings to provider.

• Serve as an advocate for patient and utilizes patient care.

• Advanced level computer skills preferred.

• Proven/provide customer service skills.

• Understanding of patient care flow and insurance concepts.

• Correctly set up exam rooms/procedure rooms using sterile/aseptic technique with appropriate instruments or trays.

• Prepare patients for office visit/procedures.

• Correctly perform vital signs and accurately record data.

• Determine current medications that patient is using and record accurately.

• Correctly prepare lab work/specimens for pick up.

• Perform basic testing and specimen collection.

• Understanding of cleaning, sterilization of autoclaving procedures.

• Perform and record QC testing on designated equipment.

• Understanding of pharmacology and medication administration.

• Problem solve and prioritize work assignments.

• Intermediate understanding of patient flow and insurance concepts.

• Scheduling "nurse visits" for phlebotomy, testing, or other procedures.

• Handling provider correspondence and communications as related to clinical care.

• Understanding of medical supply ordering and cost containment.

• Handles routine inquiries from both staff and clients providing technical assistance and answering questions regarding the general nature of Heritage Victor Valley Medical group policies and procedures.

• Screens telephone calls or personal contact with staff/clients, utilizing own judgement in directing the caller to the most qualified staff member.

• Enforces rules and regulations governing facility security, client accountability and client conduct to ensure HIPPA regulations are carried out. Direct Support Professional

Full Time (40hrs +)

Clarice Sattiewhites Homes –

Adelanto, CA March 2018 to June 2019

• Supervision of adults in a residential environment.

• Supervised all of the consumers at all times.

• Personal assistants to the consumers and have an enjoyable attitude towards them and treats them with respect and dignity.

• Assist with individuals with developmental disabilities and mental health diagnosis.

• Redirect consumers when they are having behaviors.

• Prepare medication for all consumers.

• Take consumers to medical and personal appointments on time and provided appointment documentation and summary.

• Take consumers to daily activities such as: mall, park, movies, lake, library, gym, restaurants, and other outdoor activities. Clean house: clean and disinfect all bathrooms, including all parts of the toilets, mirrors, bathroom floors, baseboards, walls, sinks, bathtubs, and showers.

• Ensure bathrooms have hand soap, toilet paper, and paper towels. Ensure all trash cans are emptied have a plastic liner or bag inside of them.

• Ensure all common areas are clean and in good order.

• Ensure all appliances are clean and working (example, microwave, fridge, stove, etc.)

• Ensure all bedrooms have a mattress pad, clean linens and rooms and closets are clean and beds are made.

• Ensure all floors are free from spills, stains or dirt, this will require sweeping and mopping.

• Vacuum all carpeted areas.

• Prepare all meals and snacks for all consumers.

• Handles routine inquiries from both staff and clients providing technical assistance and answering questions regarding the general nature of Southern California State Regional programs.

• Screens telephone calls or personal contact with staff/clients, utilizing own judgement in directing the caller to the most qualified staff member.

• Maintains subject matter files and records.

• Sets up and maintains logs showing the status of actions and correspondence.

• Ensures that files include all required documents and that all documents are properly signed. Using either a word processor or a conventional typewriter, types narrative and tabular material as described herein.

• Maintains Southern California State Regional Program Statements, Operations Incident Management Enforcement Unit policy and procedures, Human Rights policies, Behavior Support policies, administrative and regulatory requirements, correspondence files and records in the operation of the office.

• Worked to improve, enrich and respect the lives of individuals with developmental, physical, and mental disabilities

• Developed and implemented behavioral management care plans

• Maintained accurate case management reports

• Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community integration

• Supervised individuals with their Activities of Daily Life

• Administered daily medications

• Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards.

• Responsible for the preparation of draft and/or final form of material such as, letters, reports, requests, etc., as assigned. Performs a variety of administrative support duties, such as taking and transcribing meeting minutes, copying and filing and appropriate disposal of sensitive documents.

• Enforces rules and regulations governing facility security, client accountability and client conduct to ensure judicial sanctions are carried out and client remain in custody of the housing facility.

Registered Medical Assistant

Full Time (40hrs +)

Radiant Pediatrics –

Victorville, CA April 2016 to

June 2017

• Greet patients Check in/outpatients

• Verify insurance

• Collect balances

• Answer multi-line phones

• Create new/make appointments

• Process electronic faxes

• Scan documents

• Triage multiple patients

• Assist in minor surgeries

• Vitals

• Administered vaccines

• Trained interns/new employees

• Count inventory daily

• Processed urinalysis/ hgb

• Handled referrals for HMO/PPO Processed (Choice, Vantage, Prime, Crossed trained front/back office insurances Desert Valley, Tricare, Medi- call) medical groups referrals, Referral Coordinator

• Ensure all common areas are clean and in good order.

• Ensure all appliances are clean and working (example, microwave, fridge, stove, etc.)

• Ensure all bedrooms have a mattress pad, clean linens and rooms and closets are clean and beds are made.

• Ensure all floors are free from spills, stains or dirt, this will require sweeping and mopping.

• Vacuum all carpeted areas.

• Handles routine inquiries from both staff and clients providing technical assistance and answering questions regarding the general nature of Southern California State Regional programs.

• Screens telephone calls or personal contact with staff/clients, utilizing own judgement in directing the caller to the most qualified staff member.

• Maintains subject matter files and records.

• Sets up and maintains logs showing the status of actions and correspondence.

• Ensures that files include all required documents and that all documents are properly signed. Using either a word processor or a conventional typewriter, types narrative and tabular material as described herein.

• Maintains Southern California State Regional Program Statements, Operations Incident Management Enforcement Unit policy and procedures, Human Rights policies, Behavior Support policies, administrative and regulatory requirements, correspondence files and records in the operation of the office.

Toddler Teacher

Full Time (40hrs +)

Mermaids Lagoon Bright Horizons –

Seattle, WA January 2014 to April 2014

• Taught basic skills such as hand/eye coordination,

• Sensory Instructed and supervised infant and toddlers in a childcare skill, communication skills, language, social skills, and fine setting motor skills

• Create lessons and activities

• Answered telephones and document messages

• Taught proper eating habits and handwashing

• Observe children's performance, behavior, and development

• Greeted families upon arrival Documented daily logs Cashier and Sales Associate

(Part Time 30-40 hrs)

Payless Shoe Source –

Kent, WA January 2013 to December 2013

• Process returns/exchanges

• Obtain cleanliness

• Unload/Breakdown shipment

• Open/Close store

• Interacting with customers and assisting in sales constitute the general responsibilities Payless Shoe Source sales associate jobs carry.

• Ringing up purchases

• Retrieving shoes from shelves and back storage areas and answering telephones.

• Basic understanding of shoes and shoe sizing benefits prospective workers.

• Greet customer with friendly and personable attitudes

• Maintains subject matter files and records.

• Sets up and maintains logs showing the status of actions and correspondence.

• Ensures that files include all required documents and that all documents are properly signed.

• Using either a word processor or a conventional typewriter, types narrative and tabular material as described herein.

• Operations Incident Management Enforcement Unit policy and procedures, Human Rights policies, administrative and regulatory requirements, correspondence files and records in the operation of the office.

• Responsible for the preparation of draft and/or final form of material such as, letters, reports, requests, etc., as assigned.

• Performs a variety of administrative support duties, such as taking and transcribing meeting minutes, copying and filing and appropriate disposal of sensitive documents. Front End Cashier

(Part Time 30-40 hrs)

Kmart –

Kent, WA October 2012 to January 2013

• Money Handling Greeted Customers

• Made sure the floors were clean and safe in my area Processed 70 sears credit cards in one month

• Trained New Employees Organize the front end

• Handle Deposit drops

• Set up cashier breaks and lunches

• Sets up and maintains logs showing the status of actions and correspondence.

• Ensures that files include all required documents and that all documents are properly signed.

• Operations Incident Management Enforcement Unit policy and procedures, Human Rights policies, Behavior Support policies, administrative and regulatory requirements, correspondence files and records in the operation of the office.

• Responsible for the preparation of draft and/or final form of material such as, letters, reports, requests, etc., as assigned.

• Performs a variety of administrative support duties, such as taking and transcribing meeting minutes, copying and filing and appropriate disposal of sensitive documents. EDUCATION

Associate in Medical Assisting

San Joaquin Valley College Hesperia - Hesperia,

CA March 2015 to April 2016

Bachelor’s in Nursing

Los Angeles Pacific University (Azusa Pacific

University Systems) - Online August 2019-

Present

SKILLS

• EKG (5 years)

• ETIQUETTE (7 years)

• FILING (7 years)

• MEDICAL RECORDS (5years)

• MEDICAL TERMINOLOGY (5 years)

• OFFICE MEDICAL (5 years)

• SCHEDULING (5years)

• STERILE (5 years)

• TELEPHONE (7 years)

• VENIPUNCTURE (5 years)

• Injections

• Vital Signs

• Patient Care

• Phlebotomy

• Microsoft Word

• EMR

• Home Health

• Direct Care

• Direct Support

• Disability

• Medical Office Experience

• Laboratory Experience

• Triage

• Aseptic Technique

• Medical Scheduling

• ICD-10

• Phone Etiquette

• Teaching

CERTIFICATIONS AND

LICENSES

Registered Medical Assistant

(RMA)

March 2016 to March 2020

HIPAA

August 2014 -Present

CPR

March 2019 to March 2021

BSL

DOT

March 2020 to March 2025

Breath and Alcohol

March 2020 to March 2025

ADDITIONAL INFORMATION

Filing EKG

Administer Injections Tray Set-up

Capillary punctures Perform Venipuncture

Suture/Staples Removal Sterile techniques

Patient scheduling Telephone Etiquette

Medical Terminology Electronic Medical Records

Charting take and record patient history and vital signs Maintains subject matter files and records.

Sets up and maintains logs showing the status of actions and correspondence. Ensures that files include all required documents and that all documents are properly signed. Using either a word processor or a conventional typewriter, types narrative and tabular material as described herein.

Operations Incident Management Enforcement Unit policy and procedures, Human Rights policies, Behavior Support policies, administrative and regulatory requirements, correspondence files and records in the operation of the office.

Responsible for the preparation of draft and/or final form of material such as, letters, reports, requests, etc., as assigned.

Performs a variety of administrative support duties, such as taking and transcribing meeting minutes, copying and filing and appropriate disposal of sensitive documents.

Contact this candidate